docs/content/github/working-with-github-support/submitting-a-ticket.md

title, intro, redirect_from, versions, topics

title	intro	redirect_from	versions	topics
Submitting a ticket	You can submit a ticket to {% data variables.contact.github_support %} using the support portal.	/articles/submitting-a-ticket	free-pro-team *	jobs

If your account uses a paid {% data variables.product.prodname_dotcom %} product, you can directly contact {% data variables.contact.github_support %}. If your account uses {% data variables.product.prodname_free_user %} for user accounts and organizations, you can contact {% data variables.contact.contact_support %} to report account, security, and abuse issues. For more information, see "About GitHub Support."

If you use {% data variables.product.prodname_ghe_server %}, {% data variables.product.prodname_ghe_cloud %}, or the {% data variables.product.premium_support_plan %} you must submit tickets using the {% data variables.contact.enterprise_portal %}.

Submitting a ticket using the {% data variables.contact.support_portal %}

1. Navigate to the {% data variables.contact.contact_support_portal %}.
2. Under "Name," type your name.
3. Use the Email drop-down menu, and select the email address you'd like {% data variables.contact.github_support %} to contact.
4. Under "Subject", type a descriptive title for the issue you're having.
5. Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
   • Steps to reproduce the issue
   • Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
   • Exact wording of error messages
6. Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
7. Click Send request.

Submitting a ticket using the {% data variables.contact.enterprise_portal %}

1. Navigate to the {% data variables.contact.contact_enterprise_portal %}.
2. Click Submit a Ticket {% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %} {% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}

Further reading

• "{% data variables.product.prodname_dotcom %}'s products"
• "About {% data variables.contact.github_support %}"
• "About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %}."