docs/translations/ru-RU/content/github/working-with-github-support/submitting-a-ticket.md

title, intro, redirect_from, versions

title	intro	redirect_from	versions
Submitting a ticket	You can submit a ticket to {{ site.data.variables.contact.github_support }} using the support portal.	/articles/submitting-a-ticket	free-pro-team *

If your account uses a paid {{ site.data.variables.product.prodname_dotcom }} product, you can directly contact {{ site.data.variables.contact.github_support }}. If your account uses {{ site.data.variables.product.prodname_free_user }} for user accounts and organizations, you can contact {{ site.data.variables.contact.contact_support }} to report account, security, and abuse issues. For more information, see "About GitHub Support."

If you use {{ site.data.variables.product.prodname_ghe_server }}, {{ site.data.variables.product.prodname_ghe_cloud }}, or the {{ site.data.variables.product.premium_support_plan }} you must submit tickets using the {{ site.data.variables.contact.enterprise_portal }}.

Submitting a ticket using the {{ site.data.variables.contact.support_portal }}

1. Navigate to the {{ site.data.variables.contact.contact_support_portal }}.
2. Under "Name," type your name.
3. Use the Email drop-down menu, and select the email address you'd like {{ site.data.variables.contact.github_support }} to contact.
4. Under "Subject", type a descriptive title for the issue you're having.
5. Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
   • Steps to reproduce the issue
   • Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
   • Exact wording of error messages
6. Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
7. Click Send request.

Submitting a ticket using the {{ site.data.variables.contact.enterprise_portal }}

1. Navigate to the {{ site.data.variables.contact.contact_enterprise_portal }}.
2. Click Submit a Ticket {{ site.data.reusables.enterprise_enterprise_support.submit-support-ticket-first-section }} {{ site.data.reusables.enterprise_enterprise_support.submit-support-ticket-second-section }}

Дополнительная литература

• "{{ site.data.variables.product.prodname_dotcom }}'s products"
• "About {{ site.data.variables.contact.github_support }}"
• "About {{ site.data.variables.contact.premium_support }} for {{ site.data.variables.product.prodname_ghe_cloud }}."