---
title: About GitHub Support
intro: '{% data variables.contact.github_support %} can help you troubleshoot issues you run into while using {% data variables.product.prodname_dotcom %}.'
redirect_from:
  - /articles/about-github-support
versions:
  fpt: '*'
topics:
  - Jobs
---

## About {% data variables.contact.github_support %}

Support options vary depending on your {% data variables.product.prodname_dotcom_the_website %} product. If you have any paid product, you can contact {% data variables.contact.github_support %}, in English. Your account may also include {% data variables.contact.premium_support %}.

|  | {% data variables.product.prodname_gcf %} | Standard support | Premium support |
|----|---------------|-------|---------------|
| {% data variables.product.prodname_free_user %} | X |  |  |  
| {% data variables.product.prodname_pro %} | X | X |  |  
| {% data variables.product.prodname_team %} | X | X |  |
| {% data variables.product.prodname_ghe_cloud %} | X | X | X |
| {% data variables.product.prodname_ghe_server %} | X | X | X |

To see if there are currently any incidents affecting services on {% data variables.product.prodname_dotcom %}, or to subscribe and receive notifications of future status updates, visit {% data variables.product.prodname_dotcom %}'s [Status Page](https://www.githubstatus.com/).

## Contacting {% data variables.contact.github_support %}

You can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}. 

To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. If you are an administrator for {% data variables.product.prodname_ghe_server %} without a user account on {% data variables.product.prodname_dotcom_the_website %}, visit the {% data variables.contact.contact_enterprise_portal %}. Email communication from GitHub Support will always be sent from either a `github.com` or `githubsupport.com` address.

## Granting {% data variables.contact.github_support %} temporary access to a private repository

If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access the repository for five days.

{% data variables.contact.github_support %} will never access your private repositories without your explicit consent. For more information, see the [Terms of Service](/articles/github-terms-of-service#3-access).