docs/data/reusables/support/scope-of-support.md

If your support request is outside of the scope of what our team can help you with, we may recommend next steps to resolve your issue outside of {% data variables.contact.github_support %}. Your support request is possibly out of {% data variables.contact.github_support %}'s scope if the request is primarily about:

• Third party integrations, such as Jira{% ifversion ghes %}
• Hardware setup{% endif %}
• CI/CD, such as Jenkins
• Writing scripts
• Configuration of external authentication systems, such as SAML identity providers
• Open source projects
• Writing or debugging new queries for {% data variables.product.prodname_codeql %}

If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed.