From bcc8407e6f12a6565bd9ed2856687413f7ebde49 Mon Sep 17 00:00:00 2001 From: Steve Ward Date: Wed, 9 Aug 2023 12:54:01 -0400 Subject: [PATCH] [Improvement] Add section to GitHub Desktop troubleshooting about Windows compatibility mode (#40301) Co-authored-by: Isaac Brown <101839405+isaacmbrown@users.noreply.github.com> --- .../supported-operating-systems-for-github-desktop.md | 11 +++++++++++ 1 file changed, 11 insertions(+) diff --git a/content/desktop/installing-and-configuring-github-desktop/overview/supported-operating-systems-for-github-desktop.md b/content/desktop/installing-and-configuring-github-desktop/overview/supported-operating-systems-for-github-desktop.md index 2ce3dced4c..bc3bae79a3 100644 --- a/content/desktop/installing-and-configuring-github-desktop/overview/supported-operating-systems-for-github-desktop.md +++ b/content/desktop/installing-and-configuring-github-desktop/overview/supported-operating-systems-for-github-desktop.md @@ -63,3 +63,14 @@ To troubleshoot, contact your system administrator. This error can occur when Mandatory ASLR is enabled. Enabling Mandatory ASLR affects the MSYS2 core library, which {% data variables.product.prodname_desktop %} relies upon to emulate process forking. To troubleshoot this error, either disable Mandatory ASLR or explicitly allow all executables under `\usr\bin` which depend on MSYS2. + +### `This operating system is no longer supported. Software updates have been disabled` notification + +This notification is shown if you are running a version of Windows that is no longer compatible with {% data variables.product.prodname_desktop %}. {% data variables.product.prodname_desktop %} supports {% data variables.desktop.windows-versions %}. If you are running a supported Windows operating system and are seeing this notification, this may be because compatibility mode has been enabled for {% data variables.product.prodname_desktop %}. To check if compatibility mode is enabled, follow these steps. + +1. Open the Windows **Start Menu**. +1. Search for "{% data variables.product.prodname_desktop %}". +1. Select and hold (or right-click) **{% data variables.product.prodname_desktop %}** and click **Open file location**. +1. Select and hold (or right-click) the {% data variables.product.prodname_desktop %} shortcut and click **Properties**. +1. Select the **Compatibility** tab. +1. In the "Compatibility mode" section, ensure that the **Run this program in compatibility mode** checkbox is deselected.