diff --git a/content/support/contacting-github-support/getting-started-with-the-support-portal.md b/content/support/contacting-github-support/getting-started-with-the-support-portal.md
index 5c21d6c675..20590d14c9 100644
--- a/content/support/contacting-github-support/getting-started-with-the-support-portal.md
+++ b/content/support/contacting-github-support/getting-started-with-the-support-portal.md
@@ -15,3 +15,10 @@ topics:
 
 ## About the support portal
 
+The GitHub Support portal offers a number of benefits:
+
+* Single Sign-on connected to your GitHub.com account
+* Markdown support
+* Escalate or close your tickets
+* Collaborate with colleagues on your shared tickets
+* Manage who in your [enterprise account](/admin/overview/about-enterprise-accounts.md) can open priority tickets and collaborate on shared tickets