diff --git a/content/support/learning-about-github-support/about-ticket-priority.md b/content/support/learning-about-github-support/about-ticket-priority.md index 8e492f5491..ea718dcdc4 100644 --- a/content/support/learning-about-github-support/about-ticket-priority.md +++ b/content/support/learning-about-github-support/about-ticket-priority.md @@ -49,6 +49,8 @@ Ticket priority helps to ensure that support requests are handled in order, and ## Ticket priorities for {% data variables.product.prodname_advanced_security %} +All tickets regarding code security features follow this logic for ticket prioritization. + | Priority | Description | | :---: | --- | | {% data variables.product.support_ticket_priority_high %} | {% data variables.product.prodname_advanced_security %} is not functioning or is stopped or severely impacted such that the end user cannot reasonably continue use of the software and no workaround is available. |