Update all files to use {% data %} (#15253)
* Add back changes from prior to purge * Manually fix some invalid Liquid * Updoot render-content * Improve test messages to show correct output * Run el scripto * Pass the remaining test
This commit is contained in:
Jason Etcovitch
@@ -1,6 +1,6 @@
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---
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title: About GitHub Premium Support for GitHub Enterprise Cloud
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intro: '{{ site.data.variables.contact.premium_support }} is a paid, supplemental support offering for {{ site.data.variables.product.prodname_ghe_cloud }} and {{ site.data.variables.product.prodname_ghe_one }} customers.'
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intro: '{% data variables.contact.premium_support %} is a paid, supplemental support offering for {% data variables.product.prodname_ghe_cloud %} and {% data variables.product.prodname_ghe_one %} customers.'
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redirect_from:
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- /articles/about-github-premium-support
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- /articles/about-github-premium-support-for-github-enterprise-cloud
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@@ -12,17 +12,17 @@ versions:
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**Замечания:**
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- The terms of {{ site.data.variables.contact.premium_support }} are subject to change without notice and are effective as of September 2018.
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- The terms of {% data variables.contact.premium_support %} are subject to change without notice and are effective as of September 2018.
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- {{ site.data.reusables.support.data-protection-and-privacy }}
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- {% data reusables.support.data-protection-and-privacy %}
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- This article contains the terms of {{ site.data.variables.contact.premium_support }} for {{ site.data.variables.product.prodname_ghe_cloud }} customers. The terms may be different for customers of {{ site.data.variables.product.prodname_ghe_server }} or {{ site.data.variables.product.prodname_enterprise }} customers who purchase {{ site.data.variables.product.prodname_ghe_server }} and {{ site.data.variables.product.prodname_ghe_cloud }} together. For more information, see "[About {{ site.data.variables.contact.premium_support }} for {{ site.data.variables.product.prodname_ghe_server }}](/enterprise/admin/guides/enterprise-support/about-github-premium-support-for-github-enterprise-server)" and "[About {{ site.data.variables.contact.premium_support }} for {{ site.data.variables.product.prodname_enterprise }}](/enterprise/admin/guides/enterprise-support/about-github-premium-support-for-github-enterprise)."
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- This article contains the terms of {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %} customers. The terms may be different for customers of {% data variables.product.prodname_ghe_server %} or {% data variables.product.prodname_enterprise %} customers who purchase {% data variables.product.prodname_ghe_server %} and {% data variables.product.prodname_ghe_cloud %} together. For more information, see "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_server %}](/enterprise/admin/guides/enterprise-support/about-github-premium-support-for-github-enterprise-server)" and "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_enterprise %}](/enterprise/admin/guides/enterprise-support/about-github-premium-support-for-github-enterprise)."
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{% endnote %}
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### About {{ site.data.variables.contact.premium_support }}
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### About {% data variables.contact.premium_support %}
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{{ site.data.variables.contact.premium_support }} offers:
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{% data variables.contact.premium_support %} offers:
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- Written support, in English, through our support portal 24 hours per day, 7 days per week
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- Phone support, in English, 24 hours per day, 7 days per week
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- A Service Level Agreement (SLA) with guaranteed initial response times
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@@ -30,39 +30,39 @@ versions:
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- Scheduled health checks
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- Managed services
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{{ site.data.reusables.support.about-premium-plans }}
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{% data reusables.support.about-premium-plans %}
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{{ site.data.reusables.support.signing-up-for-premium-support }}
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{% data reusables.support.signing-up-for-premium-support %}
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{{ site.data.reusables.support.scope-of-support }}
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{% data reusables.support.scope-of-support %}
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{{ site.data.reusables.support.contacting-premium-support }}
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{% data reusables.support.contacting-premium-support %}
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### Hours of operation
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{{ site.data.variables.contact.premium_support }} is available 24 hours a day, 7 days per week.
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{% data variables.contact.premium_support %} is available 24 hours a day, 7 days per week.
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{{ site.data.reusables.support.service-level-agreement-response-times }}
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{% data reusables.support.service-level-agreement-response-times %}
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### Assigning a priority to a support ticket
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When you contact {{ site.data.variables.contact.premium_support }}, you can choose one of four priorities for the ticket: {{ site.data.variables.product.support_ticket_priority_urgent }}, {{ site.data.variables.product.support_ticket_priority_high }}, {{ site.data.variables.product.support_ticket_priority_normal }}, or {{ site.data.variables.product.support_ticket_priority_low }}.
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When you contact {% data variables.contact.premium_support %}, you can choose one of four priorities for the ticket: {% data variables.product.support_ticket_priority_urgent %}, {% data variables.product.support_ticket_priority_high %}, {% data variables.product.support_ticket_priority_normal %}, or {% data variables.product.support_ticket_priority_low %}.
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{{ site.data.reusables.support.github-can-modify-ticket-priority }}
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{% data reusables.support.github-can-modify-ticket-priority %}
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{{ site.data.reusables.support.ghec-premium-priorities }}
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{% data reusables.support.ghec-premium-priorities %}
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### Resolving and closing support tickets
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{{ site.data.variables.contact.premium_support }} may consider a ticket solved after providing an explanation, recommendation, usage instructions, or workaround instructions,
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{% data variables.contact.premium_support %} may consider a ticket solved after providing an explanation, recommendation, usage instructions, or workaround instructions,
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If you use a custom or unsupported plug-in, module, or custom code, {{ site.data.variables.contact.premium_support }} may ask you to remove the unsupported plug-in, module, or code while attempting to resolve the issue. If the problem is fixed when the unsupported plug-in, module, or custom code is removed, {{ site.data.variables.contact.premium_support }} may consider the ticket solved.
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If you use a custom or unsupported plug-in, module, or custom code, {% data variables.contact.premium_support %} may ask you to remove the unsupported plug-in, module, or code while attempting to resolve the issue. If the problem is fixed when the unsupported plug-in, module, or custom code is removed, {% data variables.contact.premium_support %} may consider the ticket solved.
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{{ site.data.variables.contact.premium_support }} may close tickets if they're outside the scope of support or if multiple attempts to contact you have gone unanswered. If {{ site.data.variables.contact.premium_support }} closes a ticket due to lack of response, you can request that {{ site.data.variables.contact.premium_support }} reopen the ticket.
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{% data variables.contact.premium_support %} may close tickets if they're outside the scope of support or if multiple attempts to contact you have gone unanswered. If {% data variables.contact.premium_support %} closes a ticket due to lack of response, you can request that {% data variables.contact.premium_support %} reopen the ticket.
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{{ site.data.reusables.support.receiving-credits }}
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{% data reusables.support.receiving-credits %}
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{{ site.data.reusables.support.accessing-premium-content }}
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{% data reusables.support.accessing-premium-content %}
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### Дополнительная литература
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@@ -1,34 +1,34 @@
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---
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title: About GitHub Support
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intro: '{{ site.data.variables.contact.github_support }} can help you troubleshoot issues you run into while using {{ site.data.variables.product.prodname_dotcom }}.'
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intro: '{% data variables.contact.github_support %} can help you troubleshoot issues you run into while using {% data variables.product.prodname_dotcom %}.'
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redirect_from:
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- /articles/about-github-support
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versions:
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free-pro-team: '*'
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---
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### About {{ site.data.variables.contact.github_support }}
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### About {% data variables.contact.github_support %}
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Support options vary depending on your {{ site.data.variables.product.prodname_dotcom_the_website }} product. If you have any paid product, you can contact {{ site.data.variables.contact.github_support }}, in English. Your account may also include {{ site.data.variables.contact.premium_support }}.
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Support options vary depending on your {% data variables.product.prodname_dotcom_the_website %} product. If you have any paid product, you can contact {% data variables.contact.github_support %}, in English. Your account may also include {% data variables.contact.premium_support %}.
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| | {{ site.data.variables.product.prodname_gcf }} | Standard support | Premium support |
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| | {% data variables.product.prodname_gcf %} | Standard support | Premium support |
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| ------------------------------------------------------ | ---------------------------------------------- | ---------------- | --------------- |
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| {{ site.data.variables.product.prodname_free_user }} | X | | |
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| {{ site.data.variables.product.prodname_pro }} | X | X | |
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| {{ site.data.variables.product.prodname_team }} | X | X | |
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| {{ site.data.variables.product.prodname_ghe_cloud }} | X | X | X |
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| {{ site.data.variables.product.prodname_ghe_server}} | X | X | X |
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| {% data variables.product.prodname_free_user %} | X | | |
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| {% data variables.product.prodname_pro %} | X | X | |
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| {% data variables.product.prodname_team %} | X | X | |
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| {% data variables.product.prodname_ghe_cloud %} | X | X | X |
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| {% data variables.product.prodname_ghe_server %} | X | X | X |
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To see if there are currently any incidents affecting services on {{ site.data.variables.product.prodname_dotcom }}, or to subscribe and receive notifications of future status updates, visit {{ site.data.variables.product.prodname_dotcom }}'s [Status Page](https://www.githubstatus.com/).
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To see if there are currently any incidents affecting services on {% data variables.product.prodname_dotcom %}, or to subscribe and receive notifications of future status updates, visit {% data variables.product.prodname_dotcom %}'s [Status Page](https://www.githubstatus.com/).
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### Contacting {{ site.data.variables.contact.github_support }}
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### Contacting {% data variables.contact.github_support %}
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{{ site.data.variables.product.prodname_free_user }} user and organization accounts can use the {{ site.data.variables.contact.community_support_forum }} to browse topics, ask questions, share solutions, and interact directly with {{ site.data.variables.contact.community_support }}. You can also contact {{ site.data.variables.contact.contact_support }} to report account, security, and abuse issues.
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{% data variables.product.prodname_free_user %} user and organization accounts can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}. You can also contact {% data variables.contact.contact_support %} to report account, security, and abuse issues.
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On paid accounts, you can either contact {{ site.data.variables.contact.contact_support }} and, depending on your plan, contact {{ site.data.variables.contact.premium_support }} or {{ site.data.variables.contact.contact_ent_support }}. For more information about contacting {{ site.data.variables.contact.premium_support }}, see "[About {{ site.data.variables.contact.premium_support }} for {{ site.data.variables.product.prodname_ghe_cloud }}](/articles/about-github-premium-support-for-github-enterprise-cloud) or "[About {{ site.data.variables.contact.premium_support }} for {{ site.data.variables.product.prodname_ghe_server }}](/enterprise/admin/enterprise-support/about-github-premium-support-for-github-enterprise)."
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On paid accounts, you can either contact {% data variables.contact.contact_support %} and, depending on your plan, contact {% data variables.contact.premium_support %} or {% data variables.contact.contact_ent_support %}. For more information about contacting {% data variables.contact.premium_support %}, see "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %}](/articles/about-github-premium-support-for-github-enterprise-cloud) or "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_server %}](/enterprise/admin/enterprise-support/about-github-premium-support-for-github-enterprise)."
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### Granting {{ site.data.variables.contact.github_support }} temporary access to a private repository
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### Granting {% data variables.contact.github_support %} temporary access to a private repository
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If {{ site.data.variables.contact.github_support }} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {{ site.data.variables.contact.github_support }} will have access the repository for five days.
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If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access the repository for five days.
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{{ site.data.variables.contact.github_support }} will never access your private repositories without your explicit consent. For more information, see the [Terms of Service](/articles/github-terms-of-service#3-access).
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{% data variables.contact.github_support %} will never access your private repositories without your explicit consent. For more information, see the [Terms of Service](/articles/github-terms-of-service#3-access).
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@@ -4,31 +4,31 @@ redirect_from:
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- /articles/business-plan-support/
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- /articles/github-business-cloud-support/
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- /articles/github-enterprise-cloud-support
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intro: '{{ site.data.variables.product.prodname_ghe_cloud }} includes a target eight-hour response time for priority support requests, Monday to Friday in your local time zone.'
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intro: '{% data variables.product.prodname_ghe_cloud %} includes a target eight-hour response time for priority support requests, Monday to Friday in your local time zone.'
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versions:
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free-pro-team: '*'
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---
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{% note %}
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**Note:** {{ site.data.variables.product.prodname_ghe_cloud }} customers can sign up for {{ site.data.variables.contact.premium_support }}. For more information, see "[About {{ site.data.variables.contact.premium_support }} for {{ site.data.variables.product.prodname_ghe_cloud }}](/articles/about-github-premium-support-for-github-enterprise-cloud)."
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**Note:** {% data variables.product.prodname_ghe_cloud %} customers can sign up for {% data variables.contact.premium_support %}. For more information, see "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %}](/articles/about-github-premium-support-for-github-enterprise-cloud)."
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{% endnote %}
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You can submit priority questions if you have purchased {{ site.data.variables.product.prodname_ghe_cloud }} or if you're a member, outside collaborator, or billing manager of a {{ site.data.variables.product.prodname_dotcom }} organization currently subscribed to {{ site.data.variables.product.prodname_ghe_cloud }}.
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You can submit priority questions if you have purchased {% data variables.product.prodname_ghe_cloud %} or if you're a member, outside collaborator, or billing manager of a {% data variables.product.prodname_dotcom %} organization currently subscribed to {% data variables.product.prodname_ghe_cloud %}.
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Questions that qualify for priority responses:
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- Include questions related to your inability to access or use {{ site.data.variables.product.prodname_dotcom }}'s core version control functionality
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- Include questions related to your inability to access or use {% data variables.product.prodname_dotcom %}'s core version control functionality
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- Include situations related to your account security
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- Do not include peripheral services and features, such as questions about Gists, {{ site.data.variables.product.prodname_pages }}, or email notifications
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- Include questions only about organizations currently using {{ site.data.variables.product.prodname_ghe_cloud }}
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- Do not include peripheral services and features, such as questions about Gists, {% data variables.product.prodname_pages %}, or email notifications
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- Include questions only about organizations currently using {% data variables.product.prodname_ghe_cloud %}
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To qualify for a priority response, you must:
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- Submit your question to [{{ site.data.variables.contact.enterprise_support }}](https://enterprise.githubsupport.com/hc/en-us/requests/new?github_product=cloud) from a verified email address that's associated with an organization currently using {{ site.data.variables.product.prodname_ghe_cloud }}
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- Submit your question to [{% data variables.contact.enterprise_support %}](https://enterprise.githubsupport.com/hc/en-us/requests/new?github_product=cloud) from a verified email address that's associated with an organization currently using {% data variables.product.prodname_ghe_cloud %}
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- Submit a new support ticket for each individual priority situation
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- Submit your question from Monday-Friday in your local time zone
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- Understand that the response to a priority question will be received via email
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- Cooperate with {{ site.data.variables.contact.github_support }} and provide all of the information that {{ site.data.variables.contact.github_support }} asks for
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- Cooperate with {% data variables.contact.github_support %} and provide all of the information that {% data variables.contact.github_support %} asks for
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{% tip %}
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@@ -37,12 +37,12 @@ To qualify for a priority response, you must:
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{% endtip %}
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The target eight-hour response time:
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- Begins when {{ site.data.variables.contact.github_support }} receives your qualifying question
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- Begins when {% data variables.contact.github_support %} receives your qualifying question
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- Does not begin until you have provided sufficient information to answer the question, unless you specifically indicate that you do not have sufficient information
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- Does not apply on weekends in your local timezone or local holidays in your jurisdiction
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{% note %}
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**Note:** {{ site.data.variables.contact.github_support }} does not guarantee a resolution to your priority question. {{ site.data.variables.contact.github_support }} may escalate or deescalate issues to or from priority question status, based on our reasonable evaluation of the information you give to us.
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**Note:** {% data variables.contact.github_support %} does not guarantee a resolution to your priority question. {% data variables.contact.github_support %} may escalate or deescalate issues to or from priority question status, based on our reasonable evaluation of the information you give to us.
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{% endnote %}
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@@ -1,6 +1,6 @@
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---
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title: GitHub Marketplace support
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intro: 'For help with purchasing or paying for an app from {{ site.data.variables.product.prodname_marketplace }}, contact {{ site.data.variables.contact.contact_support }}. For help using a {{ site.data.variables.product.prodname_marketplace }} app, contact the app''s provider.'
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intro: 'For help with purchasing or paying for an app from {% data variables.product.prodname_marketplace %}, contact {% data variables.contact.contact_support %}. For help using a {% data variables.product.prodname_marketplace %} app, contact the app''s provider.'
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redirect_from:
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- /articles/github-marketplace-support
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versions:
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@@ -10,15 +10,15 @@ versions:
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### Contacting your app's provider for support
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Every app in {{ site.data.variables.product.prodname_marketplace }} includes a link to contact the app's support team.
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Every app in {% data variables.product.prodname_marketplace %} includes a link to contact the app's support team.
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{{ site.data.reusables.marketplace.visit-marketplace }}
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{% data reusables.marketplace.visit-marketplace %}
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2. Browse to your app's page.
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3. In the left sidebar, under "Developer tools," click **Support**.
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4. On the app's support page, follow the instructions on the app's page to contact the app's support team.
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### Дополнительная литература
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|
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- "[About {{ site.data.variables.product.prodname_marketplace }}](/articles/about-github-marketplace)"
|
||||
- "[Purchasing and installing apps in {{ site.data.variables.product.prodname_marketplace }}](/articles/purchasing-and-installing-apps-in-github-marketplace)"
|
||||
- "[Managing billing for {{ site.data.variables.product.prodname_marketplace }} apps](/articles/managing-billing-for-github-marketplace-apps)"
|
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- "[About {% data variables.product.prodname_marketplace %}](/articles/about-github-marketplace)"
|
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- "[Purchasing and installing apps in {% data variables.product.prodname_marketplace %}](/articles/purchasing-and-installing-apps-in-github-marketplace)"
|
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- "[Managing billing for {% data variables.product.prodname_marketplace %} apps](/articles/managing-billing-for-github-marketplace-apps)"
|
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@@ -1,21 +1,21 @@
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---
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title: Submitting a ticket
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intro: 'You can submit a ticket to {{ site.data.variables.contact.github_support }} using the support portal.'
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intro: 'You can submit a ticket to {% data variables.contact.github_support %} using the support portal.'
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redirect_from:
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- /articles/submitting-a-ticket
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versions:
|
||||
free-pro-team: '*'
|
||||
---
|
||||
|
||||
If your account uses a paid {{ site.data.variables.product.prodname_dotcom }} product, you can directly contact {{ site.data.variables.contact.github_support }}. If your account uses {{ site.data.variables.product.prodname_free_user }} for user accounts and organizations, you can contact {{ site.data.variables.contact.contact_support }} to report account, security, and abuse issues. For more information, see "[About GitHub Support](/github/working-with-github-support/about-github-support)."
|
||||
If your account uses a paid {% data variables.product.prodname_dotcom %} product, you can directly contact {% data variables.contact.github_support %}. If your account uses {% data variables.product.prodname_free_user %} for user accounts and organizations, you can contact {% data variables.contact.contact_support %} to report account, security, and abuse issues. For more information, see "[About GitHub Support](/github/working-with-github-support/about-github-support)."
|
||||
|
||||
If you use {{ site.data.variables.product.prodname_ghe_server }}, {{ site.data.variables.product.prodname_ghe_cloud }}, or the {{ site.data.variables.product.premium_support_plan }} you must submit tickets using the {{ site.data.variables.contact.enterprise_portal }}.
|
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If you use {% data variables.product.prodname_ghe_server %}, {% data variables.product.prodname_ghe_cloud %}, or the {% data variables.product.premium_support_plan %} you must submit tickets using the {% data variables.contact.enterprise_portal %}.
|
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|
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### Submitting a ticket using the {{ site.data.variables.contact.support_portal }}
|
||||
### Submitting a ticket using the {% data variables.contact.support_portal %}
|
||||
|
||||
1. Navigate to the {{ site.data.variables.contact.contact_support_portal }}.
|
||||
1. Navigate to the {% data variables.contact.contact_support_portal %}.
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||||
2. Under "Name," type your name. 
|
||||
3. Use the Email drop-down menu, and select the email address you'd like {{ site.data.variables.contact.github_support }} to contact. 
|
||||
3. Use the Email drop-down menu, and select the email address you'd like {% data variables.contact.github_support %} to contact. 
|
||||
4. Under "Subject", type a descriptive title for the issue you're having. 
|
||||
5. Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include: 
|
||||
- Steps to reproduce the issue
|
||||
@@ -24,14 +24,14 @@ If you use {{ site.data.variables.product.prodname_ghe_server }}, {{ site.data.v
|
||||
6. Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
|
||||
7. Click **Send request**. 
|
||||
|
||||
### Submitting a ticket using the {{ site.data.variables.contact.enterprise_portal }}
|
||||
### Submitting a ticket using the {% data variables.contact.enterprise_portal %}
|
||||
|
||||
1. Navigate to the {{ site.data.variables.contact.contact_enterprise_portal }}.
|
||||
1. Navigate to the {% data variables.contact.contact_enterprise_portal %}.
|
||||
5. Click **Submit a Ticket** 
|
||||
{{ site.data.reusables.enterprise_enterprise_support.submit-support-ticket-first-section }}
|
||||
{{ site.data.reusables.enterprise_enterprise_support.submit-support-ticket-second-section }}
|
||||
{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}
|
||||
{% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}
|
||||
|
||||
### Дополнительная литература
|
||||
- "[{{ site.data.variables.product.prodname_dotcom }}'s products](/github/getting-started-with-github/githubs-products)"
|
||||
- "[About {{ site.data.variables.contact.github_support }}](/articles/about-github-support)"
|
||||
- "[About {{ site.data.variables.contact.premium_support }} for {{ site.data.variables.product.prodname_ghe_cloud }}](/articles/about-github-premium-support-for-github-enterprise-cloud)."
|
||||
- "[{% data variables.product.prodname_dotcom %}'s products](/github/getting-started-with-github/githubs-products)"
|
||||
- "[About {% data variables.contact.github_support %}](/articles/about-github-support)"
|
||||
- "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %}](/articles/about-github-premium-support-for-github-enterprise-cloud)."
|
||||
|
||||
Reference in New Issue
Block a user