jprdonnelly/docs
1
0
Fork 0
mirror of synced 2025-12-25 02:17:36 -05:00
Code Issues Projects Releases Wiki Activity

Update 2FA recovery language post-UX changes (#56832)

Browse Source 
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Jules <19994093+jules-p@users.noreply.github.com>
This commit is contained in:
Joshua Walker
2025-08-05 19:13:03 +12:00
committed by GitHub
parent f13d84e75f
commit 21a3dea366
11 changed files with 61 additions and 61 deletions
Download Patch File Download Diff File Expand all files Collapse all files

23
content/account-and-profile/how-tos/setting-up-and-managing-your-personal-account-on-github/managing-your-personal-account/unlinking-your-email-address-from-a-locked-account.md
View File

@@ -1,6 +1,6 @@
---
title: Unlinking your email address from a locked account
intro: 'If you have lost your two-factor authentication (2FA) credentials and are unable to recover access, you can remove the connection between your email address and a 2FA locked account. The email address is then available for you to link it to a new or existing account, maintaining your commit history.'
intro: 'If you have lost your two-factor authentication (2FA) credentials and are unable to recover access, you can remove the connection between your email address and a 2FA locked account.'
redirect_from:
- /early-access/account-and-profile/unlinking-your-email-address-from-a-locked-account
- /account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-your-personal-account/unlinking-your-email-address-from-a-locked-account
@@ -26,22 +26,17 @@ Be aware that nothing else associated with your 2FA locked account, including yo
Unlinking email addresses is only available for accounts with 2FA enabled. If you do not have 2FA enabled, you can sign in and remove your email address from your account settings.
Educational benefits cannot be transferred after an email address is unlinked and associated with a different account. To keep these benefits, you must continue using the original account that was used to apply.
> [!WARNING]
> Following these steps will not disable 2FA or provide access to a locked account, but will instead unlink the associated email address so it may be used for a different account. If you cannot regain access to the 2FA locked account, these steps will permanently break the link between the account and the linked email address. Before continuing with this article, be sure you have lost all access to your account. See [AUTOTITLE](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials).
>
> Educational benefits and discounts cannot be transferred after an email address is unlinked and associated with a different account. To keep these benefits, you must continue using the original account that was used to apply.
> Following these steps will not disable 2FA or provide access to a locked account, but will instead unlink the associated email address so it may be used for a different account. If you cannot regain access to the 2FA locked account, these steps will permanently break the link between the account and the linked email address. Before continuing, be sure you have lost all access to your account. See [AUTOTITLE](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials).
### Unlinking with your password
If you know your password, you can sign in with your password to unlink your email address
If you know your password, you can sign in with your password to unlink your email address.
1. Navigate to [https://github.com/login](https://github.com/login).
1. To prompt two-factor authentication, type your username and password, then click **Sign in**.
1. Under "Having problems?", click **Use a recovery code or begin 2FA account recovery**.
1. Under "Locked out?", click **Try 2FA account recovery, or unlink your account email address(es)**.
1. In the modal that appears, click **I understand, get started**.
1. You may be required to verify an email address. To send an email containing a one-time password to each email address associated with your account, click **Send one-time password**.
1. To verify your identity, type the one-time password from your email in the "One-time password" text field, then click **Verify email address**.
{% data reusables.accounts.prompt-for-2fa-recovery-code %}
{% data reusables.accounts.start-automated-recovery-with-password %}
{% data reusables.accounts.unlinking-email-address %}
### Unlinking without your password
@@ -49,7 +44,5 @@ If you know your password, you can sign in with your password to unlink your ema
If you do not know your account password, you can request a password reset link to unlink your email address.
{% data reusables.accounts.request-password-reset-link %}
1. On {% data variables.product.prodname_dotcom %}, you will be prompted for your 2FA credentials. Under "Having problems?", click **Start a 2FA recovery request or unlink your account email address(es)**.
1. In the modal that appears, click **I understand, get started**.
{% data reusables.accounts.start-automated-recovery-without-password %}
{% data reusables.accounts.unlinking-email-address %}