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If the root site administrator's {% data variables.enterprise.management_console %} login is locked, someone with administrative SSH access must unlock the login. To immediately unlock access to the {% data variables.enterprise.management_console %} by the root site administrator, use the ghe-reactivate-admin-login command via the administrative shell. For more information, see AUTOTITLE and AUTOTITLE.
If you forgot the root site administrator's password to access the {% data variables.enterprise.management_console %}, you can set a new password with the ghe-set-password command via the administrative shell. For more information, see AUTOTITLE and AUTOTITLE.