4.1 KiB
4.1 KiB
Zendesk-Support agent connector
Zendesk Support is a customer service platform that helps businesses manage support tickets, customer interactions, and help center content. This connector provides access to tickets, users, organizations, groups, comments, attachments, automations, triggers, macros, views, satisfaction ratings, SLA policies, and help center articles for customer support analytics and service performance insights.
Example questions
- Show me the tickets assigned to me last week
- What are the top 5 support issues our organization has faced this month?
- List all unresolved tickets for [customerX]
- Analyze the satisfaction ratings for our support team in the last 30 days
- Compare ticket resolution times across different support groups
- Show me the details of recent tickets tagged with [specific tag]
- Identify the most common ticket fields used in our support workflow
- Summarize the performance of our SLA policies this quarter
Unsupported questions
- Create a new support ticket for [customerX]
- Update the priority of this ticket
- Assign this ticket to [teamMember]
- Delete these old support tickets
- Send an automatic response to [customerX]
Installation
uv pip install airbyte-agent-zendesk-support
Usage
from airbyte_agent_zendesk_support import ZendeskSupportConnector, ZendeskSupportAuthConfig
connector = ZendeskSupportConnector(
auth_config=ZendeskSupportAuthConfig(
access_token="...",
refresh_token="..."
)
)
result = await connector.tickets.list()
Full documentation
This connector supports the following entities and actions.
| Entity | Actions |
|---|---|
| Tickets | List, Get |
| Users | List, Get |
| Organizations | List, Get |
| Groups | List, Get |
| Ticket Comments | List |
| Attachments | Get, Download |
| Ticket Audits | List, List |
| Ticket Metrics | List |
| Ticket Fields | List, Get |
| Brands | List, Get |
| Views | List, Get |
| Macros | List, Get |
| Triggers | List, Get |
| Automations | List, Get |
| Tags | List |
| Satisfaction Ratings | List, Get |
| Group Memberships | List |
| Organization Memberships | List |
| Sla Policies | List, Get |
| Ticket Forms | List, Get |
| Articles | List, Get |
| Article Attachments | List, Get, Download |
For detailed documentation on available actions and parameters, see this connector's full reference documentation.
For the service's official API docs, see the Zendesk-Support API reference.
Version information
- Package version: 0.18.21
- Connector version: 0.1.3
- Generated with Connector SDK commit SHA: f7c55d3e3cdc7568cab2da9d736285eec58f044b