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[2022-12-05] Document translation of support ticket comments #7974 (#33231)

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Co-authored-by: github-actions <github-actions@github.com>
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
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Anne-Marie
2022-12-07 09:25:09 +01:00
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7
content/support/contacting-github-support/viewing-and-updating-support-tickets.md
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@@ -24,7 +24,12 @@ You can use the [GitHub Support Portal](https://support.github.com/) to view cur
{% data reusables.support.view-open-tickets %}
1. Under the text box, you can read the comment history. The most recent response is at the top.
![Screenshot of support ticket comment history, with the most recent response at the top.](/assets/images/help/support/support-recent-response.png)
![Screenshot of support ticket comment history, with the most recent response at the top](/assets/images/help/support/support-recent-response.png)
1. Optionally, to translate the ticket comment, click {% octicon "globe" aria-label="The globe icon" %} and choose your preferred language from the dropdown menu. You can translate your support ticket into Chinese (Simplified), French, German, Japanese, Portuguese (Brazil), or Spanish.
![Screenshot of a support ticket with the dropdown menu showing the options for translation emphasized](/assets/images/help/support/support-ticket-translation-options.png)
{% ifversion ghec or ghes or ghae %}

4
content/support/learning-about-github-support/about-github-support.md
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@@ -83,6 +83,10 @@ If you have any paid product or are a member of an organization with a paid prod
With {% data variables.product.product_name %}, you have access to support in English and Japanese.
{% endif %}
{% ifversion fpt or ghec or ghes %}
{% data reusables.support.support-ticket-translation-option %}
{% endif %}
{% ifversion ghes or ghec %}
To contact {% data variables.contact.github_support %}, visit the {% data variables.contact.contact_support_portal %}. For more information, see "[Creating a support ticket](/support/contacting-github-support/creating-a-support-ticket)."