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Grace Park
2021-06-14 12:06:52 -07:00
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content/github/working-with-github-support/about-github-support.md
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@@ -9,7 +9,7 @@ topics:
- Jobs
---
### About {% data variables.contact.github_support %}
## About {% data variables.contact.github_support %}
Support options vary depending on your {% data variables.product.prodname_dotcom_the_website %} product. If you have any paid product, you can contact {% data variables.contact.github_support %}, in English. Your account may also include {% data variables.contact.premium_support %}.
@@ -23,13 +23,13 @@ Support options vary depending on your {% data variables.product.prodname_dotcom
To see if there are currently any incidents affecting services on {% data variables.product.prodname_dotcom %}, or to subscribe and receive notifications of future status updates, visit {% data variables.product.prodname_dotcom %}'s [Status Page](https://www.githubstatus.com/).
### Contacting {% data variables.contact.github_support %}
## Contacting {% data variables.contact.github_support %}
You can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}.
To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. If you are an administrator for {% data variables.product.prodname_ghe_server %} without a user account on {% data variables.product.prodname_dotcom_the_website %}, visit the {% data variables.contact.contact_enterprise_portal %}.
### Granting {% data variables.contact.github_support %} temporary access to a private repository
## Granting {% data variables.contact.github_support %} temporary access to a private repository
If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access the repository for five days.