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Adding additional details re: Authorization Holds (#58051)

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Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
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2025-10-21 20:31:37 -04:00
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content/billing/how-tos/troubleshooting/locked-account.md
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@@ -32,10 +32,20 @@ You can unlock and access your account by updating your account's payment method
You can downgrade your user account or organization to {% data variables.product.prodname_free_team %} to continue with the same advanced features in public repositories. For more information, see [AUTOTITLE](/billing/managing-the-plan-for-your-github-account/downgrading-your-accounts-plan).
## Unlocking an organization's features due to a declined payment
## Unlocking an account's features due to a declined payment
If your account's advanced features are locked due to a declined payment, you'll need to update your billing information to trigger a newly authorized charge.
{% data reusables.billing.manage-payment-info %}
If the new billing information is approved, we will immediately charge you for the paid product you chose. The account will automatically unlock when a payment has been successfully processed. Payments may take up to 24 hours to process.
## Unlocking an account's features due to a failed authorization hold
When initiating a subscription or trial, we verify the entered payment method using an authorization hold. If the hold is unsuccessful, the chosen subscription or trial will not activate.
If your account's advanced features are locked due to a failed authorization hold, you'll need to update your billing information to trigger a new authorization.
{% data reusables.billing.manage-payment-info %}
If the new authorization is successful, the account will automatically unlock and you will be able to proceed with the chosen subscription.