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14
content/support/contacting-github-support/creating-a-support-ticket.md
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@@ -28,7 +28,7 @@ topics:
{% ifversion fpt %}
{% data reusables.support.free-and-paid-support %}
To share feedback with {% data variables.product.company_short %}, you can use the {% data variables.contact.community_feedback_discussions %}. For more information, see "[AUTOTITLE](/support/sharing-feedback-with-github)."
To share feedback with {% data variables.product.company_short %}, you can use the {% data variables.contact.community_feedback_discussions %}. For more information, see [AUTOTITLE](/support/sharing-feedback-with-github).
{% endif %}
{% ifversion ghes or ghec %}
@@ -41,13 +41,13 @@ You can create your ticket using the {% data variables.contact.landing_page_port
{% data reusables.support.zendesk-old-tickets %}
After you create your ticket, you can view your ticket and the responses from {% data variables.contact.github_support %} on the {% data variables.contact.contact_landing_page_portal %}. For more information, see "[AUTOTITLE](/support/contacting-github-support/viewing-and-updating-support-tickets)."
After you create your ticket, you can view your ticket and the responses from {% data variables.contact.github_support %} on the {% data variables.contact.contact_landing_page_portal %}. For more information, see [AUTOTITLE](/support/contacting-github-support/viewing-and-updating-support-tickets).
{% ifversion ghec or ghes %}
## Prerequisites
{% ifversion ghec %}If you use an enterprise account, there{% else %}There{% endif %} are some steps you should follow before you start using the {% data variables.contact.enterprise_portal %}. For more information, see "[Getting started with the {% data variables.contact.enterprise_portal %}](/support/contacting-github-support/getting-started-with-the-github-support-portal)."
{% ifversion ghec %}If you use an enterprise account, there{% else %}There{% endif %} are some steps you should follow before you start using the {% data variables.contact.enterprise_portal %}. For more information, see [Getting started with the {% data variables.contact.enterprise_portal %}](/support/contacting-github-support/getting-started-with-the-github-support-portal).
{% endif %}
## What to include in your support ticket
@@ -78,13 +78,13 @@ Especially for tickets with {% data variables.product.support_ticket_priority_ur
## Creating a support ticket{% ifversion ghes %} using the {% data variables.contact.enterprise_portal %}{% endif %}
> [!NOTE]
> Before you submit a ticket, you have the option of using {% data variables.product.prodname_copilot_in_support %} to receive an immediate response to your question. If {% data variables.product.prodname_copilot_in_support %} is unable to resolve your issue, you can continue submitting your ticket. For more information, see "[AUTOTITLE](/support/learning-about-github-support/about-copilot-in-github-support)."
> Before you submit a ticket, you have the option of using {% data variables.product.prodname_copilot_in_support %} to receive an immediate response to your question. If {% data variables.product.prodname_copilot_in_support %} is unable to resolve your issue, you can continue submitting your ticket. For more information, see [AUTOTITLE](/support/learning-about-github-support/about-copilot-in-github-support).
1. Navigate to the {% data variables.contact.contact_landing_page_portal %} and choose one of the following options:
* To sign in with your {% data variables.product.prodname_dotcom %} account, click **Sign in with {% data variables.product.prodname_dotcom %}**.
* To sign up for {% data variables.product.prodname_dotcom %}, click **Sign up for {% data variables.product.prodname_dotcom %}**.
* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process.{% ifversion ghec or ghes %} You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see "[AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise)."{% endif %}
* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process.{% ifversion ghec or ghes %} You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise).{% endif %}
{% data reusables.support.submit-a-ticket %}
@@ -101,7 +101,7 @@ Especially for tickets with {% data variables.product.support_ticket_priority_ur
* To sign in with your {% data variables.product.prodname_dotcom %} account, click **Sign in with {% data variables.product.prodname_dotcom %}**.
* To sign up for {% data variables.product.prodname_dotcom %}, click **Sign up for {% data variables.product.prodname_dotcom %}**.
* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process. You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see "[AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise)."
* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process. You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise).
1. If you'd like to include diagnostics with your support ticket, Under "Diagnostics", click **Download diagnostic info** and save the file locally. You'll attach this file to your support ticket later.
1. To complete your ticket and display the {% data variables.contact.enterprise_portal %}, under "Open Support Request", click **New support request**.
@@ -111,4 +111,4 @@ Especially for tickets with {% data variables.product.support_ticket_priority_ur
## Further reading
* "[AUTOTITLE](/support/learning-about-github-support/about-github-support)"
* [AUTOTITLE](/support/learning-about-github-support/about-github-support)

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content/support/contacting-github-support/getting-your-enterprise-started-with-the-github-support-portal.md
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@@ -26,7 +26,7 @@ You can use the {% data variables.contact.contact_landing_page_portal %} to crea
To benefit from Premium Support SLAs and ticket collaboration features, you must associate your ticket with {% data variables.location.product_location %} in one of two ways.
1. If your institution has an enterprise account on {% data variables.product.prodname_dotcom_the_website %}, you have a user account on {% data variables.product.prodname_dotcom_the_website %}, and that user account has been granted support entitlements for the enterprise account, you can select the enterprise account when creating a ticket. For more information about enterprise accounts, see "[About enterprise accounts](/admin/overview/about-enterprise-accounts)."
1. If your institution has an enterprise account on {% data variables.product.prodname_dotcom_the_website %}, you have a user account on {% data variables.product.prodname_dotcom_the_website %}, and that user account has been granted support entitlements for the enterprise account, you can select the enterprise account when creating a ticket. For more information about enterprise accounts, see [About enterprise accounts](/admin/overview/about-enterprise-accounts).
* The majority of {% data variables.product.prodname_ghe_server %} customers already have an enterprise account on {% data variables.product.prodname_dotcom_the_website %}. If you're not sure whether you do, first check with your team.
* If your team confirms that you do not have an enterprise account on {% data variables.product.prodname_dotcom_the_website %}, you can [submit a request](https://support.github.com/contact?comments=%3E+Please+provide+the+following+information+and+someone+will+be+in+touch+to+help+you+setup+your+enterprise+account.%0A%0A%23%23%23%23+Company+name+%28required%29%0A%0A%23%23%23%23+Email+address+or+GitHub+login+of+the+person+who+should+be+the+initial+owner+of+the+enterprise+account+%28required%29%0A%0A%23%23%23%23+Is+there+anything+else+we+should+know+to+help+us+identify+your+account%3F+%28optional%29%0A%3E+Attaching+a+GitHub+Enterprise+Server+diagnostics+file+here+can+help+us+identify+your+account+by+license+reference+number%0A%0A&subject=Enterprise+Account+Request&tags=new-ea) for a new one.
@@ -41,5 +41,5 @@ To benefit from Premium Support SLAs and ticket collaboration features, you must
Before you start creating tickets associated with your enterprise account on {% data variables.product.prodname_dotcom_the_website %}, we recommend completing the following steps.
1. Identify the user on {% data variables.product.prodname_dotcom_the_website %} who is an owner of your enterprise account.
1. Configure a verified domain. For more information, see "[AUTOTITLE](/admin/configuration/configuring-your-enterprise/verifying-or-approving-a-domain-for-your-enterprise)."
1. Add owners, billing managers, or support-entitled members to your enterprise account. For more information, see "[AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/inviting-people-to-manage-your-enterprise)" and "[AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise)."
1. Configure a verified domain. For more information, see [AUTOTITLE](/admin/configuration/configuring-your-enterprise/verifying-or-approving-a-domain-for-your-enterprise).
1. Add owners, billing managers, or support-entitled members to your enterprise account. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/inviting-people-to-manage-your-enterprise) and [AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).

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content/support/contacting-github-support/providing-data-to-github-support.md
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@@ -96,9 +96,9 @@ After you submit your support request, we may ask you to share a support bundle
* `collectd/logs/collectd.log`: Collectd logs
* `mail-logs/mail.log`: SMTP email delivery logs
For more information, see "[AUTOTITLE](/admin/monitoring-activity-in-your-enterprise/reviewing-audit-logs-for-your-enterprise/about-the-audit-log-for-your-enterprise)."
For more information, see [AUTOTITLE](/admin/monitoring-activity-in-your-enterprise/reviewing-audit-logs-for-your-enterprise/about-the-audit-log-for-your-enterprise).
Support bundles include logs from the past two days by default. You can specify an exact duration in days. To provide logs from the past eight days, you can download an extended support bundle. For more information, see "[Creating and sharing extended support bundles](#creating-and-sharing-extended-support-bundles)."
Support bundles include logs from the past two days by default. You can specify an exact duration in days. To provide logs from the past eight days, you can download an extended support bundle. For more information, see [Creating and sharing extended support bundles](#creating-and-sharing-extended-support-bundles).
> [!TIP]
> When you contact {% data variables.contact.github_support %}, you'll be sent a confirmation email that will contain a ticket reference link. If {% data variables.contact.github_support %} asks you to upload a support bundle, you can use the ticket reference link to upload the support bundle.
@@ -127,7 +127,7 @@ You can use these steps to create and share a support bundle if you have SSH acc
ssh -p 122 admin@HOSTNAME -- 'ghe-support-bundle -o' > support-bundle.tgz
```
For more information about the `ghe-support-bundle` command, see "[AUTOTITLE](/admin/configuration/configuring-your-enterprise/command-line-utilities#ghe-support-bundle)".
For more information about the `ghe-support-bundle` command, see [AUTOTITLE](/admin/configuration/configuring-your-enterprise/command-line-utilities#ghe-support-bundle).
{% data reusables.enterprise_enterprise_support.sign-in-to-support %}
{% data reusables.enterprise_enterprise_support.upload-support-bundle %}
@@ -188,5 +188,5 @@ You can directly upload a support bundle to our server if:
## Further reading
* "[AUTOTITLE](/support/learning-about-github-support/about-github-support)"
* "[AUTOTITLE](/enterprise-server@latest/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)"
* [AUTOTITLE](/support/learning-about-github-support/about-github-support)
* [AUTOTITLE](/enterprise-server@latest/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)

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content/support/contacting-github-support/using-copilot-in-github-support.md
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@@ -16,7 +16,7 @@ shortTitle: Using Copilot in GitHub Support
You can use {% data variables.product.prodname_copilot_in_support %} to find answers to questions about a wide range of {% data variables.product.prodname_dotcom %}'s products and features. {% data variables.product.prodname_copilot_in_support %} is not able to answer questions about billing, account access, or other account-specific issues. If {% data variables.product.prodname_copilot_in_support %} is not able to answer your question, you can submit a ticket to {% data variables.contact.github_support %} or you can speak to {% data variables.product.prodname_dotcom %} users and staff on the {% data variables.contact.community_support_forum %}.
For more information about {% data variables.contact.github_support %}, see "[AUTOTITLE](/support/learning-about-github-support/about-github-support)."
For more information about {% data variables.contact.github_support %}, see [AUTOTITLE](/support/learning-about-github-support/about-github-support).
## Using {% data variables.product.prodname_copilot_in_support %}

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content/support/contacting-github-support/viewing-and-updating-support-tickets.md
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@@ -59,7 +59,7 @@ You can only view archived tickets for an enterprise account.
## Collaborating on support tickets
You can collaborate with your colleagues on support tickets using the support portal. Owners, billing managers, and other enterprise members with support entitlements can view tickets associated with an enterprise account or an organization managed by an enterprise account. For more information, see "[AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise)."
You can collaborate with your colleagues on support tickets using the support portal. Owners, billing managers, and other enterprise members with support entitlements can view tickets associated with an enterprise account or an organization managed by an enterprise account. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).
You can also comment on tickets opened by someone else and associated with your enterprise account. {% data reusables.support.enterprise-comment-on-support-tickets %}
@@ -69,10 +69,10 @@ If your account includes {% data variables.contact.premium_support %}, you can r
## Requesting an escalation
If your account includes {% data variables.contact.premium_support %}, you can request to escalate a ticket if it was opened at a lower priority but the issue has become more urgent. From the ticket, click **Request an escalation**. For more information about requesting an escalation, see "[AUTOTITLE](/support/learning-about-github-support/about-github-premium-support#assigning-a-priority-to-a-support-ticket)".
If your account includes {% data variables.contact.premium_support %}, you can request to escalate a ticket if it was opened at a lower priority but the issue has become more urgent. From the ticket, click **Request an escalation**. For more information about requesting an escalation, see [AUTOTITLE](/support/learning-about-github-support/about-github-premium-support#assigning-a-priority-to-a-support-ticket).
{% endif %}
## Further reading
* "[AUTOTITLE](/support/learning-about-github-support/about-github-support)"
* [AUTOTITLE](/support/learning-about-github-support/about-github-support)

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content/support/learning-about-github-support/about-copilot-in-github-support.md
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@@ -63,5 +63,5 @@ We greatly value your feedback. As we continuously improve {% data variables.pro
## Further reading
* "[AUTOTITLE](/free-pro-team@latest/site-policy/github-terms/github-terms-for-additional-products-and-features#github-copilot)"
* "[AUTOTITLE](/free-pro-team@latest/site-policy/privacy-policies/github-privacy-statement)"
* [AUTOTITLE](/free-pro-team@latest/site-policy/github-terms/github-terms-for-additional-products-and-features#github-copilot)
* [AUTOTITLE](/free-pro-team@latest/site-policy/privacy-policies/github-privacy-statement)

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content/support/learning-about-github-support/about-github-premium-support.md
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@@ -46,7 +46,7 @@ There are two {% data variables.contact.premium_support %} plans: Premium and Pr
| Resources | Priority ticket handling | <ul><li>Priority ticket handling</li><li>Named Customer Reliability Engineer</li></ul> |
Escalation management | For high and urgent priority tickets | For High and Urgent priority tickets
Incident management | None | For urgent priority tickets, as needed
| Health checks | {% ifversion not ghes %}None{% else %}Unlimited automated health check reports (see "[Generating a health check for your enterprise](/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)"){% endif %} | <ul>{% ifversion ghes %}<li>Unlimited automated health check reports. For more information, see "[AUTOTITLE](/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)")</li>{% endif %}<li>Quarterly enhanced health checks, with findings, interpretations, and recommendations from your CRE (by request)</li></ul> |
| Health checks | {% ifversion not ghes %}None{% else %}Unlimited automated health check reports (see [Generating a health check for your enterprise](/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)){% endif %} | <ul>{% ifversion ghes %}<li>Unlimited automated health check reports. For more information, see [AUTOTITLE](/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise))</li>{% endif %}<li>Quarterly enhanced health checks, with findings, interpretations, and recommendations from your CRE (by request)</li></ul> |
| {% ifversion ghes %} |
| Crisis prevention | None | Yearly participation in guided incident simulations to help you be prepared |
| {% endif %} |
@@ -57,7 +57,7 @@ Incident management | None | For urgent priority tickets, as needed
{% endrowheaders %}
> [!NOTE]
> Enterprise owners and billing managers automatically have a support entitlement. Enterprise owners can add support entitlements to members of organizations owned by their enterprise account. For more information, see "[AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise)."
> Enterprise owners and billing managers automatically have a support entitlement. Enterprise owners can add support entitlements to members of organizations owned by their enterprise account. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).
## Billing for {% data variables.contact.premium_support %}
@@ -91,7 +91,7 @@ To sign up for {% data variables.contact.premium_support %} or upgrade your plan
## Hours of operation
{% data variables.contact.premium_support %} is available 24 hours a day, 7 days per week. If you purchased {% data variables.contact.premium_support %} prior to September 17, 2018, support is limited during holidays. For more information on holidays {% data variables.contact.premium_support %} observes, see the holiday schedule at "[AUTOTITLE](/enterprise-server@latest/support/learning-about-github-support/about-github-support)."
{% data variables.contact.premium_support %} is available 24 hours a day, 7 days per week. If you purchased {% data variables.contact.premium_support %} prior to September 17, 2018, support is limited during holidays. For more information on holidays {% data variables.contact.premium_support %} observes, see the holiday schedule at [AUTOTITLE](/enterprise-server@latest/support/learning-about-github-support/about-github-support).
## Service Level Agreement response times
@@ -117,7 +117,7 @@ You must install the minimum supported version of {% data variables.product.prod
## Assigning a priority to a support ticket
When you contact {% data variables.contact.premium_support %}, you can choose one of four priorities for the ticket: {% data variables.product.support_ticket_priority_urgent %}, {% data variables.product.support_ticket_priority_high %}, {% data variables.product.support_ticket_priority_normal %}, or {% data variables.product.support_ticket_priority_low %}. For more information, see "[AUTOTITLE](/support/learning-about-github-support/about-ticket-priority)."
When you contact {% data variables.contact.premium_support %}, you can choose one of four priorities for the ticket: {% data variables.product.support_ticket_priority_urgent %}, {% data variables.product.support_ticket_priority_high %}, {% data variables.product.support_ticket_priority_normal %}, or {% data variables.product.support_ticket_priority_low %}. For more information, see [AUTOTITLE](/support/learning-about-github-support/about-ticket-priority).
## Resolving and closing support tickets
@@ -129,7 +129,7 @@ If you use a custom or unsupported plug-in, module, or custom code, {% data vari
## Receiving credits for missed responses to support tickets
If you don't receive an initial response within the guaranteed response time to more than four tickets in a given quarter based on {% data variables.product.company_short %}'s fiscal year, you're eligible for a credit. To honor the SLA, {% data variables.product.company_short %} will refund 20% of the quarterly {% data variables.contact.premium_support %} fee. To receive the refund, you must submit a credit request.
If you are on the Premium or Premium Plus support plan, and you don't receive an initial response within the guaranteed response time to more than four tickets in a given quarter based on {% data variables.product.company_short %}'s fiscal year, you're eligible for a credit. To honor the SLA, {% data variables.product.company_short %} will refund 20% of the quarterly {% data variables.contact.premium_support %} fee. To receive the refund, you must submit a credit request.
The credit request must be made within 30 days of the end of the quarter during which {% data variables.contact.premium_support %} did not respond to your tickets within the designated response time. Credit requests will not be honored if the respective deadline has passed. Once the respective deadline passes, you have waived the ability to claim a refund for the qualified credit. Credit requests may take the form of a refund or credit to your account, cannot be exchanged into a cash amount, require you to have paid any outstanding invoices, and expire upon termination of your agreement with {% data variables.product.company_short %}.

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@@ -51,20 +51,20 @@ You can contact {% data variables.contact.enterprise_support %} through the {% d
{% data reusables.support.premium-support-features %}
For more information, see "[AUTOTITLE](/support/learning-about-github-support/about-github-premium-support)."
For more information, see [AUTOTITLE](/support/learning-about-github-support/about-github-premium-support).
{% endif %}
{% ifversion fpt or ghec %}
Before contacting {% data variables.contact.github_support %}, check if there are currently any incidents affecting services on {% data variables.product.product_name %} on [{% data variables.product.prodname_dotcom %} Status](https://githubstatus.com/). For more information, see "[About GitHub status](#about-github-status)."
Before contacting {% data variables.contact.github_support %}, check if there are currently any incidents affecting services on {% data variables.product.product_name %} on [{% data variables.product.prodname_dotcom %} Status](https://githubstatus.com/). For more information, see [About GitHub status](#about-github-status).
{% endif %}
{% ifversion fpt %}
{% data reusables.support.free-and-paid-support %}
To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_landing_page_portal %}. For more information, see "[AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket)."
To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_landing_page_portal %}. For more information, see [AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket).
{% endif %}
{% ifversion fpt %}
@@ -77,7 +77,7 @@ With {% data variables.product.product_name %}, you have access to support in En
{% ifversion ghes or ghec %}
To contact {% data variables.contact.github_support %}, visit the {% data variables.contact.contact_landing_page_portal %}. For more information, see "[AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket)."
To contact {% data variables.contact.github_support %}, visit the {% data variables.contact.contact_landing_page_portal %}. For more information, see [AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket).
{% endif %}
@@ -105,13 +105,13 @@ You can also use the {% data variables.product.company_short %} Status API to ch
Enterprise owners and billing managers automatically have a support entitlement, which enables them to create, view, and comment on support tickets associated with their enterprise account.
Enterprise owners can also add support entitlements to members of organizations owned by their enterprise account, allowing those members to create, view, and comment on support tickets. For more information, see "[AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise)."
Enterprise owners can also add support entitlements to members of organizations owned by their enterprise account, allowing those members to create, view, and comment on support tickets. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).
{% endif %}
## About {% data variables.product.prodname_copilot_in_support %}
You can receive answers to questions relating to {% data variables.product.prodname_dotcom %}'s products and features before submitting a support ticket by using {% data variables.product.prodname_copilot_in_support %}. {% data variables.product.prodname_copilot_in_support %} is an AI-powered tool that uses a large language model to find answers to a wide variety of support queries. If {% data variables.product.prodname_copilot_in_support %} cannot answer your question, You can proceed with submitting your ticket to {% data variables.contact.github_support %}. For more information, see "[AUTOTITLE](/support/learning-about-github-support/about-copilot-in-github-support)."
You can receive answers to questions relating to {% data variables.product.prodname_dotcom %}'s products and features before submitting a support ticket by using {% data variables.product.prodname_copilot_in_support %}. {% data variables.product.prodname_copilot_in_support %} is an AI-powered tool that uses a large language model to find answers to a wide variety of support queries. If {% data variables.product.prodname_copilot_in_support %} cannot answer your question, You can proceed with submitting your ticket to {% data variables.contact.github_support %}. For more information, see [AUTOTITLE](/support/learning-about-github-support/about-copilot-in-github-support).
{% ifversion fpt or ghec %}
@@ -131,7 +131,7 @@ For pricing, licensing, renewals, quotes, payments, and other related questions,
To learn more about training options, including customized trainings, see [{% data variables.product.company_short %}'s training site](https://services.github.com/).
> [!NOTE]
> Training is included in the {% data variables.product.premium_plus_support_plan %}. For more information, see "[AUTOTITLE](/support/learning-about-github-support/about-github-premium-support)."
> Training is included in the {% data variables.product.premium_plus_support_plan %}. For more information, see [AUTOTITLE](/support/learning-about-github-support/about-github-premium-support).
{% endif %}
@@ -155,7 +155,7 @@ For standard non-urgent issues, support in Japanese is available Monday through
For urgent issues, we offer support in English 24 hours per day, 7 days per week, even during national U.S. holidays.
{% endif %}
For a complete list of U.S. and Japanese national holidays observed by {% data variables.contact.enterprise_support %}, see "[Holiday schedules](#holiday-schedules)."
For a complete list of U.S. and Japanese national holidays observed by {% data variables.contact.enterprise_support %}, see [Holiday schedules](#holiday-schedules).
## Holiday schedules
@@ -186,7 +186,7 @@ For urgent issues, we can help you in English 24 hours per day, 7 days per week,
## Further reading
{%- ifversion ghes %}
* Section 10 on Support in the "[{% data variables.product.prodname_ghe_server %} License Agreement](https://enterprise.github.com/license)"
* Section 10 on Support in the [{% data variables.product.prodname_ghe_server %} License Agreement](https://enterprise.github.com/license)
{%- endif %}
* "[AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket)"
* "[AUTOTITLE](/support/contacting-github-support/viewing-and-updating-support-tickets)"
* [AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket)
* [AUTOTITLE](/support/contacting-github-support/viewing-and-updating-support-tickets)

2
content/support/learning-about-github-support/about-ticket-priority.md
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@@ -71,4 +71,4 @@ If you are uncertain if the issue is out of scope, contact {% data variables.con
## Further reading
* "[AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket)"
* [AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket)

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content/support/learning-about-github-support/github-marketplace-support.md
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@@ -23,5 +23,5 @@ Every app in {% data variables.product.prodname_marketplace %} includes a link t
## Further reading
* "[AUTOTITLE](/apps/using-github-apps)"
* "[AUTOTITLE](/billing/managing-billing-for-github-marketplace-apps)"
* [AUTOTITLE](/apps/using-github-apps)
* [AUTOTITLE](/billing/managing-billing-for-github-marketplace-apps)

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content/support/sharing-feedback-with-github.md
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@@ -9,7 +9,7 @@ shortTitle: Sharing feedback
---
> [!IMPORTANT]
> If you're a {% data variables.product.prodname_enterprise %} customer, contact {% data variables.contact.github_support %} who will share your feedback with the Product team. For more information, see "Creating a support ticket" in either the "[{% data variables.product.prodname_ghe_cloud %} documentation](/enterprise-cloud@latest/support/contacting-github-support/creating-a-support-ticket)" or "[{% data variables.product.prodname_ghe_server %} documentation](/enterprise-server@latest/support/contacting-github-support/creating-a-support-ticket)."
> If you're a {% data variables.product.prodname_enterprise %} customer, contact {% data variables.contact.github_support %} who will share your feedback with the Product team. For more information, see "Creating a support ticket" in either the [{% data variables.product.prodname_ghe_cloud %} documentation](/enterprise-cloud@latest/support/contacting-github-support/creating-a-support-ticket) or [{% data variables.product.prodname_ghe_server %} documentation](/enterprise-server@latest/support/contacting-github-support/creating-a-support-ticket).
## About sharing feedback