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Code Issues Projects Releases Wiki Activity

Simplify Contacting Support instructions (#17138)

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* Simplify Contacting Support instructions

* Incorporate a couple of variables

* Revise information about paid accounts

Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
This commit is contained in:
Chris O'Neill
2021-01-14 22:21:11 +10:00
committed by GitHub
parent f020661934
commit 018e2c6414
1 changed files with 2 additions and 2 deletions
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content/github/working-with-github-support/about-github-support.md
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@@ -23,9 +23,9 @@ To see if there are currently any incidents affecting services on {% data variab
### Contacting {% data variables.contact.github_support %}
{% data variables.product.prodname_free_user %} user and organization accounts can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}. You can also contact {% data variables.contact.contact_support %} to report account, security, and abuse issues.
You can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}.
On paid accounts, you can either contact {% data variables.contact.contact_support %} and, depending on your plan, contact {% data variables.contact.premium_support %} or {% data variables.contact.contact_ent_support %}. For more information about contacting {% data variables.contact.premium_support %}, see "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %}](/articles/about-github-premium-support-for-github-enterprise-cloud) or "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_server %}](/enterprise/admin/enterprise-support/about-github-premium-support-for-github-enterprise)."
To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. If you are an administrator for {% data variables.product.prodname_ghe_server %} without a user account on {% data variables.product.prodname_dotcom_the_website %}, visit the {% data variables.contact.contact_enterprise_portal %}.
### Granting {% data variables.contact.github_support %} temporary access to a private repository