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1dfa5c251e99d2a91cc15cb8685db1007f7f5502
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76 Commits

Author SHA1 Message Date
Grace Park
1dfa5c251e Fix ordered lists to only use 1. (#38283) 
Co-authored-by: Rachael Sewell <rachmari@github.com>
 2023-06-26 16:25:04 -07:00
Grace Park
cbda3f2434 Fix trailing spaces in content and data (#37904) 2023-06-23 10:45:10 -07:00
Grace Park
82bf353afd Add new line character to lines without it (#38196) 2023-06-21 16:03:41 +00:00
Laura Coursen
c31dda8d7f Fix versioning for ticket priorities (#36614) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-06-20 15:39:00 +00:00
Isaac Brown
1826c640e9 Update screenshots with short alt text (#37829) 2023-06-19 11:19:19 +00:00
Rachael Sewell
ab9ec27502 Fix commonmark issues in data reusables (#37424) 2023-06-05 19:16:36 +00:00
Laura Coursen
64b48cbabb Enterprise bug fixes for the week of May 22, 2023 (#37267) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-06-01 13:45:07 +00:00
Joe Clark
5660180e48 Enterprise bug fix hour for the week of April 24, 2023 (#36725) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-05-02 17:17:30 +00:00
Laura Coursen
e1b1b94705 Clarify that callbacks are done at the discretion of the agent (#36643) 2023-04-27 14:06:33 +00:00
Sho Mizutani
a9f20ab442 Migrate "About the Support Portal" doc from support.github.com (#36068) 
Co-authored-by: Chris Wilson ⚡ <chris@mrchrisw.work>
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-12 14:28:09 +00:00
jc-clark
8968d04f1f fix spacing 2023-03-17 11:31:55 -07:00
jc-clark
54b3c992c9 add variables and update content 2023-03-17 11:29:24 -07:00
jc-clark
7e6be98acd add a reusable for duplicate content 2023-03-16 15:20:42 -07:00
mc
1190ba5ada [Accessibility] - review and update screenshots in the images/help/support directory (#34868) 2023-02-21 09:25:21 +00:00
Peter Bengtsson
b7c7dbf672 Update all internal links (#34787) 2023-02-15 15:16:18 +00:00
Peter Bengtsson
e6172b87ba correct some hardcoded /en/ language internal links (#34739) 2023-02-14 20:53:27 +00:00
Sophie
03be2e904d [Improvement]: New snapshot and hint box for Creating a support ticket (#34508) 
Co-authored-by: github-actions <github-actions@github.com>
Co-authored-by: Ben Ahmady <32935794+subatoi@users.noreply.github.com>
 2023-02-13 08:42:00 +00:00
Matt Pollard
3aa08271cb Fix typo in reusable about Premium Support (#34631) 2023-02-10 09:08:46 +00:00
Peter Bengtsson
3c7b72ba66 fix old site policy data protection agreement link (#34244) 2023-01-27 21:15:36 +00:00
Kevin Heis
74e64648e6 Reformat towards deprecation 3.3 (#34181) 2023-01-26 16:13:09 +00:00
Laura Coursen
e0ecbf4a79 Update Premium Support details (#33606) 2022-12-15 21:06:13 +00:00
Anne-Marie
539960da38 [2022-12-05] Document translation of support ticket comments #7974 (#33231) 
Co-authored-by: github-actions <github-actions@github.com>
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2022-12-07 08:25:09 +00:00
Ben Ahmady
bddda0c081 Remove LGTM references in 'scope of support' reusable (#32899) 
Co-authored-by: Vanessa <vgrl@github.com>
 2022-11-24 10:20:31 +00:00
Peter Bengtsson
93d98d8786 www.github.com redirects to github.com (#32084) 2022-11-15 15:08:29 +00:00
Rachael Sewell
3e998f61d5 use azure blob storage for archived enterprise versions (#31883) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
Co-authored-by: mchammer01 <42146119+mchammer01@users.noreply.github.com>
 2022-10-25 12:03:38 -07:00
Joe Clark
74a679dc51 Make product variables for Enterprise translation-friendly (#31628) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
Co-authored-by: Evan Bonsignori <ebonsignori@github.com>
 2022-10-17 18:54:05 +00:00
Sarah Edwards
7d67e12c16 Make product variables for APIs translation-friendly (#31465) 2022-10-07 14:52:51 +00:00
Sarita Iyer
a0c33a9275 Merge branch 'main' into github-community-org-level-discussion 2022-07-28 13:56:13 -04:00
Gaurav Ketkar
92be8deeb5 Add note in the Warning to include the Support portal (#28107) 2022-07-27 06:49:17 +00:00
Sarita Iyer
f5858b910f updates based on feedback and a few more URLs 2022-07-25 12:48:53 -04:00
Sarita Iyer
a05f17e3ac replace old communityURL 2022-07-21 15:41:30 -04:00
Laura Coursen
610583e998 Fix typo 2022-07-01 08:26:51 +01:00
Laura Coursen
fd65fb019f Add 💅 2022-07-01 08:14:28 +01:00
Laura Coursen
5a2512b337 Merge branch 'gaurav-ketkar-patch-2' of https://github.com/github/docs-internal into gaurav-ketkar-patch-2 2022-07-01 08:05:48 +01:00
Laura Coursen
345d969999 Add 💅 2022-07-01 08:05:13 +01:00
Laura Coursen
cc81fba018 Merge branch 'main' into gaurav-ketkar-patch-2 2022-07-01 08:03:48 +01:00
Laura Coursen
6f9d398a14 Fix typos 2022-07-01 08:03:26 +01:00
Laura Coursen
c50cd17572 Add 💅 2022-07-01 08:01:21 +01:00
Matthias Wiesen
ea9401bd96 About Premium Support: Correct amount of HCs and Cloud Planning value add (#28687) 2022-06-24 00:23:27 +00:00
Laura Coursen
635f1dc8c4 Update details of Premium Support plans (#28554) 2022-06-17 19:17:50 +00:00
Laura Coursen
f02e82c771 Fixes https://github.com/github/docs-content/issues/7024 2022-05-05 13:08:14 -05:00
Courtney Wilson
b002005bcd Be social article update (#17296) 2022-04-25 07:34:32 +00:00
Elijah Buck
ef483b4eae viewing org tickets requires enterprise support entitlement (#26592) 
Co-authored-by: Vanessa <vgrl@github.com>
 2022-04-10 22:09:55 +00:00
mc
d4f2fb6337 Github -> GitHub in our docs (fix spelling) (#26611) 
* fix spelling
 2022-04-02 08:29:57 +00:00
Logan MacLaren
afae8d7ccc Clarify third party software support limitations on GitHub Enterprise Server (#26212) 2022-03-22 16:00:02 -05:00
Robert Sese
79c48070c4 Deprecate 3.0 (#25646) 
* Deprecate 3.0

* 3.0 deprecation: remove 3.0 markup (#25647)

* Remove liquid conditionals and content for 3.0 deprecation

* Remove manually, no longer versioned in a supported version

* Remove translations manually, no longer versioned in a supported version

* Remove 'if', now in all supported versions

* Remove dangling 'elseif', now in all supported versions

* Remove dangling 'elseif' and 3.0 screenshot reference, now in all supported versions

* Nudge to latest supported GHES version

* Nudge to latest supported release GHES version

* Bump all the version for the liquid tests

* Bump first deprecated version for linting tests

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Remove extra newline

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Remove extra newline

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Remove extra newline

Co-authored-by: Laura Coursen <lecoursen@github.com>

* One reusable per line

Co-authored-by: Laura Coursen <lecoursen@github.com>

* One reusable per line

Co-authored-by: Laura Coursen <lecoursen@github.com>

* One reusable per line

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Don't depend on hardcoded versions

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Remove static files for 3.0 deprecation (#25649)

Co-authored-by: Laura Coursen <lecoursen@github.com>
 2022-03-03 13:08:24 -06:00
Steve Guntrip
11d193bd7f Reorganize support articles 2022-01-18 13:24:02 +00:00
Steve Guntrip
171dde4ed6 Update "Submitting a ticket" 
Co-authored-by: Matthias Wiesen <mwiesen@github.com>
Co-authored-by: jmarlena <6732600+jmarlena@users.noreply.github.com>
 2021-12-01 09:04:19 +00:00
Steve Guntrip
1b0ac266ef [2021-11-01] Deprecating Zendesk Portal for Enterprise customers (GA) (#22453) 
* Update support pages, new screenshots

* Udpate vars and release notes

* Fix variable

* update dotcom submit a ticket fields

* Apply suggestions from code review

Co-authored-by: Elijah Buck <buckelij@github.com>

* Update content/admin/enterprise-support/receiving-help-from-github-support/reaching-github-support.md

Co-authored-by: Elijah Buck <buckelij@github.com>

* Fixes and updates from feedback

* include ghec version in link

* Apply suggestions from code review

Co-authored-by: Felicity Chapman <felicitymay@github.com>

* remove from 'submit via management console'

Co-authored-by: Elijah Buck <buckelij@github.com>
Co-authored-by: Felicity Chapman <felicitymay@github.com>
Co-authored-by: jmarlena <6732600+jmarlena@users.noreply.github.com>
 2021-11-01 10:49:03 -07:00
Kevin Heis
3b092b4cb8 Deprecate 2.22 b (#22366) 
* Update enterprise-server-releases.js

* Run deprecation script

* Remove finding / managing security vulnerabilities

* remove vuln from translations

* remove more dead pages

* Restore heavily used files

* Remove 2.22 refs in tests

* Update working-with-the-npm-registry.md
 2021-10-22 13:23:16 -07:00