Obtain information that can help {% data variables.contact.github_support %} track, prioritize, reproduce, or investigate the issue.
Reproduce the issue if applicable and be prepared to share the steps.
Be prepared to provide a full description of the issue and expected results.
Copy exact wording of all error messages related to your issue.
Determine if there is an existing ticket number in any ongoing communications with {% data variables.contact.github_support %}.
Determine the best person to contact {% data variables.contact.github_support %}.
Choosing a contact person
Especially for tickets with {% data variables.product.support_ticket_priority_urgent %} priority, the person contacting {% data variables.contact.github_support %} should:
Be knowledgeable in your internal systems, tools, policies, and practices.
Be a proficient user of {% data variables.product.product_name %}.
Have full access and permissions to any services that are required to troubleshoot the issue.
Be authorized to make the recommended changes to your network and any applicable products.
