---
title: Submitting a ticket
intro: 'You can submit a ticket to {% data variables.contact.github_support %} using the support portal.'
redirect_from:
  - /articles/submitting-a-ticket
versions:
  fpt: '*'
topics:
  - Jobs
---
## About ticket submission
If your account uses a paid {% data variables.product.prodname_dotcom %} product, you can directly contact {% data variables.contact.github_support %}. If your account uses {% data variables.product.prodname_free_user %} for user accounts and organizations, you can use contact {% data variables.contact.github_support %} to report account, security, and abuse issues. For more information, see "[About GitHub Support](/github/working-with-github-support/about-github-support)."

{% data reusables.enterprise-accounts.support-entitlements %}

If you do not have an enterprise account, please use the {% data variables.contact.enterprise_portal %} to submit tickets. For more information about enterprise accounts, see "[About enterprise accounts](/github/setting-up-and-managing-your-enterprise/about-enterprise-accounts)."

## Submitting a ticket using the {% data variables.contact.support_portal %}

1. Navigate to the {% data variables.contact.contact_support_portal %}.
2. Under "Name," type your name.
![Name field](/assets/images/help/support/name-field.png)
3. Use the Email drop-down menu, and select the email address you'd like {% data variables.contact.github_support %} to contact.
![Email field](/assets/images/help/support/email-field.png)
4. Under "Subject", type a descriptive title for the issue you're having.
![Subject field](/assets/images/help/support/subject-field.png)
5. Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
  ![How can we help field](/assets/images/help/support/how-can-we-help-field.png)
    - Steps to reproduce the issue
    - Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
    - Exact wording of error messages
6. Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
7. Click **Send request**.
![Send request button](/assets/images/help/support/send-request-button.png)

## Submitting a ticket using the {% data variables.contact.enterprise_portal %}

1. Navigate to the {% data variables.contact.contact_enterprise_portal %}.
5. Click **Submit a Ticket**
  ![Submit a ticket to Enterprise Support team](/assets/images/enterprise/support/submit-ticket-button.png)
{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}
{% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}

## Further reading
- "[{% data variables.product.prodname_dotcom %}'s products](/github/getting-started-with-github/githubs-products)"
- "[About {% data variables.contact.github_support %}](/articles/about-github-support)"
- "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %}](/articles/about-github-premium-support-for-github-enterprise-cloud)."