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134 Commits

Author SHA1 Message Date
Rachael Sewell
4e4c41f3bc update code fences in lists (#37251) 2023-05-31 20:22:43 +00:00
Laura Coursen
e1b1b94705 Clarify that callbacks are done at the discretion of the agent (#36643) 2023-04-27 14:06:33 +00:00
Andy Barnes
9860415f26 Remove automated health checks from ghec (#36451) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-18 14:32:17 +00:00
Sho Mizutani
a9f20ab442 Migrate "About the Support Portal" doc from support.github.com (#36068) 
Co-authored-by: Chris Wilson ⚡ <chris@mrchrisw.work>
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-12 14:28:09 +00:00
Matthias Wiesen
a335481192 Change Premium Plus Technical Advisory Hours form 4h per month to 12h per quarter (#36233) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-07 15:35:21 +00:00
Rachael Rose Renk
41f54510b3 [2023-03-31] Make images accessible in the images/help/enterprises directory (#35236) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-05 01:23:38 +00:00
Joe Clark
99ace4f8d6 Make images accessible in images/enterprise/ subdirectories Re-Wr (#35644) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-03 22:43:28 +00:00
Matt Pollard
f184e82109 Make images accessible in images/enterprise/ subdirectories A-Ma (#35919) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-03-30 15:44:19 +00:00
Laura Coursen
468dc59bb6 Add row headers to tables (#35685) 
Co-authored-by: Peter Bengtsson <peterbe@github.com>
 2023-03-27 13:17:43 +00:00
Sophie
e1ec427d62 Make tables accessible in the Core productivity focus area (#35851) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-03-27 07:50:59 +00:00
jc-clark
09ad21dd57 fix a link 2023-03-17 11:53:45 -07:00
jc-clark
54b3c992c9 add variables and update content 2023-03-17 11:29:24 -07:00
jc-clark
d7b6465fe4 re-order the child links in index.md 2023-03-17 10:27:31 -07:00
Rachael Rose Renk
5bf0094849 Update content/support/contacting-github-support/getting-started-with-the-support-portal.md 2023-03-16 21:40:15 -06:00
Rachael Rose Renk
d0173b5c7d Update content/support/contacting-github-support/getting-started-with-the-support-portal.md 2023-03-16 21:27:29 -06:00
Rachael Rose Renk
b3e1912c72 implement review comments 2023-03-16 17:01:55 -06:00
Rachael Rose Renk
a9b60fa459 Update content/support/contacting-github-support/creating-a-support-ticket.md 
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
 2023-03-16 16:53:27 -06:00
Rachael Rose Renk
ce9cd10d5c Apply suggestions from code review 
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
 2023-03-16 16:41:53 -06:00
jc-clark
7e6be98acd add a reusable for duplicate content 2023-03-16 15:20:42 -07:00
Rachael Rose Renk
45155e48d5 Update creating-a-support-ticket.md 2023-03-13 16:47:45 -06:00
Rachael Rose Renk
221b4c7e98 add content, fix links 2023-03-13 16:40:23 -06:00
Rachael Rose Renk
060c9e6fd1 Merge branch '8472-support-portal-improvements' of https://github.com/github/docs-internal into 8472-support-portal-improvements 2023-03-10 17:59:31 -07:00
Rachael Rose Renk
14004744bd Update getting-started-with-the-support-portal.md 2023-03-10 17:59:14 -07:00
Rachael Rose Renk
548f87a1e4 Merge branch 'main' into 8472-support-portal-improvements 2023-03-10 17:52:37 -07:00
Rachael Rose Renk
cd6ee83374 Update getting-started-with-the-support-portal.md 2023-03-10 17:51:30 -07:00
Ethan Palm
e425fcd56e Make landing page titles descriptive (#35407) 2023-03-10 17:43:11 +00:00
Matt Pollard
9b5020a923 Adjust documentation about argument for specification of a support bundle's duration (#35278) 2023-03-07 07:47:52 +00:00
Andy Barnes
f33f243400 add Requesting an escalation section 2023-03-03 13:37:09 +00:00
Andy Barnes
66f1c47287 make Request a callback from GitHub Support bold rather than italics 
matches step 8 from https://docs.github.com/en/enterprise-server@3.6/support/contacting-github-support/creating-a-support-ticket#creating-a-support-ticket-using-the-support-portal
 2023-03-03 13:28:00 +00:00
Andy Barnes
5216cccd23 add Requesting a callback section 2023-03-03 13:27:02 +00:00
Andy Barnes
86b20587fd update collaborating section to explicitly mention GitHub.com email association 2023-03-03 13:19:21 +00:00
Andy Barnes
391c34eebd fix front matter 
* add intro
* add shortTitle
* remove redirects From
 2023-03-01 11:19:25 +00:00
Andy Barnes
3578c53414 Merge branch 'main' into 8472-support-portal-improvements 2023-02-28 08:55:19 +00:00
Nikola Stamatović
5e39661c1b Revert "Revert "Removing the support phone number"" 😬 (#35035) 2023-02-23 22:45:21 +00:00
Andy Barnes
93cf6cd8a8 add about section 
add content to the about section from https://support.github.com/about-support-portal-enterprise
 2023-02-22 13:33:03 +00:00
Andy Barnes
c875de397c remove erronous addition of getting-started-with-the-support-portal 2023-02-22 11:37:50 +00:00
Andy Barnes
fe9fee1cbc add getting-started-with-the-support-portal to children 2023-02-22 11:37:35 +00:00
Andy Barnes
9cdc0299ba add children to page header 
as per @mattpollard suggestion [here](https://github.com/github/docs-content/issues/8472#issuecomment-1439636479)
 2023-02-22 09:49:37 +00:00
Andy Barnes
6504a3d07d Add prerequisite which references users to the new "Getting started..." article. 2023-02-21 11:48:10 +00:00
Andy Barnes
8444924376 add basic header and page structure 2023-02-21 10:35:37 +00:00
Andy Barnes
09c9e00699 stage new article "Getting started with the support portal" 2023-02-21 10:27:21 +00:00
mc
1190ba5ada [Accessibility] - review and update screenshots in the images/help/support directory (#34868) 2023-02-21 09:25:21 +00:00
Peter Bengtsson
b7c7dbf672 Update all internal links (#34787) 2023-02-15 15:16:18 +00:00
Laura Coursen
5b6c781f6f Make images accessible in images/enterprise/management-console (#34652) 
Co-authored-by: Rachael Rose Renk <91027132+rachaelrenk@users.noreply.github.com>
 2023-02-14 14:19:38 +00:00
Nikola Stamatović
38e2dd5ede Revert "Removing the support phone number" (#34613) 2023-02-09 18:51:13 +00:00
Nikola Stamatović
631295233d Removing the support phone number (#34540) 
Co-authored-by: Rachael Rose Renk <91027132+rachaelrenk@users.noreply.github.com>
Co-authored-by: Isaac Brown <101839405+isaacmbrown@users.noreply.github.com>
 2023-02-09 09:13:19 +00:00
Matt Pollard
891e81b824 [DO NOT MERGE] GitHub Enterprise Server 3.8 release candidate (#34113) 
Co-authored-by: Rachael Sewell <rachmari@github.com>
Co-authored-by: Felicity Chapman <felicitymay@github.com>
Co-authored-by: Sarah Edwards <skedwards88@github.com>
Co-authored-by: David Jarzebowski <davidjarzebowski@github.com>
Co-authored-by: Steve Guntrip <stevecat@github.com>
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
Co-authored-by: Lucas Costi <lucascosti@users.noreply.github.com>
Co-authored-by: Siara <108543037+SiaraMist@users.noreply.github.com>
Co-authored-by: docubot <67483024+docubot@users.noreply.github.com>
 2023-02-07 17:49:44 +00:00
Robert Sese
9c57e8a298 rename Guides featured links to Start here (#34425) 2023-02-06 18:14:35 +00:00
Laura Coursen
e551386995 Enterprise bug fixes for the week of January 9, 2023 (#33959) 
Co-authored-by: mc <42146119+mchammer01@users.noreply.github.com>
 2023-01-18 15:41:23 +00:00
Laura Coursen
e0ecbf4a79 Update Premium Support details (#33606) 2022-12-15 21:06:13 +00:00