From 6243fba5873bbb0680e6ed864f898111afeb58c4 Mon Sep 17 00:00:00 2001 From: Cory Calahan Date: Mon, 15 Apr 2024 05:09:13 -0700 Subject: [PATCH] Added extra sentence regarding resource visibility (#50132) Co-authored-by: Kynan Ware <47394200+BagToad@users.noreply.github.com> --- .../contacting-github-support/creating-a-support-ticket.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/support/contacting-github-support/creating-a-support-ticket.md b/content/support/contacting-github-support/creating-a-support-ticket.md index 95f9ec1553..e03c5948e4 100644 --- a/content/support/contacting-github-support/creating-a-support-ticket.md +++ b/content/support/contacting-github-support/creating-a-support-ticket.md @@ -52,7 +52,7 @@ After you create your ticket, you can view your ticket and the responses from {% ## What to include in your support ticket -Providing {% data variables.contact.github_support %} with everything they need to understand, locate, and reproduce an issue will allow for a faster resolution and less back-and-forth between yourself and the support team. To ensure {% data variables.contact.github_support %} can assist you, consider the following points when you write your ticket: +{% data variables.contact.github_support %} does not have access to any private or internal {% data variables.product.company_short %} resources. Providing {% data variables.contact.github_support %} with everything they need to understand, locate, and reproduce an issue will allow for a faster resolution and less back-and-forth between yourself and the support team. To ensure {% data variables.contact.github_support %} can assist you, consider the following points when you write your ticket: - Obtain information that can help {% data variables.contact.github_support %} track, prioritize, reproduce, or investigate the issue. - Include full URLs, repository names, and usernames wherever possible.