---
title: Troubleshooting access to the Management Console
shortTitle: Troubleshoot Management Console
intro: 'You can troubleshoot access problems for the {% data variables.enterprise.management_console %}.'
redirect_from:
  - /admin/configuration/administering-your-instance-from-the-management-console/troubleshooting-access-to-the-management-console
versions:
  ghes: '*'
type: how_to
topics:
  - Enterprise
  - Authentication
  - SSH
  - Troubleshooting
---

## About problems with {% data variables.enterprise.management_console %} access

If you experience problems accessing the Management Console, you can try the following troubleshooting steps.

## Unlocking the {% data variables.enterprise.management_console %} after failed login attempts

The {% data variables.enterprise.management_console %} locks after the number of failed login attempts configured by your authentication policies. For more information, see [AUTOTITLE](/admin/configuration/administering-your-instance-from-the-management-console/managing-access-to-the-management-console#configuring-rate-limits-for-authentication-to-the-management-console).

### Unlocking the root site administrator account

{% data reusables.enterprise_management_console.unlocking-management-console-with-shell %}

### Unlocking a {% data variables.enterprise.management_console %} user account

The root site administrator can unlock access to the {% data variables.enterprise.management_console %} for other user accounts.

{% data reusables.enterprise_site_admin_settings.sign-in-as-root-administrator %}
{% data reusables.enterprise_site_admin_settings.click-user-management %}
1. Locked user accounts will appear as "State: blocked". To unblock the user and allow authentication, to the right of the user's details, click {% octicon "law" aria-label="Unblock user" %}.

## Troubleshooting failed connections to the {% data variables.enterprise.management_console %}

If you cannot connect to the {% data variables.enterprise.management_console %} on {% data variables.location.product_location %}, you can review the following information to troubleshoot the problem.

### Error: "Your session has expired" for connections through a load balancer

If you access {% data variables.location.product_location %} through a load balancer and connections to the {% data variables.enterprise.management_console %} fail with a message that your session has expired, you may need to reconfigure your load balancer. For more information, see [AUTOTITLE](/admin/configuration/configuring-network-settings/using-github-enterprise-server-with-a-load-balancer#error-your-session-has-expired-for-connections-to-the-management-console).