---
title: Using Copilot in GitHub Support
intro: 'You can use {% data variables.copilot.copilot_in_support %} to find an answer to your question before submitting a support ticket.'
topics:
  - Support
redirect_from:
  - /early-access/copilot/about-copilot-in-github-support
versions:
  fpt: '*'
  ghec: '*'
  ghes: '*'
shortTitle: Using Copilot in GitHub Support
---

## About {% data variables.copilot.copilot_in_support %}

{% data variables.copilot.copilot_in_support %} is an AI-powered feature within the {% data variables.contact.github_support %} portal that helps you find answers to your support queries before submitting a ticket. {% data variables.copilot.copilot_in_support %} uses a large language model trained on publicly available {% data variables.product.prodname_dotcom %} documentation.

You can use {% data variables.copilot.copilot_in_support %} to find answers to questions about a wide range of {% data variables.product.prodname_dotcom %}'s products and features. {% data variables.copilot.copilot_in_support %} is not able to answer questions about billing, account access, or other account-specific issues. If {% data variables.copilot.copilot_in_support %} is not able to answer your question, you can submit a ticket to {% data variables.contact.github_support %} or you can speak to {% data variables.product.prodname_dotcom %} users and staff on the {% data variables.contact.community_support_forum %}.

For more information about {% data variables.contact.github_support %}, see [AUTOTITLE](/support/learning-about-github-support/about-github-support).

## Using {% data variables.copilot.copilot_in_support %}

Before submitting a ticket, use {% data variables.copilot.copilot_in_support %} to find an answer to your question.

1. Navigate to the "Get help with {% data variables.product.prodname_dotcom %}" form by clicking **Contact us** on the {% data variables.contact.contact_support_portal %}.
1. Fill out the form.
1. Under "How can we help you?", select **Chat with {% data variables.copilot.copilot_in_support %}**.

    ![Screenshot of the "How can we help you?" form. "Chat with {% data variables.copilot.copilot_in_support %}" is highlighted in orange.](/assets/images/help/copilot/chat-with-copilot-in-support.png)

1. Click **Start chat**. {% data variables.product.prodname_copilot_short %} will respond to what you entered in the form.

If {% data variables.copilot.copilot_in_support %} solves your problem, click **My problem is solved!** or navigate away from the page. If {% data variables.copilot.copilot_in_support %} is not able to solve your issue, click **Create a ticket** and a ticket will be created that contains a summary of your conversation with {% data variables.product.prodname_copilot_short %} and a full transcript as an attachment to the ticket visible to {% data variables.contact.github_support %}.

## Best practices

When you chat with {% data variables.copilot.copilot_in_support %}, remember to provide comprehensive context in your question. Clearly state the specific area where you need assistance and include all relevant details, like error messages you've received, or the steps you've already taken. Describe your issue as if you were explaining it to a colleague or {% data variables.contact.github_support %}. If {% data variables.product.prodname_copilot_short %} misunderstands your query and gives an irrelevant answer, let it know about the error, and it will do its best to provide accurate information. You can even ask {% data variables.product.prodname_copilot_short %} to format its response in bullet points or any other readable format you prefer.

## Sharing feedback about {% data variables.copilot.copilot_in_support %}

We greatly value your feedback. As we continuously improve {% data variables.copilot.copilot_in_support %}, we value knowing which answers were helpful and which were not. To let us know, just click {% octicon "thumbsdown" aria-label="The thumbs down icon" %} accompanying the last response from {% data variables.product.prodname_copilot_short %}.

## Further reading

[{% data variables.product.prodname_dotcom %}'s Privacy Statement](/free-pro-team@latest/site-policy/privacy-policies/github-privacy-statement).