diff --git a/content/authentication/keeping-your-account-and-data-secure/reviewing-your-security-log.md b/content/authentication/keeping-your-account-and-data-secure/reviewing-your-security-log.md
index ca865d3bdf..9393626b1e 100644
--- a/content/authentication/keeping-your-account-and-data-secure/reviewing-your-security-log.md
+++ b/content/authentication/keeping-your-account-and-data-secure/reviewing-your-security-log.md
@@ -185,6 +185,7 @@ An overview of some of the most common actions that are recorded as events in th
 | `remove_member` | Triggered when a {% data variables.product.product_name %} user is [removed from a repository as a collaborator](/articles/removing-a-collaborator-from-a-personal-repository).
 | `remove_topic` | Triggered when a repository owner removes a topic from a repository.
 | `rename` | Triggered when [a repository is renamed](/articles/renaming-a-repository).
+| `staff_unlock` | Triggered when an enterprise owner or {% data variables.contact.github_support %} (with permission from a repository administrator) temporarily unlocked the repository. The visibility of the repository isn't changed.
 | `transfer` | Triggered when [a repository is transferred](/articles/how-to-transfer-a-repository).
 | `transfer_start` | Triggered when a repository transfer is about to occur.
 | `unarchived` | Triggered when a repository owner unarchives a repository.
diff --git a/content/organizations/keeping-your-organization-secure/managing-security-settings-for-your-organization/reviewing-the-audit-log-for-your-organization.md b/content/organizations/keeping-your-organization-secure/managing-security-settings-for-your-organization/reviewing-the-audit-log-for-your-organization.md
index 704456d6fe..479d8831f6 100644
--- a/content/organizations/keeping-your-organization-secure/managing-security-settings-for-your-organization/reviewing-the-audit-log-for-your-organization.md
+++ b/content/organizations/keeping-your-organization-secure/managing-security-settings-for-your-organization/reviewing-the-audit-log-for-your-organization.md
@@ -686,6 +686,7 @@ For more information, see "[Managing the publication of {% data variables.produc
 | `set_actions_fork_pr_approvals_policy` | Triggered when the setting for requiring approvals for workflows from public forks is changed. For more information, see "[Managing {% data variables.product.prodname_actions %} settings for a repository](/repositories/managing-your-repositorys-settings-and-features/enabling-features-for-your-repository/managing-github-actions-settings-for-a-repository#configuring-required-approval-for-workflows-from-public-forks)."{% endif %}
 | `set_actions_retention_limit` | Triggered when the retention period for {% data variables.product.prodname_actions %} artifacts and logs is changed. For more information, see "[Managing {% data variables.product.prodname_actions %} settings for a repository](/repositories/managing-your-repositorys-settings-and-features/enabling-features-for-your-repository/managing-github-actions-settings-for-a-repository#configuring-the-retention-period-for-github-actions-artifacts-and-logs-in-your-repository)."{% ifversion fpt or ghes or ghec %}
 | `set_fork_pr_workflows_policy` | Triggered when the policy for workflows on private repository forks is changed. For more information, see "[Managing {% data variables.product.prodname_actions %} settings for a repository](/repositories/managing-your-repositorys-settings-and-features/enabling-features-for-your-repository/managing-github-actions-settings-for-a-repository#enabling-workflows-for-private-repository-forks)."{% endif %}
+| `staff_unlock` | Triggered when an enterprise owner or {% data variables.contact.github_support %} (with permission from a repository administrator) temporarily unlocked the repository. The visibility of the repository isn't changed.
 | `transfer` | Triggered when [a repository is transferred](/articles/how-to-transfer-a-repository).
 | `transfer_start` | Triggered when a repository transfer is about to occur.
 | `unarchived` | Triggered when a repository admin unarchives a repository.{% ifversion fpt or ghes or ghec %}
diff --git a/content/support/learning-about-github-support/about-github-support.md b/content/support/learning-about-github-support/about-github-support.md
index 04082b58ee..f5d6525f05 100644
--- a/content/support/learning-about-github-support/about-github-support.md
+++ b/content/support/learning-about-github-support/about-github-support.md
@@ -122,7 +122,7 @@ Enterprise owners can also add support entitlements to members of organizations
 {% ifversion fpt or ghec %}
 ## Granting {% data variables.contact.github_support %} temporary access to a private repository
 
-If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access the repository for five days.
+If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access the repository for five days. During this window, {% data variables.contact.github_support %} staff with the required privileges can unlock the repository for up to two hours at a time, and will relock the repository if the work is completed early. All {% data variables.contact.github_support %} staff access generates audit log events, and the visibility of the repository is not affected at any time.
 
 {% data variables.contact.github_support %} will never access your private repositories without your explicit consent. For more information, see the [Terms of Service](/free-pro-team@latest/github/site-policy/github-terms-of-service#3-access).
 {% endif %}