If a user reports that they cannot see resources owned by their organization after authorizing your {% data variables.product.prodname_github_app %} and the organization uses SAML SSO, instruct the user to start an active SAML session for their organization before reauthorizing. For more information, see {% ifversion ghec %}"[AUTOTITLE](/apps/using-github-apps/saml-and-github-apps)."{% else %}"[AUTOTITLE](/enterprise-cloud@latest/apps/using-github-apps/saml-and-github-apps)" in the  {% data variables.product.prodname_ghe_cloud %} documentation.{% endif %}