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78 Commits

Author SHA1 Message Date
Alex Nguyen
a8e89bfc0c Merge branch 'main' into nguyenalex836-remove-unnecessary-spaces-1 2024-12-16 14:49:39 -08:00
Ashley
bb41363896 [Remove Quotes] site-policy support webhooks video-transcripts (#53599) 2024-12-16 15:06:52 +00:00
Sunbrye Ly
5dd36863a1 Update to About GitHub Premium support (#53635) 2024-12-13 21:55:14 +00:00
Alex Nguyen
0f6f8ea9c4 Removing unnecessary spaces 2024-12-06 12:55:29 -08:00
Artur Kordowski
0952a21569 Remove unnecessary spaces between words - part 3 (#35382) 
Co-authored-by: Alex Nguyen <150945400+nguyenalex836@users.noreply.github.com>
 2024-11-22 16:39:06 +00:00
Artur Kordowski
74534576f1 Fix inconsistent alerts by using the markdown notation - part 3 (#35222) 
Co-authored-by: Alex Nguyen <150945400+nguyenalex836@users.noreply.github.com>
 2024-11-12 00:08:22 +00:00
Felix Guntrip
390ec4d923 Including information about Premium Support billing (#52904) 
Co-authored-by: Ben Ahmady <32935794+subatoi@users.noreply.github.com>
 2024-11-06 16:36:07 +00:00
Sophie
2b410f5536 [Core / Unowned] Reduce usage of {% data variables.product.prodname_dotcom_the_website %} (#52069) 
Co-authored-by: Vanessa <vgrl@github.com>
Co-authored-by: Felicity Chapman <felicitymay@github.com>
 2024-10-07 08:26:50 +00:00
Fernando Ruiz Diaz
6eaed4aa90 Update about-ticket-priority.md (#52190) 
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2024-09-06 08:04:22 +00:00
Gaurav Ketkar
4f4a163897 Update about-github-premium-support.md (#52150) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2024-08-29 18:41:04 +00:00
adjn
0ca1fe0e61 Update ARC Docs per Docs-content #14294 (#51897) 
Co-authored-by: mc <42146119+mchammer01@users.noreply.github.com>
Co-authored-by: Ben Ahmady <32935794+subatoi@users.noreply.github.com>
 2024-08-09 06:47:46 +00:00
Daniel Handloser
d889abe068 Remove thumbs up feedback in Copilot in GitHub Support (#51482) 2024-07-17 06:48:19 +00:00
Grace Park
e3a169c100 Part 3: Third fourth content unordered lists from dash to asterisk (#51097) 2024-06-13 17:44:39 +00:00
Peter Bengtsson
fe047f2726 Fix formatting of Liquid in table (about-github-premium-support.md) (#51076) 2024-06-10 16:09:02 +00:00
Kynan Ware
7ea85761bc Fix ARC ticket priorities not showing for GHEC (#50002) 2024-04-03 18:20:19 +00:00
Laura Coursen
95bd7cfd8f Add natural language support for Copilot features (#49508) 2024-04-03 13:13:53 +00:00
Rachael Sewell
a123b01ae1 Remove GHES 3.8 data and markup (#49930) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2024-04-01 16:52:59 +00:00
Rachael Rose Renk
9f9eeadaff Tweak wording related to rate limit ticket priority (#49668) 2024-03-13 20:27:35 +00:00
Peter Bengtsson
b6e4ecdc79 Remove all ifversion that has all versions (6) (#49491) 2024-03-04 15:09:09 +00:00
Kynan Ware
39e0b26dc6 Update support ticket priorities with ARC ticket priorities (#49264) 
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
 2024-02-26 19:46:46 +00:00
Peter Bengtsson
2987823594 Remove github-ae from lib/all-versions.js (#49235) 2024-02-20 12:54:34 +00:00
Jules
5671536157 Copilot in GitHub Support GA (#48683) 
Co-authored-by: Jules Porter <jules-p@users.noreply.github.com>
Co-authored-by: github-actions <github-actions@github.com>
Co-authored-by: hubwriter <hubwriter@github.com>
Co-authored-by: mc <42146119+mchammer01@users.noreply.github.com>
 2024-02-09 08:49:10 +00:00
Peter Bengtsson
9197ce5a86 Remove GHAE in Liquid and front matter (26) (#49075) 
Co-authored-by: Ben Ahmady <32935794+subatoi@users.noreply.github.com>
 2024-02-07 17:56:03 +00:00
Tim Burgan
a11c7de77d Update how customers select Priority when creating Support Tickets (#48896) 
Co-authored-by: mc <42146119+mchammer01@users.noreply.github.com>
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2024-02-05 06:38:01 +00:00
dependabot[bot]
11ff86940b Bump peter-evans/create-or-update-comment from 3.0.0 to 4.0.0 (#48957) 
Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
Co-authored-by: Peter Bengtsson <mail@peterbe.com>
 2024-02-01 22:08:59 +00:00
Peter Bengtsson
6114345361 Remove GHAE in Liquid and front matter (11) (#48859) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2024-01-30 15:01:31 +00:00
Peter Bengtsson
9df80cf75f Remove GHAE in Liquid and front matter (8) (#48811) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2024-01-24 13:21:34 +00:00
Peter Bengtsson
15c8f4b020 Remove GHAE in Liquid and front matter (6) (#48771) 2024-01-22 13:21:46 +00:00
mc
7b738428df Fix 2 GHAE broken links (#48699) 2024-01-15 11:26:07 +00:00
Sarah Edwards
3d0424c127 Document the status API (#47661) 2023-12-13 17:28:28 +00:00
Lou Nelson Jr
3e0f01758e Update about-ticket-priority.md (#45398) 2023-10-31 23:05:05 +00:00
Anne-Marie
bd1c4f2751 [Improvement]: Update Support Portal links #10816 (#41808) 2023-10-17 07:35:22 +00:00
Joe Clark
683a9a5eea Add crisis prevention information into GHES support docs (#40184) 2023-10-03 18:28:31 +00:00
Matthias Wiesen
71e602048b Update ticket response time SLA credit request (#40386) 
Co-authored-by: Ben Ahmady <32935794+subatoi@users.noreply.github.com>
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-09-12 08:24:05 +00:00
Joe Clark
d3948c2c75 Revert "add mentions of crisis prevention" (#40182) 2023-08-02 19:35:44 +00:00
Simon Giesemann
1daafdc080 add mentions of crisis prevention (#39775) 
Co-authored-by: jc-clark <jc-clark@github.com>
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
 2023-08-02 16:20:09 +00:00
Laura Coursen
ef174786ee Align billing terminology and provide high-level overview (#38305) 
Co-authored-by: Robert Sese <734194+rsese@users.noreply.github.com>
 2023-07-28 08:31:53 +00:00
Gaurav Ketkar
4ca7f942e3 Update about-github-support.md (#39115) 2023-07-28 08:01:28 +00:00
Brandon Griffeth
fcbc55a3c0 Add missing word to Granting GitHub Support temporary access to a private repository (#39385) 
Co-authored-by: Siara <108543037+SiaraMist@users.noreply.github.com>
 2023-07-20 23:51:48 +00:00
Gaurav Ketkar
96658c2645 Update about-github-support.md (#39131) 
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2023-07-19 07:01:46 +00:00
Rachael Rose Renk
ec134850c9 Enterprise bug fix hour for week of July 10, 2023 (#39069) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-07-14 21:25:07 +00:00
Grace Park
1dfa5c251e Fix ordered lists to only use 1. (#38283) 
Co-authored-by: Rachael Sewell <rachmari@github.com>
 2023-06-26 16:25:04 -07:00
Grace Park
32af69c277 Make sure there is a blank line above and below headings (#37922) 2023-06-26 13:24:44 -07:00
David Staheli
ac6a864a4e Correct where the docs version drop-down is located (about-github-support.md) (#38315) 2023-06-22 14:05:50 +00:00
Laura Coursen
c31dda8d7f Fix versioning for ticket priorities (#36614) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-06-20 15:39:00 +00:00
Sarah Edwards
6f9209dc69 Modify integration content in the 'Get started' docs set (#37623) 
Co-authored-by: Jess Hosman <1183847+jhosman@users.noreply.github.com>
 2023-06-07 16:11:02 +00:00
Rachael Sewell
e9a894c8d6 Fix unordered list indentation (#37391) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
Co-authored-by: Laura Coursen <lecoursen@github.com>
Co-authored-by: Felicity Chapman <felicitymay@github.com>
 2023-06-06 22:07:29 +00:00
Laura Coursen
e1b1b94705 Clarify that callbacks are done at the discretion of the agent (#36643) 2023-04-27 14:06:33 +00:00
Andy Barnes
9860415f26 Remove automated health checks from ghec (#36451) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-18 14:32:17 +00:00
Sho Mizutani
a9f20ab442 Migrate "About the Support Portal" doc from support.github.com (#36068) 
Co-authored-by: Chris Wilson ⚡ <chris@mrchrisw.work>
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-12 14:28:09 +00:00