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Update unlink email article with passwordless steps (#53977)

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Co-authored-by: Kevin Heis <heiskr@users.noreply.github.com>
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
This commit is contained in:
Joshua Walker
2025-01-27 21:54:47 +13:00
committed by GitHub
parent 866ebb79bc
commit c774c238e2
8 changed files with 62 additions and 36 deletions
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7
content/authentication/keeping-your-account-and-data-secure/updating-your-github-access-credentials.md
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@@ -24,9 +24,8 @@ shortTitle: Update access credentials
## Requesting a new password
1. To request a new password, visit {% ifversion fpt or ghec %}https://{% data variables.product.product_url %}/password_reset{% else %}`https://{% data variables.product.product_url %}/password_reset`{% endif %}.
1. Enter the email address associated with your account, then click **Send password reset email.** The email will be sent to the backup email address if you have one configured.
1. We'll email you a link that will allow you to reset your password. You must click on this link within 3 hours of receiving the email. If you didn't receive an email from us, make sure to check your spam folder.
{% data reusables.accounts.request-password-reset-link %}
1. If you have enabled two-factor authentication, you will be prompted for your 2FA credentials:
{% ifversion fpt or ghec %}
* If you have {% data variables.product.prodname_mobile %}, you will be sent a push notification to verify your identity. Open the push notification or the {% data variables.product.prodname_mobile %} app and enter the two-digit code shown to you on the password reset page in your browser.
@@ -38,7 +37,7 @@ shortTitle: Update access credentials
* If you have set up [{% data variables.product.prodname_mobile %}](https://github.com/mobile), click **Authenticate with {% data variables.product.prodname_mobile %}** instead.
{% endif %}
{% ifversion 2fa-recovery-flow %}
* If you have forgotten your password and you've lost access to your two-factor authentication credentials, click **Start a 2FA recovery request**. For more information, see [AUTOTITLE](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials).
* If you've lost access to your two-factor authentication credentials and your recovery codes, you can start account recovery request. See [AUTOTITLE](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials#recovering-without-your-password-or-two-factor-authentication-credentials).
{% endif %}
1. In the text field under **Password**, type a new password. Then, in the text field under **Confirm password**, type the password again.
1. Click **Change password**. For help creating a strong password, see [AUTOTITLE](/authentication/keeping-your-account-and-data-secure/creating-a-strong-password).

34
content/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials.md
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@@ -18,7 +18,7 @@ shortTitle: Recover an account with 2FA
{% ifversion fpt or ghec %}
> [!WARNING]
> * {% data reusables.two_fa.support-may-not-help %}
> {% data reusables.two_fa.support-may-not-help %}
> [!NOTE]
> {% data reusables.two_fa.unlink-email-address %}
@@ -31,8 +31,8 @@ Use one of your recovery codes to automatically regain entry into your account.
1. Type your username and password to prompt authentication.
> [!WARNING]
> {% data reusables.accounts.you-must-know-your-password %}
> [!NOTE]
> If you do not know your password, you can use a recovery code after requesting a new password. See [AUTOTITLE](/authentication/keeping-your-account-and-data-secure/updating-your-github-access-credentials#requesting-a-new-password).
1. Under "Having problems?", click **Use a recovery code{% ifversion fpt or ghec %} or begin 2FA account recovery{% endif %}**.
1. Type one of your recovery codes, then click **Verify**.
@@ -60,7 +60,7 @@ If you lose access to your preferred TOTP app or phone number, you can provide a
## Authenticating with a verified device, SSH token, or {% data variables.product.pat_generic %}
If you know your password for {% data variables.product.prodname_dotcom %} but don't have the two-factor authentication credentials or your two-factor authentication recovery codes, you can have a one-time password sent to your verified email address to begin the verification process and regain access to your account.
If you know your password for {% data variables.product.prodname_dotcom %} but don't have the two-factor authentication credentials or your two-factor authentication recovery codes, you can have a one-time password sent to your verified email address to begin the verification process. You'll need to verify your identity using a recovery authentication factor, such as an SSH key or previously verified device.
> [!NOTE]
> For security reasons, regaining access to your account by authenticating with a one-time password can take up to three business days. {% data variables.product.company_short %} will not review additional requests submitted during this time.
@@ -78,28 +78,32 @@ You can use your two-factor authentication credentials or two-factor authenticat
1. Click **Send one-time password** to send a one-time password to all eligible addresses associated with your account. Only verified emails are eligible for account recovery. If you've restricted password resets to your primary and/or backup addresses, these addresses are the only addresses eligible for account recovery.
1. Under "One-time password", type the temporary password from the recovery email {% data variables.product.prodname_dotcom %} sent, then click **Verify email address**.
1. {% data reusables.accounts.alternative-authentication %}
{% data reusables.accounts.alternative-authentication-note %}
1. {% data reusables.accounts.support-request-recovery %}
{% endif %}
{% ifversion 2fa-recovery-flow %}
## Requesting help with two-factor authentication
## Recovering without your password
If you have forgotten your password and you've lost access to your two-factor authentication credentials, you can start account recovery to regain access to your account. You'll need to verify your identity using a recovery authentication factor, such as an SSH key or previously verified device. If no recovery methods are available, you can choose to unlink your email address from your account.
If you have forgotten your password, you can request a new password. During the password reset process, you can use one of your two-factor authentication credentials or a recovery code. See [AUTOTITLE](/authentication/keeping-your-account-and-data-secure/updating-your-github-access-credentials#requesting-a-new-password).
1. Click **Forgot password?**.
1. Enter a primary or backup email address associated with your account, then click **Send password reset email.**
1. Check your email for a link to reset your password. You must click on this link within three hours of receiving the email. If you don't see an email from us, make sure to check your spam folder.
1. Click on the link in the email, then under "Having problems?", click **Start a 2FA recovery request**.
1. To complete your recovery request, you'll need to verify an alternative authentication factor. {% data reusables.accounts.alternative-authentication %}
### Recovering without your password or two-factor authentication credentials
If you have lost access to your two-factor authentication credentials and your recovery codes, you can start account recovery request. You'll need to verify your identity using a recovery authentication factor, such as an SSH key or previously verified device.
{% data reusables.accounts.request-password-reset-link %}
1. On {% data variables.product.prodname_dotcom %}, you will be prompted for your 2FA credentials. Under "Having problems?", click **Start a 2FA recovery request or unlink your account email address(es)**.
1. To complete your recovery request, you'll need to verify an alternative authentication factor.
{% data reusables.accounts.alternative-authentication %}
{% data reusables.accounts.alternative-authentication-note %}
1. {% data reusables.accounts.support-request-recovery %}
### Unlinking your email address
## Unlinking your email address
Alternatively, if no recovery methods are available, you can choose to unlink your email address from your account. The email address is then available for you to link it to a new or existing account, maintaining your commit history. For more information, see [AUTOTITLE](/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-your-personal-account/unlinking-your-email-address-from-a-locked-account).
{% data reusables.accounts.unlinking-email-address %}
If you have exhausted your recovery options, you can unlink your email address from your account. The email address is then available for you to link it to a new or existing account, maintaining your commit history. See [AUTOTITLE](/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-your-personal-account/unlinking-your-email-address-from-a-locked-account#unlinking-without-your-password).
{% endif %}