# Zendesk Talk ## Prerequisites - Zendesk API Token or Zendesk OAuth Client - Zendesk Email (For API Token authentication) - Zendesk Subdomain ## Setup guide ### Step 1: Set up Zendesk Generate an API access token as described in [Zendesk docs](https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-) We recommend creating a restricted, read-only key specifically for Airbyte access. This will allow you to control which resources Airbyte is able to access. Another option is to use OAuth2.0 for authentication. See [Zendesk docs](https://support.zendesk.com/hc/en-us/articles/4408845965210-Using-OAuth-authentication-with-your-application) for details. ### Step 2: Set up the Zendesk Talk connector in Airbyte **For Airbyte Cloud:** 1. [Log into your Airbyte Cloud](https://cloud.airbyte.com/workspaces) account. 2. In the left navigation bar, click **Sources**. In the top-right corner, click **+new source**. 3. On the Set up the source page, enter the name for the Zendesk Talk connector and select **Zendesk Talk** from the Source type dropdown. 4. Fill in the rest of the fields: - _Subdomain_ - _Authentication (API Token / OAuth2.0)_ - _Start Date_ 5. Click **Set up source** ## Supported sync modes The **Zendesk Talk** source connector supports the following [sync modes](https://docs.airbyte.com/cloud/core-concepts#connection-sync-modes): - Full Refresh - Incremental Sync ## Supported Streams This Source is capable of syncing the following core Streams: - [Account Overview](https://developer.zendesk.com/rest_api/docs/voice-api/stats#show-account-overview) - [Addresses](https://developer.zendesk.com/rest_api/docs/voice-api/phone_numbers#list-phone-numbers) - [Agents Activity](https://developer.zendesk.com/rest_api/docs/voice-api/stats#list-agents-activity) - [Agents Overview](https://developer.zendesk.com/rest_api/docs/voice-api/stats#show-agents-overview) - [Calls](https://developer.zendesk.com/rest_api/docs/voice-api/incremental_exports#incremental-calls-export) \(Incremental sync\) - [Call Legs](https://developer.zendesk.com/rest_api/docs/voice-api/incremental_exports#incremental-call-legs-export) \(Incremental sync\) - [Current Queue Activity](https://developer.zendesk.com/rest_api/docs/voice-api/stats#show-current-queue-activity) - [Greeting Categories](https://developer.zendesk.com/rest_api/docs/voice-api/greetings#list-greeting-categories) - [Greetings](https://developer.zendesk.com/rest_api/docs/voice-api/greetings#list-greetings) - [IVRs](https://developer.zendesk.com/rest_api/docs/voice-api/ivrs#list-ivrs) - [IVR Menus](https://developer.zendesk.com/rest_api/docs/voice-api/ivrs#list-ivrs) - [IVR Routes](https://developer.zendesk.com/rest_api/docs/voice-api/ivr_routes#list-ivr-routes) - [Phone Numbers](https://developer.zendesk.com/rest_api/docs/voice-api/phone_numbers#list-phone-numbers) ## Performance considerations The connector is restricted by normal Zendesk [requests limitation](https://developer.zendesk.com/rest_api/docs/voice-api/introduction#rate-limits). The Zendesk connector should not run into Zendesk API limitations under normal usage. Please [create an issue](https://github.com/airbytehq/airbyte/issues) if you see any rate limit issues that are not automatically retried successfully. ## Data type map | Integration Type | Airbyte Type | |:-----------------|:-------------| | `string` | `string` | | `number` | `number` | | `array` | `array` | | `object` | `object` | ## Changelog
Expand to review | Version | Date | Pull Request | Subject | |:--------|:-----------|:---------------------------------------------------------|:----------------------------------------------------------------------------| | 1.2.27 | 2025-11-25 | [70102](https://github.com/airbytehq/airbyte/pull/70102) | Update dependencies | | 1.2.26 | 2025-11-18 | [69569](https://github.com/airbytehq/airbyte/pull/69569) | Update dependencies | | 1.2.25 | 2025-10-29 | [68944](https://github.com/airbytehq/airbyte/pull/68944) | Update dependencies | | 1.2.24 | 2025-10-22 | [68591](https://github.com/airbytehq/airbyte/pull/68591) | Add `suggestedStreams` | | 1.2.23 | 2025-10-21 | [68411](https://github.com/airbytehq/airbyte/pull/68411) | Update dependencies | | 1.2.22 | 2025-10-14 | [67991](https://github.com/airbytehq/airbyte/pull/67991) | Update dependencies | | 1.2.21 | 2025-10-07 | [67246](https://github.com/airbytehq/airbyte/pull/67246) | Update dependencies | | 1.2.20 | 2025-09-30 | [66855](https://github.com/airbytehq/airbyte/pull/66855) | Update dependencies | | 1.2.19 | 2025-09-24 | [66473](https://github.com/airbytehq/airbyte/pull/66473) | Update dependencies | | 1.2.18 | 2025-09-09 | [65721](https://github.com/airbytehq/airbyte/pull/65721) | Update dependencies | | 1.2.17 | 2025-08-23 | [65426](https://github.com/airbytehq/airbyte/pull/65426) | Update dependencies | | 1.2.16 | 2025-08-09 | [64871](https://github.com/airbytehq/airbyte/pull/64871) | Update dependencies | | 1.2.15 | 2025-08-02 | [64320](https://github.com/airbytehq/airbyte/pull/64320) | Update dependencies | | 1.2.14 | 2025-07-26 | [64081](https://github.com/airbytehq/airbyte/pull/64081) | Update dependencies | | 1.2.13 | 2025-07-19 | [63611](https://github.com/airbytehq/airbyte/pull/63611) | Update dependencies | | 1.2.12 | 2025-07-12 | [63180](https://github.com/airbytehq/airbyte/pull/63180) | Update dependencies | | 1.2.11 | 2025-07-05 | [62730](https://github.com/airbytehq/airbyte/pull/62730) | Update dependencies | | 1.2.10 | 2025-06-28 | [62224](https://github.com/airbytehq/airbyte/pull/62224) | Update dependencies | | 1.2.9 | 2025-06-21 | [61753](https://github.com/airbytehq/airbyte/pull/61753) | Update dependencies | | 1.2.8 | 2025-06-15 | [61223](https://github.com/airbytehq/airbyte/pull/61223) | Update dependencies | | 1.2.7 | 2025-05-24 | [60770](https://github.com/airbytehq/airbyte/pull/60770) | Update dependencies | | 1.2.6 | 2025-05-10 | [59917](https://github.com/airbytehq/airbyte/pull/59917) | Update dependencies | | 1.2.5 | 2025-05-04 | [58933](https://github.com/airbytehq/airbyte/pull/58933) | Update dependencies | | 1.2.4 | 2025-04-19 | [58541](https://github.com/airbytehq/airbyte/pull/58541) | Update dependencies | | 1.2.3 | 2025-04-13 | [58053](https://github.com/airbytehq/airbyte/pull/58053) | Update dependencies | | 1.2.2 | 2025-04-05 | [56838](https://github.com/airbytehq/airbyte/pull/56838) | Update dependencies | | 1.2.1 | 2025-03-22 | [48245](https://github.com/airbytehq/airbyte/pull/48245) | Update dependencies | | 1.2.0 | 2025-02-07 | [50956](https://github.com/airbytehq/airbyte/pull/50956) | Restore Unit Test | | 1.1.0-rc.1 | 2024-10-31 | [47313](https://github.com/airbytehq/airbyte/pull/47313) | Migrate to Manifest-only | | 1.0.21 | 2024-10-29 | [47082](https://github.com/airbytehq/airbyte/pull/47082) | Update dependencies | | 1.0.20 | 2024-10-12 | [46861](https://github.com/airbytehq/airbyte/pull/46861) | Update dependencies | | 1.0.19 | 2024-10-05 | [46394](https://github.com/airbytehq/airbyte/pull/46394) | Update dependencies | | 1.0.18 | 2024-09-28 | [46149](https://github.com/airbytehq/airbyte/pull/46149) | Update dependencies | | 1.0.17 | 2024-09-21 | [45783](https://github.com/airbytehq/airbyte/pull/45783) | Update dependencies | | 1.0.16 | 2024-09-14 | [45524](https://github.com/airbytehq/airbyte/pull/45524) | Update dependencies | | 1.0.15 | 2024-09-07 | [45301](https://github.com/airbytehq/airbyte/pull/45301) | Update dependencies | | 1.0.14 | 2024-08-31 | [45019](https://github.com/airbytehq/airbyte/pull/45019) | Update dependencies | | 1.0.13 | 2024-08-24 | [44624](https://github.com/airbytehq/airbyte/pull/44624) | Update dependencies | | 1.0.12 | 2024-08-17 | [44214](https://github.com/airbytehq/airbyte/pull/44214) | Update dependencies | | 1.0.11 | 2024-08-10 | [43558](https://github.com/airbytehq/airbyte/pull/43558) | Update dependencies | | 1.0.10 | 2024-08-03 | [43203](https://github.com/airbytehq/airbyte/pull/43203) | Update dependencies | | 1.0.9 | 2024-07-27 | [42669](https://github.com/airbytehq/airbyte/pull/42669) | Update dependencies | | 1.0.8 | 2024-07-20 | [42328](https://github.com/airbytehq/airbyte/pull/42328) | Update dependencies | | 1.0.7 | 2024-07-13 | [41727](https://github.com/airbytehq/airbyte/pull/41727) | Update dependencies | | 1.0.6 | 2024-07-10 | [41350](https://github.com/airbytehq/airbyte/pull/41350) | Update dependencies | | 1.0.5 | 2024-07-09 | [41119](https://github.com/airbytehq/airbyte/pull/41119) | Update dependencies | | 1.0.4 | 2024-07-06 | [40855](https://github.com/airbytehq/airbyte/pull/40855) | Update dependencies | | 1.0.3 | 2024-06-25 | [40278](https://github.com/airbytehq/airbyte/pull/40278) | Update dependencies | | 1.0.2 | 2024-06-22 | [40056](https://github.com/airbytehq/airbyte/pull/40056) | Update dependencies | | 1.0.1 | 2024-06-04 | [39036](https://github.com/airbytehq/airbyte/pull/39036) | [autopull] Upgrade base image to v1.2.1 | | 1.0.0 | 2024-05-06 | [35780](https://github.com/airbytehq/airbyte/pull/35780) | Migrate implementation to low-code CDK | | 0.2.1 | 2024-05-02 | [36625](https://github.com/airbytehq/airbyte/pull/36625) | Schema descriptions and CDK 0.80.0 | | 0.2.0 | 2024-03-25 | [36459](https://github.com/airbytehq/airbyte/pull/36459) | Unpin CDK version, add record counts in state messages | | 0.1.13 | 2024-03-04 | [35783](https://github.com/airbytehq/airbyte/pull/35783) | Change order of authentication methods in spec | | 0.1.12 | 2024-02-12 | [35156](https://github.com/airbytehq/airbyte/pull/35156) | Manage dependencies with Poetry. | | 0.1.11 | 2024-01-12 | [34204](https://github.com/airbytehq/airbyte/pull/34204) | Prepare for airbyte-lib | | 0.1.10 | 2023-12-04 | [33030](https://github.com/airbytehq/airbyte/pull/33030) | Base image migration: remove Dockerfile and use python-connector-base image | | 0.1.9 | 2023-08-03 | [29031](https://github.com/airbytehq/airbyte/pull/29031) | Reverted `advancedAuth` spec changes | | 0.1.8 | 2023-08-01 | [28910](https://github.com/airbytehq/airbyte/pull/28910) | Updated `advancedAuth` broken references | | 0.1.7 | 2023-02-10 | [22815](https://github.com/airbytehq/airbyte/pull/22815) | Specified date formatting in specification | | 0.1.6 | 2023-01-27 | [22028](https://github.com/airbytehq/airbyte/pull/22028) | Set `AvailabilityStrategy` for streams explicitly to `None` | | 0.1.5 | 2022-09-29 | [17362](https://github.com/airbytehq/airbyte/pull/17362) | always use the latest CDK version | | 0.1.4 | 2022-08-19 | [15764](https://github.com/airbytehq/airbyte/pull/15764) | Support OAuth2.0 | | 0.1.3 | 2021-11-11 | [7173](https://github.com/airbytehq/airbyte/pull/7173) | Fix pagination and migrate to CDK |