diff --git a/data/reusables/support/scope-of-support.md b/data/reusables/support/scope-of-support.md index 80b1d2542c..53bc412913 100644 --- a/data/reusables/support/scope-of-support.md +++ b/data/reusables/support/scope-of-support.md @@ -1,4 +1,5 @@ If your support request is outside of the scope of what our team can help you with, we may recommend next steps to resolve your issue outside of {% data variables.contact.github_support %}. Your support request is possibly out of {% data variables.contact.github_support %}'s scope if the request is primarily about: + - Third party integrations, such as Jira{% ifversion ghes %} - Hardware setup{% endif %} - CI/CD, such as Jenkins @@ -6,5 +7,6 @@ If your support request is outside of the scope of what our team can help you wi - Configuration of external authentication systems, such as SAML identity providers - Open source projects - Writing or debugging new queries for {% data variables.product.prodname_codeql %} +- Beta features. Support for beta features is out of {% data variables.contact.github_support %}'s scope. {% ifversion ghec or ghes %}For support with beta features, you can contact your account manager on {% data variables.contact.contact_enterprise_sales %}.{% endif %} If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed.