docs/data/reusables/support/ghae-priorities.md

Priority	Description	Examples
{% data variables.product.support_ticket_priority_urgent %} - Sev A	{% data variables.product.product_name %} is inaccessible or failing entirely, and the failure directly impacts the operation of your business. After you file a support ticket, reach out to {% data variables.contact.github_support %} via phone.	Errors or outages that affect core Git or web application functionality for all users Severe network or performance degradation for majority of users Full or rapidly filling storage Known security incidents or a breach of access
{% data variables.product.support_ticket_priority_high %} - Sev B	{% data variables.product.product_name %} is failing in a production environment, with limited impact to your business processes, or only affecting certain customers.	Performance degradation that reduces productivity for many users Reduced redundancy concerns from failures or service degradation Production-impacting bugs or errors {% data variables.product.product_name %} configuration security concerns
{% data variables.product.support_ticket_priority_normal %} - Sev C	{% data variables.product.product_name %} is experiencing limited or moderate issues and errors with {% data variables.product.product_name %}, or you have general concerns or questions about the operation of {% data variables.product.product_name %}.	Advice on using {% ifversion fpt or ghec %}{% data variables.product.prodname_dotcom %}{% else %}{% data variables.product.product_name %}{% endif %} APIs and features, or questions about integrating business workflows Issues with user tools and data collection methods Upgrades Bug reports, general security questions, or other feature related questions
{% data variables.product.support_ticket_priority_low %} - Sev D	{% data variables.product.product_name %} is functioning as expected, however, you have a question or suggestion about {% data variables.product.product_name %} that is not time-sensitive, or does not otherwise block the productivity of your team.	Feature requests and product feedback General questions on overall configuration or use of {% data variables.product.product_name %} Notifying {% data variables.contact.github_support %} of any planned changes