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Update troubleshooting steps for webhook connectivity (#58811)

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Co-authored-by: Vanessa <vgrl@github.com>
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Gio Fernandez
2025-12-11 16:24:25 -05:00
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content/webhooks/testing-and-troubleshooting-webhooks/troubleshooting-webhooks.md
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@@ -50,7 +50,7 @@ The `failed to connect to host` error occurs when {% data variables.product.comp
To check whether a host name resolves to an IP address, you can use `nslookup`. For example, if your payload URL is `https://octodex.github.com/webhooks`, you can run `nslookup octodex.github.com`. If the host name could not be resolved to an IP address, the nslookup command will indicate that the server can't find the host name. To check whether a host name resolves to an IP address, you can use `nslookup`. For example, if your payload URL is `https://octodex.github.com/webhooks`, you can run `nslookup octodex.github.com`. If the host name could not be resolved to an IP address, the nslookup command will indicate that the server can't find the host name.
You should make sure that your server allows connections from {% data variables.product.company_short %}'s IP addresses. You can use the `GET /meta` endpoint to find the current list of {% data variables.product.company_short %}'s IP addresses. See [AUTOTITLE](/rest/meta/meta#get-github-meta-information). Ensure connectivity is allowed from the IP addresses listed in the `hooks` section. {% data variables.product.company_short %} occasionally makes changes to its IP addresses, so you should update your IP allow list periodically. You should make sure that your server allows connections from {% data variables.product.company_short %}'s IP addresses. You can use the `GET /meta` endpoint to find the current list of {% data variables.product.company_short %}'s IP addresses. For more information, see [AUTOTITLE](/rest/meta/meta#get-github-meta-information). {% data variables.product.company_short %} occasionally makes changes to its IP addresses, so you should update your IP allow list periodically.
## Failed to connect to network ## Failed to connect to network