import MigrationGuide from '@site/static/_migration_guides_upgrade_guide.md';

# Zendesk Support Migration Guide

## Upgrading to 4.0.0

The pagination strategy has been changed from `Offset` to `Cursor-Based`. It is necessary to reset the stream.

### Connector upgrade guide

<MigrationGuide />

## Upgrading to 3.0.0

`cursor_field` for `TicketsMetric` stream is changed to `generated_timestamp`. It is necessary to refresh the data and schema for the affected stream.

### Schema Changes - Added Field

| Stream Name        | Added Fields            |
| -------------------|------------------------ |
| `TicketMetrics`    | `generated_timestamp`   |

## Upgrading to 2.0.0

Stream `Deleted Tickets` is removed. You may need to refresh the connection schema (skipping the data clearing), and running a sync. Alternatively, you can clear your data.

## Upgrading to 1.0.0

`cursor_field` for `Tickets` stream is changed to `generated_timestamp`.
For a smooth migration, you should refresh your stream. Alternatively, you can clear your data.