In addition to all of the benefits of {% data variables.contact.enterprise_support %}, {% data variables.product.prodname_enterprise %} customers can purchase {% data variables.contact.premium_support %}, which offers:
- Written support, in English, through our support portal 24 hours per day, 7 days per week
- Phone support via callback request, in English, through our support portal 24 hours per day, 7 days per week (when required for ticket resolution)
- A Service Level Agreement (SLA) with guaranteed initial response times
- Escalation and incident management
  - Support Engineers, for Premium customers, and Customer Reliability Engineers (CREs), for Premium Plus customers, have direct access to escalation engineering resources, if needed to expedite case resolution
  - Available incident coordinator to manage technical resources within {% data variables.product.company_short %} until underlying issue is mitigated or fully resolved
- Access to premium content
- Health Checks
- Application upgrade assistance: Before you upgrade {% data variables.product.prodname_ghe_server %}, we review your upgrade plans, playbooks, and other documentation and answer questions specific to your environment ({% data variables.product.premium_plus_support_plan %} only)
- Technical advisory hours ({% data variables.product.premium_plus_support_plan %} only)