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2ae3d74757b51a6a2fb639d0f8cf9e88ecd44de0
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88 Commits

Author SHA1 Message Date
Rachael Rose Renk
060c9e6fd1 Merge branch '8472-support-portal-improvements' of https://github.com/github/docs-internal into 8472-support-portal-improvements 2023-03-10 17:59:31 -07:00
Rachael Rose Renk
14004744bd Update getting-started-with-the-support-portal.md 2023-03-10 17:59:14 -07:00
Rachael Rose Renk
548f87a1e4 Merge branch 'main' into 8472-support-portal-improvements 2023-03-10 17:52:37 -07:00
Rachael Rose Renk
cd6ee83374 Update getting-started-with-the-support-portal.md 2023-03-10 17:51:30 -07:00
Matt Pollard
9b5020a923 Adjust documentation about argument for specification of a support bundle's duration (#35278) 2023-03-07 07:47:52 +00:00
Andy Barnes
f33f243400 add Requesting an escalation section 2023-03-03 13:37:09 +00:00
Andy Barnes
66f1c47287 make Request a callback from GitHub Support bold rather than italics 
matches step 8 from https://docs.github.com/en/enterprise-server@3.6/support/contacting-github-support/creating-a-support-ticket#creating-a-support-ticket-using-the-support-portal
 2023-03-03 13:28:00 +00:00
Andy Barnes
5216cccd23 add Requesting a callback section 2023-03-03 13:27:02 +00:00
Andy Barnes
86b20587fd update collaborating section to explicitly mention GitHub.com email association 2023-03-03 13:19:21 +00:00
Andy Barnes
391c34eebd fix front matter 
* add intro
* add shortTitle
* remove redirects From
 2023-03-01 11:19:25 +00:00
Andy Barnes
93cf6cd8a8 add about section 
add content to the about section from https://support.github.com/about-support-portal-enterprise
 2023-02-22 13:33:03 +00:00
Andy Barnes
c875de397c remove erronous addition of getting-started-with-the-support-portal 2023-02-22 11:37:50 +00:00
Andy Barnes
fe9fee1cbc add getting-started-with-the-support-portal to children 2023-02-22 11:37:35 +00:00
Andy Barnes
9cdc0299ba add children to page header 
as per @mattpollard suggestion [here](https://github.com/github/docs-content/issues/8472#issuecomment-1439636479)
 2023-02-22 09:49:37 +00:00
Andy Barnes
6504a3d07d Add prerequisite which references users to the new "Getting started..." article. 2023-02-21 11:48:10 +00:00
Andy Barnes
8444924376 add basic header and page structure 2023-02-21 10:35:37 +00:00
Andy Barnes
09c9e00699 stage new article "Getting started with the support portal" 2023-02-21 10:27:21 +00:00
mc
1190ba5ada [Accessibility] - review and update screenshots in the images/help/support directory (#34868) 2023-02-21 09:25:21 +00:00
Peter Bengtsson
b7c7dbf672 Update all internal links (#34787) 2023-02-15 15:16:18 +00:00
Laura Coursen
5b6c781f6f Make images accessible in images/enterprise/management-console (#34652) 
Co-authored-by: Rachael Rose Renk <91027132+rachaelrenk@users.noreply.github.com>
 2023-02-14 14:19:38 +00:00
Matt Pollard
891e81b824 [DO NOT MERGE] GitHub Enterprise Server 3.8 release candidate (#34113) 
Co-authored-by: Rachael Sewell <rachmari@github.com>
Co-authored-by: Felicity Chapman <felicitymay@github.com>
Co-authored-by: Sarah Edwards <skedwards88@github.com>
Co-authored-by: David Jarzebowski <davidjarzebowski@github.com>
Co-authored-by: Steve Guntrip <stevecat@github.com>
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
Co-authored-by: Lucas Costi <lucascosti@users.noreply.github.com>
Co-authored-by: Siara <108543037+SiaraMist@users.noreply.github.com>
Co-authored-by: docubot <67483024+docubot@users.noreply.github.com>
 2023-02-07 17:49:44 +00:00
Laura Coursen
e551386995 Enterprise bug fixes for the week of January 9, 2023 (#33959) 
Co-authored-by: mc <42146119+mchammer01@users.noreply.github.com>
 2023-01-18 15:41:23 +00:00
Anne-Marie
539960da38 [2022-12-05] Document translation of support ticket comments #7974 (#33231) 
Co-authored-by: github-actions <github-actions@github.com>
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2022-12-07 08:25:09 +00:00
Joe Clark
74a679dc51 Make product variables for Enterprise translation-friendly (#31628) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
Co-authored-by: Evan Bonsignori <ebonsignori@github.com>
 2022-10-17 18:54:05 +00:00
Dev Prakash Sharma
b72f008d85 Remove the emphasize tags and updated attributes style 2022-10-03 00:21:32 +05:30
Laura Coursen
89d919a941 Fix typo 2022-07-01 08:35:59 +01:00
Laura Coursen
610583e998 Fix typo 2022-07-01 08:26:51 +01:00
Laura Coursen
fd65fb019f Add 💅 2022-07-01 08:14:28 +01:00
Laura Coursen
cc81fba018 Merge branch 'main' into gaurav-ketkar-patch-2 2022-07-01 08:03:48 +01:00
Laura Coursen
6f9d398a14 Fix typos 2022-07-01 08:03:26 +01:00
Laura Coursen
c50cd17572 Add 💅 2022-07-01 08:01:21 +01:00
Matt Pollard
e3c6dac225 Remove {{ currentVersion }} tags throughout Markdown source for GitHub Enterprise Server documentation (#28440) 2022-06-14 06:30:04 +00:00
Gaurav Ketkar
5094543323 Update file to include archived tickets 
See https://github.com/github/helphub/pull/2358 for what this change is and https://github.com/github/docs-strategy/blob/main/content-design-plans/docs-content/7293/plan.md for the Content plan.
 2022-06-08 18:43:36 -07:00
Vanessa
7e273971d3 Restructure and update enterprise-level audit log articles (#25526) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2022-04-06 13:33:14 +10:00
Robert Sese
79c48070c4 Deprecate 3.0 (#25646) 
* Deprecate 3.0

* 3.0 deprecation: remove 3.0 markup (#25647)

* Remove liquid conditionals and content for 3.0 deprecation

* Remove manually, no longer versioned in a supported version

* Remove translations manually, no longer versioned in a supported version

* Remove 'if', now in all supported versions

* Remove dangling 'elseif', now in all supported versions

* Remove dangling 'elseif' and 3.0 screenshot reference, now in all supported versions

* Nudge to latest supported GHES version

* Nudge to latest supported release GHES version

* Bump all the version for the liquid tests

* Bump first deprecated version for linting tests

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Prefer double quotes

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Remove extra newline

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Remove extra newline

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Remove extra newline

Co-authored-by: Laura Coursen <lecoursen@github.com>

* One reusable per line

Co-authored-by: Laura Coursen <lecoursen@github.com>

* One reusable per line

Co-authored-by: Laura Coursen <lecoursen@github.com>

* One reusable per line

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Stray whitespace ✂️

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Version check not needed anymore

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Just 'ghes' since we're deprecating 3.0

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Don't depend on hardcoded versions

Co-authored-by: Laura Coursen <lecoursen@github.com>

* Remove static files for 3.0 deprecation (#25649)

Co-authored-by: Laura Coursen <lecoursen@github.com>
 2022-03-03 13:08:24 -06:00
Matthias Wiesen
7df73bc777 Create article for self-serving GHES Health Checks for Premium Support customers (#25493) 2022-02-22 15:09:27 +00:00
Steve Guntrip
64ddb1e7a9 Log sanitization 2022-02-14 14:57:15 +00:00
Steve Guntrip
11d193bd7f Reorganize support articles 2022-01-18 13:24:02 +00:00