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a/assets/images/help/support/subject-field.png and /dev/null differ diff --git a/assets/images/help/support/support-ticket-translation-options.png b/assets/images/help/support/support-ticket-translation-options.png index 6c8af5f7d8..879a4db25c 100644 Binary files a/assets/images/help/support/support-ticket-translation-options.png and b/assets/images/help/support/support-ticket-translation-options.png differ diff --git a/assets/images/help/support/ticket-context.png b/assets/images/help/support/ticket-context.png index 69d12c8f48..e4cbb71be2 100644 Binary files a/assets/images/help/support/ticket-context.png and b/assets/images/help/support/ticket-context.png differ diff --git a/content/support/contacting-github-support/viewing-and-updating-support-tickets.md b/content/support/contacting-github-support/viewing-and-updating-support-tickets.md index 9e8ed06ca4..b062898f34 100644 --- a/content/support/contacting-github-support/viewing-and-updating-support-tickets.md +++ b/content/support/contacting-github-support/viewing-and-updating-support-tickets.md @@ -31,12 +31,9 @@ Your capabilities in the {% data variables.contact.support_portal %} depend on t {% data reusables.support.view-open-tickets %} 1. Under the text box, you can read the comment history. The most recent response is at the top. - - ![Screenshot of support ticket comment history, with the most recent response at the top](/assets/images/help/support/support-recent-response.png) - 1. Optionally, to translate the ticket comment, click {% octicon "globe" aria-label="The globe icon" %} and choose your preferred language from the dropdown menu. You can translate your support ticket into Chinese (Simplified), French, German, Japanese, Portuguese (Brazil), or Spanish. - ![Screenshot of a support ticket with the dropdown menu showing the options for translation emphasized](/assets/images/help/support/support-ticket-translation-options.png) + ![Screenshot of a support ticket with the dropdown menu showing the options for translation highlighted with a dark orange outline](/assets/images/help/support/support-ticket-translation-options.png) {% ifversion ghec or ghes or ghae %} @@ -58,11 +55,9 @@ You can only view archived tickets for an enterprise account. {% data reusables.support.view-open-tickets %} 1. Optionally, if the issue is resolved, under the text box, click **Close ticket**. -![Screenshot showing location of the "Close ticket" button.](/assets/images/help/support/close-ticket.png) -1. To respond to GitHub Support and add a new comment to the ticket, type your response in the text box. +2. To respond to GitHub Support and add a new comment to the ticket, type your response in the text box. ![Screenshot of the "Add a comment" text field.](/assets/images/help/support/new-comment-field.png) -1. To add your comment to the ticket, click **Comment**. -![Screenshot of the "Comment" button.](/assets/images/help/support/add-comment.png) +1. To add your comment to the ticket, under the text box, click **Comment**. {% ifversion ghec or ghes %} ## Collaborating on support tickets diff --git a/data/reusables/support/navigate-to-my-tickets.md b/data/reusables/support/navigate-to-my-tickets.md index 234a89795c..0a6e5fbc39 100644 --- a/data/reusables/support/navigate-to-my-tickets.md +++ b/data/reusables/support/navigate-to-my-tickets.md @@ -1,4 +1,2 @@ 1. Navigate to the [GitHub Support Portal](https://support.github.com/). 1. In the header, click **My Tickets**. - - ![Screenshot showing "My Tickets" link in the GitHub Support Portal header.](/assets/images/help/support/my-tickets-header.png) diff --git a/data/reusables/support/view-open-tickets.md b/data/reusables/support/view-open-tickets.md index 7d37e4e106..d1af339e64 100644 --- a/data/reusables/support/view-open-tickets.md +++ b/data/reusables/support/view-open-tickets.md @@ -3,6 +3,6 @@ {% indented_data_reference reusables.support.entitlements-note spaces=3 %} - ![Screenshot of the "My Tickets" dropdown menu.](/assets/images/help/support/ticket-context.png) + ![Screenshot of the "My Tickets" dropdown menu, with a support ticket highlighted in a dark orange outline.](/assets/images/help/support/ticket-context.png) 1. In the list of tickets, click the subject of the ticket you want to view. ![Screenshot showing a list of support tickets with the subject highlighted.](/assets/images/help/support/my-tickets-list.png)