docs/content/copilot/troubleshooting-github-copilot/viewing-logs-for-github-copilot-in-your-environment.md

title, intro, redirect_from, topics, versions, shortTitle

title	intro	redirect_from	topics	versions	shortTitle
Viewing logs for GitHub Copilot in your environment	View logs to troubleshoot {% data variables.product.prodname_copilot %}-related errors in your IDE.	/copilot/troubleshooting-github-copilot/troubleshooting-github-copilot-in-visual-studio /copilot/troubleshooting-github-copilot/troubleshooting-github-copilot-in-visual-studio-code /copilot/troubleshooting-github-copilot/troubleshooting-github-copilot-in-a-jetbrains-ide /copilot/troubleshooting-github-copilot/troubleshooting-github-copilot-in-neovim /copilot/troubleshooting-github-copilot/troubleshooting-github-copilot-in-your-environment	Copilot Logging Troubleshooting	feature copilot	View logs

{% jetbrains %}

Collecting log files

The location of the log files depends on the JetBrains IDE you are using. For more information, see AUTOTITLE.

These steps describe how to view and collect the log files for the following JetBrains IDEs:

• IntelliJ IDEA
• Android Studio
• GoLand
• PhpStorm
• PyCharm
• RubyMine
• WebStorm

The {% data variables.product.prodname_copilot %} extension logs to the IDEA log location for IntelliJ plugins.

1. In your JetBrains IDE, open the Help menu.
2. Go to Show Log in Finder.
3. Open the idea.log in your preferred editor and look for any errors related to {% data variables.product.prodname_dotcom %} or {% data variables.product.prodname_copilot %}.

For more information, see the Locating IDE log files in the IntelliJ documentation.

Collect log files from Rider

1. In Rider, open the Help menu.
2. Go to Diagnostic Tools.
3. Go to Show Log in.
4. Open the idea.log in your preferred editor and look for any errors related to {% data variables.product.prodname_dotcom %} or {% data variables.product.prodname_copilot %}.

Enabling debug mode

If you find the log file doesn't contain enough information to resolve an issue, it may help to enable debug logging temporarily. This can be especially helpful for debugging network-related issues.

1. In the menu bar, click Help, select Diagnostic Tools, and click Debug Log Settings....

   

2. In the "Custom Debug Log Configuration" window, add a new line with the following content, then click OK.

   #com.github.copilot:trace
   

3. Keep using your IDE until you encounter the issue again, then collect the log file as described in Collecting log files.

4. When you have the information you need, disable debug mode by removing #com.github.copilot:trace from the "Custom Debug Log Configuration" window.

Viewing network connectivity diagnostics logs

If you encounter problems connecting to {% data variables.product.prodname_copilot %} due to network restrictions, firewalls, or your proxy setup, use the following troubleshooting steps.

1. In the menu bar, click Tools, select {% data variables.product.prodname_copilot %}, and click Log Diagnostics.
2. The idea.log file should open in the JetBrains IDE with the diagnostics output. Alternatively, you can open the idea.log file in your preferred editor.
3. Check the section on Reachability to determine if {% data variables.product.prodname_copilot %} can access the necessary services.

Troubleshooting certificate-related errors

If you're using a custom certificate, ensure the certificate is installed correctly in the operating system, see AUTOTITLE. Then use the following troubleshooting steps.

1. In the menu bar, click Tools, select {% data variables.product.prodname_copilot %}, and click Log CA Certificates.
2. The idea.log file should open in the JetBrains IDE with the trusted CA certificates logged in PEM format. You may need to refresh the idea.log file to view all of the output. Alternatively, you can open the idea.log file in your preferred editor.
3. Check to see if the expected custom certificate is included in the certificate list output.

{% endjetbrains %}

{% visualstudio %}

Viewing logs in {% data variables.product.prodname_vs %}

The log files for the {% data variables.product.prodname_copilot %} extension are stored in the standard log location for {% data variables.product.prodname_vs %} extensions.

1. Open the View menu in {% data variables.product.prodname_vs %}.
2. Click Output.
3. On the right of the Output view pane, select {% data variables.product.prodname_copilot %} from the dropdown menu.

Further reading

• Log all activity to the log file for troubleshooting in the {% data variables.product.prodname_vs %} documentation

{% endvisualstudio %}

{% vscode %}

Viewing and collecting log files

The log files for the {% data variables.product.prodname_copilot %} extension are stored in the standard log location for {% data variables.product.prodname_vscode %} extensions. The log files are useful for diagnosing connection issues.

1. Open the View menu in {% data variables.product.prodname_vscode %}.
2. Click Output.
3. On the right of the Output view pane, select {% data variables.product.prodname_copilot %} from the dropdown menu.

Alternatively, you can open the log folder for {% data variables.product.prodname_vscode %} extensions in your system's file explorer. This is useful if you need to forward the log files to the support team.

1. Open the {% data variables.product.prodname_vscode_command_palette_shortname %}
   • For Mac:
     • Use: Shift+Command+P
   • For Windows or Linux:
     • Use: Ctrl+Shift+P
2. Type "Logs", and then select Developer: Open Extension Logs Folder from the list.

Viewing network connectivity diagnostics logs

If you encounter problems connecting to {% data variables.product.prodname_copilot %} due to network restrictions, firewalls, or your proxy setup, use the following troubleshooting steps.

1. Open the {% data variables.product.prodname_vscode_command_palette_shortname %}
   • For Mac:
     • Use: Shift+Command+P
   • For Windows or Linux:
     • Use: Ctrl+Shift+P
2. Type "Diagnostics", and then select {% data variables.product.prodname_copilot %}: Collect Diagnostics from the list. This opens a new editor with the relevant information that you can inspect yourself or share with the support team.
3. Check the section on Reachability to determine if {% data variables.product.prodname_copilot %} can actually access the necessary services.

Viewing Electron logs

In rare cases, errors might not be propagated to the corresponding error handlers and are not logged in the regular locations. If you encounter errors and there is nothing in the logs, you may try to see the logs from the process running {% data variables.product.prodname_vscode_shortname %} and the extension.

1. Open the {% data variables.product.prodname_vscode_command_palette_shortname %}

   • For Mac:
     • Use: Shift+Command+P
   • For Windows or Linux:
     • Use Ctrl+Shift+P

2. Type "Toggle", and then select Developer: Toggle Developer Tools from the list.

3. In the Developer Tools window, select the Console tab to see any errors or warnings.

   

Further reading

• AUTOTITLE
• Network Connections in {% data variables.product.prodname_vscode %} in the {% data variables.product.prodname_vscode %} documentation

{% endvscode %}

{% vimneovim %}

Checking if {% data variables.product.prodname_copilot %} is operational

To check if GitHub Copilot is operational, run the following command in Vim/Neovim:

:Copilot status

{% endvimneovim %}

{% xcode %}

Collecting log files

The log files for the {% data variables.product.prodname_copilot %} extension for Xcode are stored in ~/Library/Logs/GitHubCopilot/. The most recent file is named github-copilot-for-xcode.log.

1. Open the {% data variables.product.prodname_copilot %} extension application.
2. At the top of the application window, click Advanced.
3. In the "Logging" section, click Open Copilot Log Folder.

Enabling verbose logs

You can enable verbose logging to help troubleshoot issues with the {% data variables.product.prodname_copilot %} extension for Xcode.

1. Open the {% data variables.product.prodname_copilot %} extension application.
2. At the top of the application window, click Advanced.
3. In the "Logging" section, next to "Verbose Logging", toggle the switch to the right.

{% endxcode %}