GHEC version (#20947)
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com> Co-authored-by: Grace Park <gracepark@github.com> Co-authored-by: Steve Guntrip <12534592+stevecat@users.noreply.github.com> Co-authored-by: Robert Sese <sese@github.com> Co-authored-by: Peter Bengtsson <peterbe@github.com> Co-authored-by: Rachael Sewell <rachmari@github.com>
This commit is contained in:
Laura Coursen
@@ -6,6 +6,7 @@ redirect_from:
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- /articles/about-github-premium-support-for-github-enterprise-cloud
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versions:
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fpt: '*'
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ghec: '*'
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topics:
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- Jobs
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shortTitle: GitHub Premium Support
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@@ -19,7 +20,7 @@ shortTitle: GitHub Premium Support
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- {% data reusables.support.data-protection-and-privacy %}
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- This article contains the terms of {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %} customers. The terms may be different for customers of {% data variables.product.prodname_ghe_server %} or {% data variables.product.prodname_enterprise %} customers who purchase {% data variables.product.prodname_ghe_server %} and {% data variables.product.prodname_ghe_cloud %} together. For more information, see "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_server %}](/enterprise/admin/guides/enterprise-support/about-github-premium-support-for-github-enterprise-server)" and "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_enterprise %}](/enterprise/admin/guides/enterprise-support/about-github-premium-support-for-github-enterprise)."
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- This article contains the terms of {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %} customers. The terms may be different for customers of {% data variables.product.prodname_ghe_server %} or {% data variables.product.prodname_enterprise %} customers who purchase {% data variables.product.prodname_ghe_server %} and {% data variables.product.prodname_ghe_cloud %} together. For more information, see "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_server %}](/enterprise-server@latest/admin/guides/enterprise-support/about-github-premium-support-for-github-enterprise-server)" and "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_enterprise %}](/enterprise-server@latest/admin/guides/enterprise-support/about-github-premium-support-for-github-enterprise)."
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{% endnote %}
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@@ -5,6 +5,7 @@ redirect_from:
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- /articles/about-github-support
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versions:
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fpt: '*'
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ghec: '*'
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topics:
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- Jobs
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---
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@@ -35,4 +36,4 @@ To report account, security, and abuse issues, or to receive assisted support fo
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If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access the repository for five days.
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{% data variables.contact.github_support %} will never access your private repositories without your explicit consent. For more information, see the [Terms of Service](/articles/github-terms-of-service#3-access).
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{% data variables.contact.github_support %} will never access your private repositories without your explicit consent. For more information, see the [Terms of Service](/free-pro-team@latest/github/site-policy/github-terms-of-service#3-access).
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@@ -7,6 +7,7 @@ redirect_from:
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intro: '{% data variables.product.prodname_ghe_cloud %} includes a target eight-hour response time for priority support requests, Monday to Friday in your local time zone.'
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versions:
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fpt: '*'
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ghec: '*'
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topics:
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- Jobs
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shortTitle: GitHub Enterprise Cloud
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@@ -5,6 +5,7 @@ redirect_from:
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- /articles/github-marketplace-support
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versions:
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fpt: '*'
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ghec: '*'
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topics:
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- Jobs
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shortTitle: GitHub Marketplace
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@@ -5,6 +5,7 @@ redirect_from:
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- /forum
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versions:
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fpt: '*'
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ghec: '*'
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topics:
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- Jobs
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children:
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@@ -5,6 +5,7 @@ redirect_from:
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- /articles/submitting-a-ticket
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versions:
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fpt: '*'
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ghec: '*'
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topics:
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- Jobs
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---
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@@ -13,7 +14,7 @@ If your account uses a paid {% data variables.product.prodname_dotcom %} product
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{% data reusables.enterprise-accounts.support-entitlements %}
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If you do not have an enterprise account, please use the {% data variables.contact.enterprise_portal %} to submit tickets. For more information about enterprise accounts, see "[About enterprise accounts](/github/setting-up-and-managing-your-enterprise/about-enterprise-accounts)."
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If you do not have an enterprise account, please use the {% data variables.contact.enterprise_portal %} to submit tickets. For more information about enterprise accounts, see "[About enterprise accounts](/enterprise-cloud@latest/admin/overview/about-enterprise-accounts)."
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## Submitting a ticket using the {% data variables.contact.support_portal %}
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