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* Update support pages, new screenshots * Udpate vars and release notes * Fix variable * update dotcom submit a ticket fields * Apply suggestions from code review Co-authored-by: Elijah Buck <buckelij@github.com> * Update content/admin/enterprise-support/receiving-help-from-github-support/reaching-github-support.md Co-authored-by: Elijah Buck <buckelij@github.com> * Fixes and updates from feedback * include ghec version in link * Apply suggestions from code review Co-authored-by: Felicity Chapman <felicitymay@github.com> * remove from 'submit via management console' Co-authored-by: Elijah Buck <buckelij@github.com> Co-authored-by: Felicity Chapman <felicitymay@github.com> Co-authored-by: jmarlena <6732600+jmarlena@users.noreply.github.com>
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title, intro, redirect_from, versions, type, topics
| title | intro | redirect_from | versions | type | topics | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Reaching GitHub Support | Contact {% data variables.contact.enterprise_support %} using the {% ifversion ghes %}{% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or{% endif %} the support portal. |
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how_to |
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Using automated ticketing systems
Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate support requests from a person or machine that {% data variables.contact.enterprise_support %} can interact with. For more information, see "Preparing to submit a ticket."
Contacting {% data variables.contact.enterprise_support %}
{% data reusables.support.zendesk-old-tickets %}
{% data variables.contact.enterprise_support %} customers can open a support ticket using the {% ifversion ghes %}{% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or the {% data variables.contact.contact_enterprise_portal %}{% elsif ghae %} the {% data variables.contact.contact_ae_portal %}{% endif %}. For more information, see "Submitting a ticket."
{% ifversion ghes %}
Contacting {% data variables.contact.premium_support %}
{% data variables.contact.enterprise_support %} customers can open a support ticket using the {% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or the {% data variables.contact.contact_enterprise_portal %}. Mark its priority as {% data variables.product.support_ticket_priority_urgent %}, {% data variables.product.support_ticket_priority_high %}, {% data variables.product.support_ticket_priority_normal %}, or {% data variables.product.support_ticket_priority_low %}. For more information, see "Assigning a priority to a support ticket" and "Submitting a ticket."
Viewing past support tickets
You can use the {% data variables.contact.enterprise_portal %} to view past support tickets.
- Navigate to the {% data variables.contact.contact_enterprise_portal %}.
- Click My tickets.
{% endif %}
Contacting sales
For pricing, licensing, renewals, quotes, payments, and other related questions, contact {% data variables.contact.contact_enterprise_sales %} or call +1 (877) 448-4820.
{% ifversion ghes %}
Contacting training
To learn more about training options, including customized trainings, see {% data variables.product.company_short %}'s training site.
{% note %}
Note: Training is included in the {% data variables.product.premium_plus_support_plan %}. For more information, see "About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_server %}."
{% endnote %} {% endif %}