diff --git a/data/reusables/support/view-open-tickets.md b/data/reusables/support/view-open-tickets.md
index 7a3e8d1836..728fac5891 100644
--- a/data/reusables/support/view-open-tickets.md
+++ b/data/reusables/support/view-open-tickets.md
@@ -1,7 +1,9 @@
 1. Navigate to the [GitHub Support Portal](https://support.github.com/).
 1. In the header, click **My Tickets**.
 ![Screenshot showing "My Tickets" link in the GitHub Support Portal header.](/assets/images/help/support/my-tickets-header.png)
-1. Optionally, to view tickets associated with an organization or enterprise account, select the **My Tickets** drop-down menu and click the name of the organization or enterprise account.
+1. Optionally, to view tickets associated with an organization or enterprise account, select the **My Tickets** drop-down menu and click the name of the organization or enterprise account. 
+
+  You must have an enterprise support entitlement to view tickets associated with an organization or enterprise account. For more information, see "[Managing support entitlements for your enterprise](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise)."
 ![Screenshot of the "My Tickets" dropdown menu.](/assets/images/help/support/ticket-context.png)
 1. In the list of tickets, click the subject of the ticket you want to view.
 ![Screenshot showing a list of support tickets with the subject highlighted.](/assets/images/help/support/my-tickets-list.png)