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Hack Week 2025: update variables product_name and prodname_dotcom in content/support (#53980)

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Vanessa
2025-01-20 06:22:52 +10:00
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commit 6632d19ec2
3 changed files with 14 additions and 14 deletions
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10
content/support/contacting-github-support/creating-a-support-ticket.md
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@@ -69,7 +69,7 @@ After you create your ticket, you can view your ticket and the responses from {%
Especially for tickets with {% data variables.product.support_ticket_priority_urgent %} priority, the person contacting {% data variables.contact.github_support %} should:
* Be knowledgeable in your internal systems, tools, policies, and practices.
* Be a proficient user of {% data variables.product.product_name %}.
* Be a proficient user of {% data variables.product.prodname_ghe_server %}.
* Have full access and permissions to any services that are required to troubleshoot the issue.
* Be authorized to make the recommended changes to your network and any applicable products.
@@ -82,8 +82,8 @@ Especially for tickets with {% data variables.product.support_ticket_priority_ur
1. Navigate to the {% data variables.contact.contact_landing_page_portal %} and choose one of the following options:
* To sign in with your {% data variables.product.prodname_dotcom %} account, click **Sign in with {% data variables.product.prodname_dotcom %}**.
* To sign up for {% data variables.product.prodname_dotcom %}, click **Sign up for {% data variables.product.prodname_dotcom %}**.
* To sign in with your {% data variables.product.github %} account, click **Sign in with {% data variables.product.github %}**.
* To sign up for {% data variables.product.github %}, click **Sign up for {% data variables.product.github %}**.
* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process.{% ifversion ghec or ghes %} You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise).{% endif %}
{% data reusables.support.submit-a-ticket %}
@@ -99,8 +99,8 @@ Especially for tickets with {% data variables.product.support_ticket_priority_ur
1. Choose one of the following options:
* To sign in with your {% data variables.product.prodname_dotcom %} account, click **Sign in with {% data variables.product.prodname_dotcom %}**.
* To sign up for {% data variables.product.prodname_dotcom %}, click **Sign up for {% data variables.product.prodname_dotcom %}**.
* To sign in with your {% data variables.product.github %} account, click **Sign in with {% data variables.product.github %}**.
* To sign up for {% data variables.product.github %}, click **Sign up for {% data variables.product.github %}**.
* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process. You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise).
1. If you'd like to include diagnostics with your support ticket, Under "Diagnostics", click **Download diagnostic info** and save the file locally. You'll attach this file to your support ticket later.