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copilot/add-changelog-file
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39 Commits

Author SHA1 Message Date
crawdizzle
efc09d98bb Urgent and Callback Request updates to About Premium Support page (#57610) 
Co-authored-by: jjkennedy3 <54746805+jjkennedy3@users.noreply.github.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Vanessa <vgrl@github.com>
 2025-09-18 23:13:28 +00:00
Brice
7f6750355e Update about-github-premium-support.md (#55495) 2025-05-05 17:25:48 +00:00
Rachael Sewell
329369dbf4 Fix content versions using auto fix rule (#55452) 2025-04-30 18:03:11 +00:00
Ryan Versaw
78e76c42a1 Update about-github-premium-support.md (#55352) 
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2025-04-25 09:23:14 +00:00
John Clement
0aa39b9663 [Improvement]: Add a section: Virtual trainings available with GitHub Premium Plus Support (#55236) 
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2025-04-18 15:57:16 +00:00
Joni Mallari
128d542ebe Update about-github-premium-support.md (#54781) 
Co-authored-by: JaymeP <JaymePerlman@users.noreply.github.com>
 2025-03-13 02:44:20 +00:00
hdub-tech
a46948d489 Style guide updates (#36455) 2025-02-25 08:15:17 +00:00
Ashley
bb41363896 [Remove Quotes] site-policy support webhooks video-transcripts (#53599) 2024-12-16 15:06:52 +00:00
Sunbrye Ly
5dd36863a1 Update to About GitHub Premium support (#53635) 2024-12-13 21:55:14 +00:00
Artur Kordowski
74534576f1 Fix inconsistent alerts by using the markdown notation - part 3 (#35222) 
Co-authored-by: Alex Nguyen <150945400+nguyenalex836@users.noreply.github.com>
 2024-11-12 00:08:22 +00:00
Felix Guntrip
390ec4d923 Including information about Premium Support billing (#52904) 
Co-authored-by: Ben Ahmady <32935794+subatoi@users.noreply.github.com>
 2024-11-06 16:36:07 +00:00
Gaurav Ketkar
4f4a163897 Update about-github-premium-support.md (#52150) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2024-08-29 18:41:04 +00:00
Grace Park
e3a169c100 Part 3: Third fourth content unordered lists from dash to asterisk (#51097) 2024-06-13 17:44:39 +00:00
Peter Bengtsson
fe047f2726 Fix formatting of Liquid in table (about-github-premium-support.md) (#51076) 2024-06-10 16:09:02 +00:00
Peter Bengtsson
15c8f4b020 Remove GHAE in Liquid and front matter (6) (#48771) 2024-01-22 13:21:46 +00:00
Joe Clark
683a9a5eea Add crisis prevention information into GHES support docs (#40184) 2023-10-03 18:28:31 +00:00
Matthias Wiesen
71e602048b Update ticket response time SLA credit request (#40386) 
Co-authored-by: Ben Ahmady <32935794+subatoi@users.noreply.github.com>
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-09-12 08:24:05 +00:00
Joe Clark
d3948c2c75 Revert "add mentions of crisis prevention" (#40182) 2023-08-02 19:35:44 +00:00
Simon Giesemann
1daafdc080 add mentions of crisis prevention (#39775) 
Co-authored-by: jc-clark <jc-clark@github.com>
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
 2023-08-02 16:20:09 +00:00
Laura Coursen
c31dda8d7f Fix versioning for ticket priorities (#36614) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-06-20 15:39:00 +00:00
Laura Coursen
e1b1b94705 Clarify that callbacks are done at the discretion of the agent (#36643) 2023-04-27 14:06:33 +00:00
Andy Barnes
9860415f26 Remove automated health checks from ghec (#36451) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-18 14:32:17 +00:00
Sho Mizutani
a9f20ab442 Migrate "About the Support Portal" doc from support.github.com (#36068) 
Co-authored-by: Chris Wilson ⚡ <chris@mrchrisw.work>
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-12 14:28:09 +00:00
Matthias Wiesen
a335481192 Change Premium Plus Technical Advisory Hours form 4h per month to 12h per quarter (#36233) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-07 15:35:21 +00:00
Laura Coursen
468dc59bb6 Add row headers to tables (#35685) 
Co-authored-by: Peter Bengtsson <peterbe@github.com>
 2023-03-27 13:17:43 +00:00
Nikola Stamatović
5e39661c1b Revert "Revert "Removing the support phone number"" 😬 (#35035) 2023-02-23 22:45:21 +00:00
Peter Bengtsson
b7c7dbf672 Update all internal links (#34787) 2023-02-15 15:16:18 +00:00
Nikola Stamatović
38e2dd5ede Revert "Removing the support phone number" (#34613) 2023-02-09 18:51:13 +00:00
Nikola Stamatović
631295233d Removing the support phone number (#34540) 
Co-authored-by: Rachael Rose Renk <91027132+rachaelrenk@users.noreply.github.com>
Co-authored-by: Isaac Brown <101839405+isaacmbrown@users.noreply.github.com>
 2023-02-09 09:13:19 +00:00
Laura Coursen
e0ecbf4a79 Update Premium Support details (#33606) 2022-12-15 21:06:13 +00:00
Joe Clark
74a679dc51 Make product variables for Enterprise translation-friendly (#31628) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
Co-authored-by: Evan Bonsignori <ebonsignori@github.com>
 2022-10-17 18:54:05 +00:00
Sam Browning
5399c5b009 Sunset Atom in the Docs (#31315) 
Co-authored-by: github-actions <github-actions@github.com>
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2022-10-04 15:49:35 +00:00
Matthias Wiesen
f9ce46bd59 Add "request" for screen sharing 2022-07-04 09:36:05 +02:00
Matthias Wiesen
ea9401bd96 About Premium Support: Correct amount of HCs and Cloud Planning value add (#28687) 2022-06-24 00:23:27 +00:00
Laura Coursen
635f1dc8c4 Update details of Premium Support plans (#28554) 2022-06-17 19:17:50 +00:00
Matthias Wiesen
ea5e60e378 About Premium Support: Add screen share for critical issues in Premium plan column (#28104) 
Add screen share for critical issues in premium support

Co-authored-by: hubwriter <hubwriter@github.com>
 2022-05-31 10:36:16 +00:00
Laura Coursen
f02e82c771 Fixes https://github.com/github/docs-content/issues/7024 2022-05-05 13:08:14 -05:00
Matthias Wiesen
7df73bc777 Create article for self-serving GHES Health Checks for Premium Support customers (#25493) 2022-02-22 15:09:27 +00:00
Steve Guntrip
11d193bd7f Reorganize support articles 2022-01-18 13:24:02 +00:00