---
title: About GitHub Support
intro: '{{ site.data.variables.contact.github_support }} can help you troubleshoot issues you run into while using {{ site.data.variables.product.prodname_dotcom }}.'
redirect_from:
  - /articles/about-github-support
versions:
  free-pro-team: '*'
---

### About {{ site.data.variables.contact.github_support }}

Support options vary depending on your {{ site.data.variables.product.prodname_dotcom_the_website }} product. If you have any paid product, you can contact {{ site.data.variables.contact.github_support }}, in English. Your account may also include {{ site.data.variables.contact.premium_support }}.

|                                                        | {{ site.data.variables.product.prodname_gcf }} | Standard support | Premium support |
| ------------------------------------------------------ | ---------------------------------------------- | ---------------- | --------------- |
| {{ site.data.variables.product.prodname_free_user }} | X                                              |                  |                 |
| {{ site.data.variables.product.prodname_pro }}         | X                                              | X                |                 |
| {{ site.data.variables.product.prodname_team }}        | X                                              | X                |                 |
| {{ site.data.variables.product.prodname_ghe_cloud }} | X                                              | X                | X               |
| {{ site.data.variables.product.prodname_ghe_server}} | X                                              | X                | X               |

To see if there are currently any incidents affecting services on {{ site.data.variables.product.prodname_dotcom }}, or to subscribe and receive notifications of future status updates, visit {{ site.data.variables.product.prodname_dotcom }}'s [Status Page](https://www.githubstatus.com/).

### Contacting {{ site.data.variables.contact.github_support }}

{{ site.data.variables.product.prodname_free_user }} user and organization accounts can use the {{ site.data.variables.contact.community_support_forum }} to browse topics, ask questions, share solutions, and interact directly with {{ site.data.variables.contact.community_support }}. You can also contact {{ site.data.variables.contact.contact_support }} to report account, security, and abuse issues.

On paid accounts, you can either contact {{ site.data.variables.contact.contact_support }} and, depending on your plan, contact {{ site.data.variables.contact.premium_support }} or {{ site.data.variables.contact.contact_ent_support }}. For more information about contacting {{ site.data.variables.contact.premium_support }}, see "[About {{ site.data.variables.contact.premium_support }} for {{ site.data.variables.product.prodname_ghe_cloud }}](/articles/about-github-premium-support-for-github-enterprise-cloud) or "[About {{ site.data.variables.contact.premium_support }} for {{ site.data.variables.product.prodname_ghe_server }}](/enterprise/admin/enterprise-support/about-github-premium-support-for-github-enterprise)."

### Granting {{ site.data.variables.contact.github_support }} temporary access to a private repository

If {{ site.data.variables.contact.github_support }} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {{ site.data.variables.contact.github_support }} will have access the repository for five days.

{{ site.data.variables.contact.github_support }} will never access your private repositories without your explicit consent. For more information, see the [Terms of Service](/articles/github-terms-of-service#3-access).