docs/content/copilot/troubleshooting-github-copilot/troubleshooting-github-copilot-in-your-environment.md

title, intro, product, redirect_from, topics, versions, shortTitle

title	intro	product	redirect_from	topics	versions	shortTitle
Troubleshooting GitHub Copilot in your environment	Troubleshoot {% data variables.product.prodname_copilot %} related errors in your IDE.	{% data reusables.gated-features.copilot %}	/copilot/troubleshooting-github-copilot/troubleshooting-github-copilot-in-visual-studio /copilot/troubleshooting-github-copilot/troubleshooting-github-copilot-in-visual-studio-code /copilot/troubleshooting-github-copilot/troubleshooting-github-copilot-in-a-jetbrains-ide /copilot/troubleshooting-github-copilot/troubleshooting-github-copilot-in-neovim	Copilot Logging Troubleshooting	feature copilot	In your environment

{% jetbrains %}

About troubleshooting {% data variables.product.prodname_copilot%} in your JetBrains IDE

To troubleshoot issues with {% data variables.product.prodname_copilot%} or your JetBrains IDE, you can view the log files. The location of the log files depends on the JetBrains IDE you are using. For more information, see "AUTOTITLE."

Collecting log files

These steps describe how to view and collect the log files for the following JetBrains IDEs:

• IntelliJ IDEA
• Android Studio
• GoLand
• PhpStorm
• PyCharm
• RubyMine
• WebStorm

The {% data variables.product.prodname_copilot%} extension logs to the IDEA log location for IntelliJ plugins.

1. In your JetBrains IDE, open the Help menu.
2. Go to Show Log in Finder.
3. Open the idea.log in your preferred editor and look for any errors related to {% data variables.product.prodname_dotcom%} or {% data variables.product.prodname_copilot%}.

For more information, see the Locating IDE log files in the IntelliJ documentation.

Collect log files from Rider

1. In Rider, open the Help menu.
2. Go to Diagnostic Tools.
3. Go to Show Log in.
4. Open the idea.log in your preferred editor and look for any errors related to {% data variables.product.prodname_dotcom%} or {% data variables.product.prodname_copilot%}.

{% endjetbrains %}

{% visualstudio %}

Viewing logs in {% data variables.product.prodname_vs %}

The log files for the {% data variables.product.prodname_copilot%} extension are stored in the standard log location for {% data variables.product.prodname_vs %} extensions.

1. Open the the View menu in {% data variables.product.prodname_vs %}.
2. Click Output.
3. On the right of the Output view pane, select {% data variables.product.prodname_copilot%} from the dropdown menu.

Further reading

• "Log all activity to the log file for troubleshooting" in the {% data variables.product.prodname_vs %} documentation

{% endvisualstudio %}

{% vscode %}

Viewing and collecting log files

The log files for the {% data variables.product.prodname_copilot%} extension are stored in the standard log location for {% data variables.product.prodname_vscode %} extensions. The log files are useful for diagnosing connection issues.

1. Open the View menu in {% data variables.product.prodname_vscode %}.
2. Click Output.
3. On the right of the Output view pane, select {% data variables.product.prodname_copilot%} from the dropdown menu.

Alternatively, you can open the log folder for {% data variables.product.prodname_vscode %} extensions in your system's file explorer. This is useful if you need to forward the log files to the support team.

1. Open the {% data variables.product.prodname_vscode_command_palette_shortname %}
   • For Mac:
     • Use: Shift+Command+P
   • For Windows or Linux:
     • Use: Ctrl+Shift+P
2. Type "Logs", and then select Developer: Open Extension Logs Folder from the list.

Viewing network connectivity diagnostics logs

If you encounter problems connecting to {% data variables.product.prodname_copilot%} due to network restrictions, firewalls, or your proxy setup, use the following troubleshooting steps.

1. Open the {% data variables.product.prodname_vscode_command_palette_shortname %}
   • For Mac:
     • Use: Shift+Command+P
   • For Windows or Linux:
     • Use: Ctrl+Shift+P
2. Type "Diagnostics", and then select {% data variables.product.prodname_copilot%}: Collect Diagnostics from the list. This opens a new editor with the relevant information that you can inspect yourself or share with the support team.
3. Check the section on Reachability to determine if {% data variables.product.prodname_copilot%} can actually access the necessary services.

Viewing Electron logs

In rare cases, errors might not be propagated to the corresponding error handlers and are not logged in the regular locations. If you encounter errors and there is nothing in the logs, you may try to see the logs from the process running VS Code and the extension.

1. Open the {% data variables.product.prodname_vscode_command_palette_shortname %}

   • For Mac:
     • Use: Shift+Command+P
   • For Windows or Linux:
     • Use Ctrl+Shift+P

2. Type "Toggle", and then select Developer: Toggle Developer Tools from the list.

3. In the Developer Tools window, select the Console tab to see any errors or warnings.

   

Further reading

• "AUTOTITLE"
• "Network Connections in {% data variables.product.prodname_vscode %}" in the {% data variables.product.prodname_vscode %} documentation

{% endvscode %}

{% vimneovim %}

Checking if {% data variables.product.prodname_copilot%} is operational

To check if GitHub Copilot is operational, run the following command in Vim/Neovim:

:Copilot status

{% endvimneovim %}