In addition to all of the benefits of {% data variables.contact.enterprise_support %}, {% data variables.product.prodname_enterprise %} customers can purchase {% data variables.contact.premium_support %}, which offers:
  - Written support, in English, through our support portal 24 hours per day, 7 days per week
  - Phone support via callback request, in English, through our support portal 24 hours per day, 7 days per week
  - A Service Level Agreement (SLA) with guaranteed initial response times
  - Access to premium content
  - Scheduled Health Checks
  - Administration assistance hours ({% data variables.product.premium_plus_support_plan %} only)