From 39b6bf754d4d812f3b2e3d3eb2b68c1e4e5504b5 Mon Sep 17 00:00:00 2001 From: mchammer01 <42146119+mchammer01@users.noreply.github.com> Date: Tue, 30 Mar 2021 12:06:50 +0100 Subject: [PATCH] made updates --- .../enterprise-support/about-github-enterprise-support.md | 4 ++-- .../enterprise-support/about-support-for-advanced-security.md | 2 +- content/admin/enterprise-support/submitting-a-ticket.md | 2 +- .../working-with-github-support/about-github-support.md | 2 +- data/reusables/support/accessing-premium-content.md | 2 +- data/reusables/support/contacting-premium-support.md | 2 +- data/reusables/support/scope-of-support.md | 4 +++- 7 files changed, 10 insertions(+), 8 deletions(-) diff --git a/content/admin/enterprise-support/about-github-enterprise-support.md b/content/admin/enterprise-support/about-github-enterprise-support.md index f731cfec52..b441d73c08 100644 --- a/content/admin/enterprise-support/about-github-enterprise-support.md +++ b/content/admin/enterprise-support/about-github-enterprise-support.md @@ -21,7 +21,7 @@ topics: {% data variables.product.product_name %} includes {% data variables.contact.enterprise_support %} in English{% if enterpriseServerVersions contains currentVersion %} and Japanese{% endif %}. {% if enterpriseServerVersions contains currentVersion %} -You can contact {% data variables.contact.enterprise_support %} through {% data variables.contact.contact_enterprise_portal %} for help with: +You can contact {% data variables.contact.enterprise_support %} through {% data variables.contact.contact_global_portal %} for help with: - Installing and using {% data variables.product.product_name %} - Identifying and verifying the causes of suspected errors @@ -43,7 +43,7 @@ For more information, see "[About {% data variables.contact.premium_support %} f ### Contacting {% data variables.contact.enterprise_support %} -You can contact {% data variables.contact.enterprise_support %} through {% if enterpriseServerVersions contains currentVersion %}{% data variables.contact.contact_enterprise_portal %}{% elsif currentVersion == "github-ae@latest" %} the {% data variables.contact.ae_azure_portal %}{% endif %} to report issues in writing. For more information, see "[Receiving help from {% data variables.contact.github_support %}](/admin/enterprise-support/receiving-help-from-github-support)." +You can contact {% data variables.contact.enterprise_support %} through {% if enterpriseServerVersions contains currentVersion %}{% data variables.contact.contact_global_portal %}{% elsif currentVersion == "github-ae@latest" %} the {% data variables.contact.ae_azure_portal %}{% endif %} to report issues in writing. For more information, see "[Receiving help from {% data variables.contact.github_support %}](/admin/enterprise-support/receiving-help-from-github-support)." {% if enterpriseServerVersions contains currentVersion %} ### Hours of operation diff --git a/content/admin/enterprise-support/about-support-for-advanced-security.md b/content/admin/enterprise-support/about-support-for-advanced-security.md index d9f8d78ef9..e10a8a4771 100644 --- a/content/admin/enterprise-support/about-support-for-advanced-security.md +++ b/content/admin/enterprise-support/about-support-for-advanced-security.md @@ -34,7 +34,7 @@ If you're uncertain if the issue is out of scope, open a ticket and we're happy ### Contacting {% data variables.contact.enterprise_support %} -You can contact {% data variables.contact.enterprise_support %} through the {% data variables.contact.contact_enterprise_portal %} for help with: +You can contact {% data variables.contact.enterprise_support %} through the {% data variables.contact.contact_global_portal %} for help with: - Installing and using {% data variables.product.prodname_advanced_security %} - Identifying and verifying the causes of supported errors diff --git a/content/admin/enterprise-support/submitting-a-ticket.md b/content/admin/enterprise-support/submitting-a-ticket.md index cb16823728..f2b3f8f106 100644 --- a/content/admin/enterprise-support/submitting-a-ticket.md +++ b/content/admin/enterprise-support/submitting-a-ticket.md @@ -19,7 +19,7 @@ After submitting your support request and optional diagnostic information, {% da ### Submitting a ticket using the {% data variables.contact.enterprise_portal %} -1. Navigate to the {% data variables.contact.contact_enterprise_portal %}. +1. Navigate to the {% data variables.contact.contact_enteprise_portal %}. 5. Click **Submit a Ticket** ![Submit a ticket to Enterprise Support team](/assets/images/enterprise/support/submit-ticket-button.png) {% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %} diff --git a/content/github/working-with-github-support/about-github-support.md b/content/github/working-with-github-support/about-github-support.md index 88a7af7ff5..ffb447ec9d 100644 --- a/content/github/working-with-github-support/about-github-support.md +++ b/content/github/working-with-github-support/about-github-support.md @@ -27,7 +27,7 @@ To see if there are currently any incidents affecting services on {% data variab You can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}. -To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. If you are an administrator for {% data variables.product.prodname_ghe_server %} without a user account on {% data variables.product.prodname_dotcom_the_website %}, visit the {% data variables.contact.contact_enterprise_portal %}. +To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. If you are an administrator for {% data variables.product.prodname_ghe_server %} without a user account on {% data variables.product.prodname_dotcom_the_website %}, visit the {% data variables.contact.contact_global_portal %}. ### Granting {% data variables.contact.github_support %} temporary access to a private repository diff --git a/data/reusables/support/accessing-premium-content.md b/data/reusables/support/accessing-premium-content.md index 95aae9361d..e16aede1a2 100644 --- a/data/reusables/support/accessing-premium-content.md +++ b/data/reusables/support/accessing-premium-content.md @@ -1,4 +1,4 @@ ### Accessing premium content -You can access premium content by signing in to the {% data variables.contact.contact_enterprise_portal %}. +You can access premium content by signing in to the {% data variables.contact.contact_global_portal %}. diff --git a/data/reusables/support/contacting-premium-support.md b/data/reusables/support/contacting-premium-support.md index c3e8440e39..b783476463 100644 --- a/data/reusables/support/contacting-premium-support.md +++ b/data/reusables/support/contacting-premium-support.md @@ -1,4 +1,4 @@ ### Contacting {% data variables.contact.premium_support %} -{% data variables.contact.premium_support %} customers can use the {% data variables.contact.contact_enterprise_portal %} to report issues in writing, in English. You can also receive English-language support over the phone. For the {% data variables.contact.premium_support %} phone number, see "[24x7 Phone Support](https://enterprise.githubsupport.com/hc/en-us/articles/360029707371-24x7-Phone-Support)" in the {% data variables.contact.enterprise_portal %}. +{% data variables.contact.premium_support %} customers can use the {% data variables.contact.contact_global_portal %} to report issues in writing, in English. \ No newline at end of file diff --git a/data/reusables/support/scope-of-support.md b/data/reusables/support/scope-of-support.md index 03157892bf..fc8c880783 100644 --- a/data/reusables/support/scope-of-support.md +++ b/data/reusables/support/scope-of-support.md @@ -9,4 +9,6 @@ If your support request is outside of the scope of what our team can help you wi - Configuration of external authentication systems, such as SAML identity providers - Open Source projects -If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed. +If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed. For more information, see the section below. + +{% data reusables.support.contacting-premium-support %}