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Update unlink email article with passwordless steps (#53977)

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Co-authored-by: Kevin Heis <heiskr@users.noreply.github.com>
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
This commit is contained in:
Joshua Walker
2025-01-27 21:54:47 +13:00
committed by GitHub
parent 866ebb79bc
commit c774c238e2
8 changed files with 62 additions and 36 deletions
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data/reusables/accounts/alternative-authentication-note.md Normal file
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> [!NOTE]
> For security reasons, an authentication factor may not be available for recovery, even if you've used that authentication method with the account before. For example, SSH keys are removed from accounts after a period of inactivity and verified devices are recorded with cookies, and won't be available if your browser deletes cookies regularly.

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data/reusables/accounts/alternative-authentication.md
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Choose a recovery verification factor.
- If you've used your current device to log into this account before and would like to use the device for verification, click **Verify with this device**. Device verification is recorded with cookies, and won't be available if your browser deletes cookies regularly.
- If you've used your current device to log into this account before and would like to use the device for verification, click **Verify with this device**.
- If you've previously set up an SSH key on this account and would like to use the SSH key for verification, click **SSH key**.
- If you've previously set up a {% data variables.product.pat_generic %} and would like to use the {% data variables.product.pat_generic %} for verification, click **{% data variables.product.pat_generic_caps %}**.

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data/reusables/accounts/request-password-reset-link.md Normal file
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1. To request a new password, visit {% ifversion fpt or ghec %}https://{% data variables.product.product_url %}/password_reset{% else %}`https://{% data variables.product.product_url %}/password_reset`{% endif %}.
1. Enter the email address associated with your account, then click **Send password reset email.**
> [!NOTE]
> Only primary and backup email addresses can be used to request a new password. Unless you have previously chosen a specific backup email address, all verified emails are considered backup email addresses.
1. {% data variables.product.prodname_dotcom %} will email you a link that will allow you to reset your password. You must click on this link within 3 hours of receiving the email. If you didn't receive an email from us, make sure to check your spam folder.

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data/reusables/accounts/unlinking-email-address.md
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1. To begin unlinking an email address from the locked account, click **Start unlinking email**.
1. On the "Unlink Email" screen, click **Continue**.
1. To begin unlinking, click **Start unlinking email**.
1. On the "Email unlink" screen, click **Continue**. {% data variables.product.prodname_dotcom %} will send a verification link to each email on the account.
1. In the inbox of the email account you want to unlink, open the email with the subject "[{% data variables.product.company_short %}] Unlink this email."
* Optionally, to unlink multiple email accounts, in the inbox of each account you want to unlink, open the email with the subject "[{% data variables.product.company_short %}] Unlink this email," then complete the following steps.
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![Screenshot of an email from {% data variables.product.prodname_dotcom %} to unlink an email address from a {% data variables.product.prodname_dotcom %} account. A link with the text "Unlink this email" is outlined in orange.](/assets/images/help/2fa/unlink-this-email.png)
1. To finish unlinking your email, in your account settings on {% data variables.product.prodname_dotcom %}, click **Unlink**.
1. To finish unlinking your email, click **Unlink**.
1. Optionally, to create a new account and link your newly unlinked email, click **Create a new account**.
> [!NOTE]
> You can also link your unlinked email to an existing {% data variables.product.prodname_dotcom %} account. See [AUTOTITLE](/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-email-preferences/adding-an-email-address-to-your-github-account).
1. Optionally, if you have any form of payment set up on the locked account, please contact us through the {% data variables.contact.contact_support_portal %} to cancel future payments. For example, you might have a paid subscription or sponsor developers through {% data variables.product.prodname_sponsors %}. If you are sponsored through {% data variables.product.prodname_sponsors %}, please mention this so that the team can help you migrate your sponsorships.

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data/reusables/accounts/you-must-know-your-password.md
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If you protect your personal account with two-factor authentication but do not know your password, {% ifversion 2fa-recovery-flow %} you will need to start a two-factor authentication recovery request. For more information, see [Request help with two-factor authentication](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials#requesting-help-with-two-factor-authentication).{% else %}you will not be able to follow these steps to recover your account.{% data variables.product.company_short %} can send a password reset email to a verified address associated with your account. For more information, see [AUTOTITLE](/authentication/keeping-your-account-and-data-secure/updating-your-github-access-credentials#requesting-a-new-password).{% endif %}
If you protect your personal account with two-factor authentication but do not know your password, {% ifversion 2fa-recovery-flow %} you will need to begin with a password reset request. For more information, see [Recovering without your password](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials#recovering-without-your-password).{% else %}you will not be able to follow these steps to recover your account.{% data variables.product.company_short %} can send a password reset email to a verified address associated with your account. For more information, see [AUTOTITLE](/authentication/keeping-your-account-and-data-secure/updating-your-github-access-credentials#requesting-a-new-password).{% endif %}