updating content files
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Grace Park
@@ -22,7 +22,7 @@ topics:
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{% endnote %}
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### About {% data variables.contact.premium_support %}
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## About {% data variables.contact.premium_support %}
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{% data variables.contact.premium_support %} offers:
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- Written support, in English, through our support portal 24 hours per day, 7 days per week
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@@ -40,13 +40,13 @@ topics:
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{% data reusables.support.contacting-premium-support %}
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### Hours of operation
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## Hours of operation
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{% data variables.contact.premium_support %} is available 24 hours a day, 7 days per week.
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{% data reusables.support.service-level-agreement-response-times %}
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### Assigning a priority to a support ticket
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## Assigning a priority to a support ticket
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When you contact {% data variables.contact.premium_support %}, you can choose one of four priorities for the ticket: {% data variables.product.support_ticket_priority_urgent %}, {% data variables.product.support_ticket_priority_high %}, {% data variables.product.support_ticket_priority_normal %}, or {% data variables.product.support_ticket_priority_low %}.
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@@ -54,7 +54,7 @@ When you contact {% data variables.contact.premium_support %}, you can choose on
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{% data reusables.support.ghec-premium-priorities %}
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### Resolving and closing support tickets
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## Resolving and closing support tickets
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{% data variables.contact.premium_support %} may consider a ticket solved after providing an explanation, recommendation, usage instructions, or workaround instructions,
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@@ -66,6 +66,6 @@ If you use a custom or unsupported plug-in, module, or custom code, {% data vari
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{% data reusables.support.accessing-premium-content %}
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### Further reading
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## Further reading
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- "[Submitting a ticket](/articles/submitting-a-ticket)"
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@@ -9,7 +9,7 @@ topics:
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- Jobs
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---
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### About {% data variables.contact.github_support %}
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## About {% data variables.contact.github_support %}
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Support options vary depending on your {% data variables.product.prodname_dotcom_the_website %} product. If you have any paid product, you can contact {% data variables.contact.github_support %}, in English. Your account may also include {% data variables.contact.premium_support %}.
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@@ -23,13 +23,13 @@ Support options vary depending on your {% data variables.product.prodname_dotcom
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To see if there are currently any incidents affecting services on {% data variables.product.prodname_dotcom %}, or to subscribe and receive notifications of future status updates, visit {% data variables.product.prodname_dotcom %}'s [Status Page](https://www.githubstatus.com/).
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### Contacting {% data variables.contact.github_support %}
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## Contacting {% data variables.contact.github_support %}
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You can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}.
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To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. If you are an administrator for {% data variables.product.prodname_ghe_server %} without a user account on {% data variables.product.prodname_dotcom_the_website %}, visit the {% data variables.contact.contact_enterprise_portal %}.
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### Granting {% data variables.contact.github_support %} temporary access to a private repository
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## Granting {% data variables.contact.github_support %} temporary access to a private repository
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If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access the repository for five days.
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@@ -10,7 +10,7 @@ topics:
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---
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### Contacting your app's provider for support
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## Contacting your app's provider for support
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Every app in {% data variables.product.prodname_marketplace %} includes a link to contact the app's support team.
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@@ -19,7 +19,7 @@ Every app in {% data variables.product.prodname_marketplace %} includes a link t
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3. In the left sidebar, under "Developer tools," click **Support**.
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4. On the app's support page, follow the instructions on the app's page to contact the app's support team.
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### Further reading
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## Further reading
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- "[About {% data variables.product.prodname_marketplace %}](/articles/about-github-marketplace)"
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- "[Purchasing and installing apps in {% data variables.product.prodname_marketplace %}](/articles/purchasing-and-installing-apps-in-github-marketplace)"
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@@ -8,14 +8,14 @@ versions:
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topics:
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- Jobs
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---
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### About ticket submission
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## About ticket submission
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If your account uses a paid {% data variables.product.prodname_dotcom %} product, you can directly contact {% data variables.contact.github_support %}. If your account uses {% data variables.product.prodname_free_user %} for user accounts and organizations, you can use contact {% data variables.contact.github_support %} to report account, security, and abuse issues. For more information, see "[About GitHub Support](/github/working-with-github-support/about-github-support)."
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{% data reusables.enterprise-accounts.support-entitlements %}
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If you do not have an enterprise account, please use the {% data variables.contact.enterprise_portal %} to submit tickets. For more information about enterprise accounts, see "[About enterprise accounts](/github/setting-up-and-managing-your-enterprise/about-enterprise-accounts)."
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### Submitting a ticket using the {% data variables.contact.support_portal %}
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## Submitting a ticket using the {% data variables.contact.support_portal %}
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1. Navigate to the {% data variables.contact.contact_support_portal %}.
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2. Under "Name," type your name.
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@@ -33,7 +33,7 @@ If you do not have an enterprise account, please use the {% data variables.conta
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7. Click **Send request**.
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### Submitting a ticket using the {% data variables.contact.enterprise_portal %}
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## Submitting a ticket using the {% data variables.contact.enterprise_portal %}
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1. Navigate to the {% data variables.contact.contact_enterprise_portal %}.
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5. Click **Submit a Ticket**
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@@ -41,7 +41,7 @@ If you do not have an enterprise account, please use the {% data variables.conta
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{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}
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{% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}
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### Further reading
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## Further reading
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- "[{% data variables.product.prodname_dotcom %}'s products](/github/getting-started-with-github/githubs-products)"
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- "[About {% data variables.contact.github_support %}](/articles/about-github-support)"
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- "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %}](/articles/about-github-premium-support-for-github-enterprise-cloud)."
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