docs/content/copilot/troubleshooting-github-copilot/troubleshooting-common-issues-with-github-copilot.md

title, intro, versions, topics, shortTitle

title	intro	versions	topics	shortTitle
Troubleshooting common issues with GitHub Copilot	This guide describes the most common issues with {% data variables.product.prodname_copilot %} and how to resolve them.	feature copilot	Copilot	Common issues with GitHub Copilot

For questions about the general use of {% data variables.product.prodname_copilot %}, product impact, human oversight, and privacy, see the comprehensive list of {% data variables.product.prodname_copilot %} FAQs.

If {% data variables.product.prodname_copilot %} stops working, check {% data variables.product.prodname_dotcom %}'s Status page for any active incidents.

Unable to use the {% data variables.product.prodname_copilot %} extension in the IDE

We recommend you follow the quickstart guide for {% data variables.product.prodname_copilot %} while setting up {% data variables.product.prodname_copilot %} on your machine. For more information, see "AUTOTITLE."

The {% data variables.product.prodname_copilot %} extension is frequently updated to fix bugs and add new features. It's important to keep your extension up to date because older clients cannot communicate with the {% data variables.product.prodname_copilot %} servers. Update your {% data variables.product.prodname_copilot %} extension on all the machines you have it installed.

For more information about configuring {% data variables.product.prodname_copilot %} in a supported IDE, see "AUTOTITLE."

{% data variables.product.prodname_copilot %} not working in some files

If you're using {% data variables.product.prodname_copilot %} with a {% data variables.product.prodname_copilot_business_short %} or {% data variables.product.prodname_copilot_enterprise_short %} license, you may not see code completion suggestions in your editor for some files. This happens when a file is excluded from being used by {% data variables.product.prodname_copilot %}. Content exclusion can be configured by a repository administrator, or by an organization owner.

When a file is affected by a content exclusion setting, {% data variables.product.prodname_copilot %} will not suggest code completion in that file, and the content of that file will not be used to inform code completion suggestions in other files.

{% data reusables.copilot.content-exclusion-tooltip %}

{% data variables.product.prodname_copilot %} content exclusions are not being applied

{% data reusables.copilot.content-exclusions-scope %}

{% data reusables.copilot.content-exclusions-delay %} For more information, see "AUTOTITLE."

{% note %}

Notes:

{% data reusables.copilot.content-exclusion-note %} {% data reusables.copilot.content-exclusion-limitations %}

{% endnote %}

Error: "{% data variables.product.prodname_copilot %} could not connect to server. Extension activation failed"

This error indicates that you do not have a {% data variables.product.prodname_copilot %} subscription, or there was an error connecting to the {% data variables.product.prodname_dotcom %} API to request a token to use {% data variables.product.prodname_copilot %}.

To request another token from api.github.com, try signing in and out of {% data variables.product.prodname_copilot %} from your IDE. Once you've logged out, {% data variables.product.prodname_copilot %} will prompt you to sign back in.

If you cannot connect to the server, you can create a discussion in our discussion forum. You can include log files from your IDE to help us troubleshoot the issue. For more information on obtaining log files from your specific IDE, see "AUTOTITLE."

{% data variables.product.prodname_copilot %} not suggesting multiple lines of code

This is a known issue and our team is working towards a fix. For more information, see this comment on a {% data variables.product.prodname_github_community %} discussion.

Further reading

• "AUTOTITLE"