docs/content/account-and-profile/how-tos/email-preferences/troubleshooting-adding-an-email.md

title, intro, versions, topics, shortTitle, contentType, redirect_from

title	intro	versions	topics	shortTitle	contentType	redirect_from
Troubleshooting adding an email	Troubleshoot problems when adding an email address to your {% data variables.product.github %} account.	fpt ghes ghec * * *	Accounts Notifications Troubleshooting	Troubleshoot adding an email	how-tos	/account-and-profile/how-tos/setting-up-and-managing-your-personal-account-on-github/managing-email-preferences/troubleshooting-adding-an-email

Email already in use

If you see the error message Error adding EMAIL: email is already in use, it means the email address is already linked to another {% data variables.product.prodname_dotcom %} account. An email address can only be associated with one {% data variables.product.prodname_dotcom %} account at a time.

To use this email with a different account, follow these steps:

1. Sign in to the account currently linked to the email address and remove it from that account.
2. If you don’t have access to the account, request a password reset email to recover it. See AUTOTITLE.

Email linked to a {% data variables.enterprise.prodname_managed_user %}

If the email address that you are trying to add is provided to you by your organization, you may see the Error adding EMAIL: email is already in use error when your organization has created a {% data variables.enterprise.prodname_managed_user %} for you in their {% data variables.enterprise.prodname_emu_enterprise %}.

Reach out to your site administrator or internal IT helpdesk to learn about their deployment of {% data variables.product.prodname_ghe_cloud %} and how to access the account. You may be able to sign into the {% data variables.product.prodname_ghe_cloud %} application via the organization's identity provider (IdP).

If you want to use your email address with a personal account, you must sign in to your {% data variables.enterprise.prodname_managed_user %} and unverify the email in your account settings. The email will remain linked to your {% data variables.enterprise.prodname_managed_user %}, allowing you to access the account through your organization's IdP.

However, some third-party apps or services may not function properly with a {% data variables.enterprise.prodname_managed_user %} that has an unverified email address.

Next steps

• For reference information, see AUTOTITLE.