From b1201236a7f2cfcfb1e010233fc73eba2157e42c Mon Sep 17 00:00:00 2001 From: Steve Guntrip <12534592+stevecat@users.noreply.github.com> Date: Fri, 8 Oct 2021 08:52:14 +0100 Subject: [PATCH] add es portal deprecation notice (#21962) --- .../overview/about-github-enterprise-support.md | 5 +++++ .../overview/about-support-for-advanced-security.md | 2 ++ .../reaching-github-support.md | 2 ++ .../submitting-a-ticket.md | 2 ++ .../working-with-github-support/about-github-support.md | 2 ++ .../github-enterprise-cloud-support.md | 2 ++ .../working-with-github-support/submitting-a-ticket.md | 2 ++ data/reusables/support/zendesk-deprecation.md | 5 +++++ 8 files changed, 22 insertions(+) create mode 100644 data/reusables/support/zendesk-deprecation.md diff --git a/content/admin/enterprise-support/overview/about-github-enterprise-support.md b/content/admin/enterprise-support/overview/about-github-enterprise-support.md index 73e48c805e..2b8db62f72 100644 --- a/content/admin/enterprise-support/overview/about-github-enterprise-support.md +++ b/content/admin/enterprise-support/overview/about-github-enterprise-support.md @@ -46,6 +46,11 @@ For more information, see "[About {% data variables.contact.premium_support %} f ## Contacting {% data variables.contact.enterprise_support %} +{% ifversion ghes %} +{% data reusables.support.zendesk-deprecation %} +{% endif %} + + You can contact {% data variables.contact.enterprise_support %} through {% ifversion ghes %}{% data variables.contact.contact_enterprise_portal %}{% elsif ghae %} the {% data variables.contact.ae_azure_portal %}{% endif %} to report issues in writing. For more information, see "[Receiving help from {% data variables.contact.github_support %}](/admin/enterprise-support/receiving-help-from-github-support)." {% ifversion ghes %} diff --git a/content/admin/enterprise-support/overview/about-support-for-advanced-security.md b/content/admin/enterprise-support/overview/about-support-for-advanced-security.md index dac40da1cc..e2148e5e81 100644 --- a/content/admin/enterprise-support/overview/about-support-for-advanced-security.md +++ b/content/admin/enterprise-support/overview/about-support-for-advanced-security.md @@ -37,6 +37,8 @@ If you're uncertain if the issue is out of scope, open a ticket and we're happy ## Contacting {% data variables.contact.enterprise_support %} +{% data reusables.support.zendesk-deprecation %} + You can contact {% data variables.contact.enterprise_support %} through the {% data variables.contact.contact_enterprise_portal %} for help with: - Installing and using {% data variables.product.prodname_advanced_security %} - Identifying and verifying the causes of supported errors diff --git a/content/admin/enterprise-support/receiving-help-from-github-support/reaching-github-support.md b/content/admin/enterprise-support/receiving-help-from-github-support/reaching-github-support.md index e04a5bb481..6ffc9b3c38 100644 --- a/content/admin/enterprise-support/receiving-help-from-github-support/reaching-github-support.md +++ b/content/admin/enterprise-support/receiving-help-from-github-support/reaching-github-support.md @@ -18,6 +18,8 @@ Though we'll do our best to respond to automated support requests, we typically ## Contacting {% data variables.contact.enterprise_support %} +{% data reusables.support.zendesk-deprecation %} + {% data variables.contact.enterprise_support %} customers can open a support ticket using the {% ifversion ghes %}{% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or the {% data variables.contact.contact_enterprise_portal %}{% elsif ghae %} the {% data variables.contact.contact_ae_portal %}{% endif %}. Mark the ticket's priority as {% data variables.product.support_ticket_priority_urgent %}, {% data variables.product.support_ticket_priority_high %}, {% data variables.product.support_ticket_priority_normal %}, or {% data variables.product.support_ticket_priority_low %}. For more information, see "[Assigning a priority to a support ticket](/enterprise/admin/guides/enterprise-support/about-github-enterprise-support#assigning-a-priority-to-a-support-ticket)" and "[Submitting a ticket](/enterprise/admin/guides/enterprise-support/submitting-a-ticket)." ## Contacting {% data variables.contact.enterprise_support %} diff --git a/content/admin/enterprise-support/receiving-help-from-github-support/submitting-a-ticket.md b/content/admin/enterprise-support/receiving-help-from-github-support/submitting-a-ticket.md index 9131c8eab7..76ad6bf019 100644 --- a/content/admin/enterprise-support/receiving-help-from-github-support/submitting-a-ticket.md +++ b/content/admin/enterprise-support/receiving-help-from-github-support/submitting-a-ticket.md @@ -27,6 +27,8 @@ After submitting your support request and optional diagnostic information, {% da ## Submitting a ticket using the {% data variables.contact.enterprise_portal %} +{% data reusables.support.zendesk-deprecation %} + 1. Navigate to the {% data variables.contact.contact_enterprise_portal %}. 5. Click **Submit a Ticket** ![Submit a ticket to Enterprise Support team](/assets/images/enterprise/support/submit-ticket-button.png) diff --git a/content/github/working-with-github-support/about-github-support.md b/content/github/working-with-github-support/about-github-support.md index e582c958d3..bdda57a3ff 100644 --- a/content/github/working-with-github-support/about-github-support.md +++ b/content/github/working-with-github-support/about-github-support.md @@ -25,6 +25,8 @@ To see if there are currently any incidents affecting services on {% data variab ## Contacting {% data variables.contact.github_support %} +{% data reusables.support.zendesk-deprecation %} + You can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}. To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. If you are an administrator for {% data variables.product.prodname_ghe_server %} without a user account on {% data variables.product.prodname_dotcom_the_website %}, visit the {% data variables.contact.contact_enterprise_portal %}. Email communication from GitHub Support will always be sent from either a `github.com` or `githubsupport.com` address. diff --git a/content/github/working-with-github-support/github-enterprise-cloud-support.md b/content/github/working-with-github-support/github-enterprise-cloud-support.md index cfd4def75b..97283ac6e9 100644 --- a/content/github/working-with-github-support/github-enterprise-cloud-support.md +++ b/content/github/working-with-github-support/github-enterprise-cloud-support.md @@ -18,6 +18,8 @@ shortTitle: GitHub Enterprise Cloud {% endnote %} +{% data reusables.support.zendesk-deprecation %} + You can submit priority questions if you have purchased {% data variables.product.prodname_ghe_cloud %} or if you're a member, outside collaborator, or billing manager of a {% data variables.product.prodname_dotcom %} organization currently subscribed to {% data variables.product.prodname_ghe_cloud %}. Questions that qualify for priority responses: diff --git a/content/github/working-with-github-support/submitting-a-ticket.md b/content/github/working-with-github-support/submitting-a-ticket.md index 5c7f5ed94a..a93a38e1d1 100644 --- a/content/github/working-with-github-support/submitting-a-ticket.md +++ b/content/github/working-with-github-support/submitting-a-ticket.md @@ -35,6 +35,8 @@ If you do not have an enterprise account, please use the {% data variables.conta ## Submitting a ticket using the {% data variables.contact.enterprise_portal %} +{% data reusables.support.zendesk-deprecation %} + 1. Navigate to the {% data variables.contact.contact_enterprise_portal %}. 5. Click **Submit a Ticket** ![Submit a ticket to Enterprise Support team](/assets/images/enterprise/support/submit-ticket-button.png) diff --git a/data/reusables/support/zendesk-deprecation.md b/data/reusables/support/zendesk-deprecation.md new file mode 100644 index 0000000000..8e23cb624f --- /dev/null +++ b/data/reusables/support/zendesk-deprecation.md @@ -0,0 +1,5 @@ +{% warning %} + +**Deprecation notice:** The legacy {% data variables.contact.contact_enterprise_portal %} will be deprecated on November 1, 2021. Any new requests should be submitted through the {% data variables.contact.contact_support_portal %}. For more information, see "[About the Support Portal](https://support.github.com/about-support-portal-enterprise)." + +{% endwarning %} \ No newline at end of file